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HP LaserJet MFP M225dn, M226dn Printers - Paper Jam Error

This document is for HP LaserJet MFP M225dn and M226dn printers.
When trying to print, one of the following Paper Jam error messages displays on the printer control panel:
  • Jam in cartridge area
  • Jam in output bin
  • Jam in duplex area
  • Jam in the document feeder
Clear the printer of any jammed paper, or reset the printer if the printer has no jammed paper.
note:
Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. The following steps apply to both real and false paper jams.

Video of clearing a paper jam

This video shows you how to fix a paper jam for HP LaserJet MFP M225dn and M226dn printers.

Step 1: Look for jammed paper

Look at the error displayed on the control panel screen and use one of the following sections to find and clear any paper or media that might be stuck inside the printer.
If you have checked all areas of the printer, and the error persists, continue to the next step to reset the printer.

Step 2: Reset the printer

Sometimes a paper jam error persists even though there is no jammed paper (false paper jam). Follow these steps to reset the printer, which might clear a false paper jam error, and then print a test page.
  1. Turn the printer on, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Unplug the power cord from the wall outlet.
  5. Wait at least 60 seconds.
  6. Plug the power cord back into the wall outlet.
    note:
    HP recommends connecting the printer power cord directly to the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
  9. Wait until the printer is idle and silent before you proceed.

Step 3: Service the printer

Service or replace your HP product if you completed all preceding steps.
To see if your product is still under warranty, go to the warranty check website http://www.support.hp.com/checkwarranty. Contact HP Support to schedule a repair or replacement. If you are in Asia Pacific, Contact HP Support to find a local service center in your area.
Repair fees might apply for out-of-warranty products.

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