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HP Customer Support - Knowledge Base

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HP LaserJet Pro MFP M127fw and M128fw Printers - A 'Toner Low' Message Displays on the Computer

Issue

A 'Toner Low' message displays on your computer, and the printer does not print.

Solution: Override the 'Toner Low' message

You can override the 'Toner Low' message by changing your Supply Settings options in System Setup.
note:
Once the HP print cartridge reaches Very Low, the HP Premium Protection Warranty ends.
  1. On the printer control panel's Home screen, touch Setup ().
  2. Touch System Setup.
  3. Touch Supply Settings.
  4. Touch Black Cartridge or Color Cartridges.
  5. Touch Very Low Setting.
  6. Select one of the following options:
    • Continue: Select this option to set the printer to alert you that the print cartridge is very low, but to continue printing.
    • Prompt: Select this option to set the printer to stop printing and prompt you to replace the print cartridge. Either acknowledge the prompt and continue printing or choose to be prompted in 100 pages, 200 pages, 300 pages, 400 pages or never.
      note:
      The default prompt option is set at 100 pages. This option is provided as a customer convenience and does not indicate these pages will have acceptable print quality. You can enable or disable the default setting at any time, and you do not have to re-enable it when you install a new print cartridge.
  7. After selecting your settings, try to print the job again.
Purchase replacement cartridges and other supplies from the HP Store or local retailers.

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Country/Region: Flag United Kingdom

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