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HP Color LaserJet Enterprise M855 - 13.EF jam error in the output-accessory bridge

13.EF jam error in the output-accessory bridge

The output-accessory bridge is installed on printers with an optional finishing accessory. The output-accessory bridge transfers paper from the output slot near the control panel, across the top of the printer, and into the finishing accessory.
When a jam occurs, the control panel might display a message and an animation that assists in clearing the jam.
  • 13.EF.Az
  • 13.EF.Dz
Use the following procedure to clear jams in this area:
  1. Lift the latch on the top cover of the output-accessory bridge and open the top cover.
    Figure : Lift the output-accessory bridge cover
  2. Gently pull the jammed paper to remove it.
    Figure : Remove the jammed paper
  3. Close the top cover of the output-accessory bridge.
    Figure : Close the output-accessory bridge cover

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