solution Contentsolution Content

HP LaserJet Pro 400 Printer M401 series - PCL Font 84 Causes 49 Error with PostScript Drivers on Mac OSX

Environment

HP LaserJet Pro 400 Printer M401 series
font 84
49 error
PostScript drivers
Mac OSX
10.4
10.5
10.6
10.7
10.8
Embedded Web Server (EWS)

Questions/Symptoms

PCL font 84 causes 49 error with PostScript drivers on Mac OSX 10.4,10.5,10.6,10.7 & 10.8

Cause

If end user change the default PCL font to font number 84 on printer EWS, then every print job sent from a Mac (All versions) using the standard PostScript driver causes a 49 error on the printer which automatically reboots the printer.

Answer/Solution

Follow the below steps to resolve the issue:
1. Go to > System Preferences and remove the original drivers.
2. Open Print & Scan > Add Printer > Select IP > Under Protocol: Select Internet Printing Protocol as the protocol > Enter the Printer IP > and Click Add.