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HP Customer Support - Knowledge Base

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Need Windows 11 help?
Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. Windows 11 Support Center

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HP Latex 3000 Printer Series - Update the firmware and the Internal Print Server

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When updating the firmware and the Internal Print Server, first update the firmware and then the Internal Print Server.

Update the firmware

From time to time firmware updates will be available from Hewlett-Packard. These updates increase the printer's functionality and enhance its features.

Firmware updates can be downloaded from the Internet and installed in your printer using the Internal Print Server: select Firmware update from the Tools menu.

Follow the instructions on your screen to download the firmware file and store it on your hard disk. Then select the downloaded file and click Update.

The firmware includes a set of the most commonly used substrate presets. Extra substrate presets can be downloaded separately; see Substrate presetsSubstrate presets.

Update the Internal Print Server

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Remove the previous version of the Internal Print Server in the printer's built-in computer before installing the new version.

Remove the current version of the Internal Print Server through the control panel. Select Uninstall Internal Print Server Application (this deletes any current job in the queue, but not ripped files).
Download the file to the built-in computer's hard disk (but not to the desktop).
Unzip/extract the files HPIPS.msi and Setup.exe.
Run the file Setup.exe and follow the onscreen instructions until the new software is installed.

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Examples: "DeskJet 3630 paper jam", "EliteBook 840 G3 bios update"