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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04538134

Version: 1

Advisory: HP EliteBook and ProBook Notebook PCs and HP ZBook Mobile Workstations - the Computer Hangs at Start Up After Enabling HP Drive Encryption (WinMagic) if Multiple USB Devices Are Connected

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 06-Jan-2015

Last updated : 06-Jan-2015

DESCRIPTION
The computer fails to boot; it hangs displaying the following text:
./autorun.sh: line 131: 1992 Segmentation fault /wm/pba -fn 'Droid Sans' 2 -- $PBALOG |
ERROR: PBA returned 139. |grep: /wm/logs/pbn.log: no
The issue can occur if:
HP Drive Encryption (WinMagic) is enabled
and
More than two USB devices in conjunction with a docking station or external USB hub are connected when starting up
NOTE: HP Drive Encryption supports up to 16 USB devices. However, there are USB hubs in the computers and in the docking stations. Hence; the issue can occur, for instance, if the computer is docked and only two external USB devices are connected.

sourceInformation

SCOPE
Information in this document applies to the following:
Systems:
  • HP EliteBook 820 G1 Notebook PC
  • HP EliteBook 840 G1 Notebook PC
  • HP EliteBook 850 G1 Notebook PC
  • HP EliteBook Revolve 810 G2 Tablet
  • HP ElitePad 1000 G2 Tablet
  • HP ProBook 430 G1 Notebook PC
  • HP ProBook 440 G1 Notebook PC
  • HP ProBook 440 G2 Notebook PC
  • HP ProBook 450 G1 Notebook PC
  • HP ProBook 470 G1 Notebook PC
  • HP ProBook 470 G2 Notebook PC
  • HP ProBook 640 G1 Notebook PC
  • HP ProBook 645 G1 Notebook PC
  • HP ProBook 650 G1 Notebook PC
  • HP ProBook 655 G1 Notebook PC
  • HP ZBook 14 Mobile Workstation
  • HP ZBook 15-inch Mobile Workstation
  • HP ZBook 17-inch Mobile Workstation
Operating Systems:
  • Microsoft Windows 7 Professional (64-bit)
RESOLUTION
Update the HP Drive Encryption software to Version 8.6.9.26 (or later) to resolve the issue:
SoftPaq Description
Release Notes
Download SoftPaq
HP Drive Encryption Software
Version: 8.6.9.26
Revision: A, Pass: 1
NOTE: A more recent version of this software may be available. Check for newer versions at http://www.hp.com/.

Hardware platforms affected : HP EliteBook 820 G1 Notebook PC, HP EliteBook 840 G1 Notebook PC, HP EliteBook 850 G1 Notebook PC, HP EliteBook Revolve 810 G2 Tablet (ENERGY STAR) (deleted), HP ProBook 430 G1 Notebook PC, HP ProBook 440 G1 Notebook PC, HP ProBook 440 G2 Notebook PC, HP ProBook 450 G1 Notebook PC, HP ProBook 470 G1 Notebook PC, HP ProBook 470 G2 Notebook PC, HP ProBook 640 G1 Notebook PC, HP ProBook 645 G1 Notebook PC, HP ProBook 650 G1 Notebook PC, HP ProBook 655 G1 Notebook PC, HP ZBook 14 Mobile Workstation, HP ZBook 15 Mobile Workstation, HP ZBook 17 Mobile Workstation

Operating systems affected : Microsoft Windows 7 Professional (64-bit) (deleted)

Software affected : Not applicable

Support Communication Cross Reference ID : IA04538134

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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