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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c03964766

Version: 1

HP ProBook 6570b Notebook PC - The Computer Displays on Two Monitors When Connected to Three Monitors

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 15-Oct-2013

Last updated : 15-Oct-2013

DESCRIPTION
When using an HP 2012 Advanced Docking Station Model A7E36UT to connect two external monitors, the notebook detects three monitors as specified but only displays on two.
note:
Intel HD graphics supports 3 displays per specifications.

SCOPE
Information in this document applies to the following:
HP ProBook 6570b Notebook PC used with HP 2012 Advanced Docking Station Model A7E36UT
RESOLUTION
To resolve this issue, connect the two external monitors via DisplayPort only.

Hardware platforms affected : HP ProBook 6570b Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA03964766

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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Country/Region: Flag United Kingdom

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