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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c03967428

Version: 2

HP ElitePad 900 G1 Tablet Notebook PCs - Micro SD or XCSD Card Not Recognized, Inaccessible, or the Computer Says It Needs to Be Reformatted

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 17-Oct-2013

Last updated : 19-May-2014

DESCRIPTION
The computer may not recognize a micro SD or XCSD card after installation. If the card is visible in Windows Explorer, the computer may not be able to access it or the computer may produce a dialogue box that states "The card needs to be reformatted". The SD or XCSD card may also appear unavailable and disappear from Windows Explorer. The micro SD or XCSD card works normally when inserted into another computer.

sourceInformation

SCOPE
Information in this document applies to the following:
Computers:
  • HP ElitePad 900 G1 Tablet
Operating Systems:
  • Microsoft Windows 8 Pro
RESOLUTION
To resolve this issue, refer to the following link:
  note:
The preceding link will take you outside the Hewlett-Packard Web site. HP does not control and is not responsible for information outside the HP Web site.
This issue can also be resolved by upgrading to Microsoft Windows 8.1.

Hardware platforms affected : HP ElitePad 900 G1 Tablet

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA03967428

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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