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Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet Pro 3610 and 3620 Black & White e-All-in-One Printer Series

Issue

The printer is working, but the printed output is missing black or color ink, or the printed page is blank or has very little ink.

Solution one: Check the estimated ink level, and then replace the low or empty cartridge

Low ink can contribute to poor print quality. Follow these steps to check the ink level, and then replace the low or empty cartridge.

Step one: Check the ink level

  1. Press the Home button (), and then press the Setup button ().
  2. Press the button () next to the Down Arrow () to scroll to Ink Information, and then press the button next to OK.
  3. Scroll to Estimated Level, and then press the button next to OK. The estimated ink level displays.
  • If the estimated ink level displays an empty cartridge, continue to the next step to replace the cartridge.
  • If the estimated ink level does not show an empty cartridge, skip to the next solution.

Step two: Replace the depleted cartridge

If the estimated ink level displays an empty cartridge, follow these steps to replace the cartridge, and then try to print again.
note:
HP recommends that you replace an empty cartridge as soon as possible to avoid print quality issues and possible damage to the ink system. Never turn off the printer when the cartridge is missing.
  1. Press the Power button to turn on the printer, if it is not already on.
  2. Open the cartridge access door.
    Figure : Open the cartridge access door
    Image: Open the cartridge access door
  3. Push in on the front of the cartridge to release it, and then pull it toward you to remove it from its slot.
    Figure : Remove the cartridge from its slot
    Image: Remove the cartridge from its slot.
  4. Remove the new cartridge from its packaging.
  5. Hold the cartridge so that the cartridge contacts face toward the printer.
  6. Slide the new cartridge into its slot, and then gently push it forward until it clicks into place.
    Figure : Insert the cartridge into its slot
    Image: Insert the cartridge into its slot.
  7. Close the cartridge access door.
    Figure : Close the cartridge access door
    Image: Close the cartridge access door
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution two: Use an automated tool to clean the printhead

  1. Load plain white paper into the input tray.
  2. On the printer control panel, press the Home button (), and then press the Setup button ().
  3. Press the button () next to the Down Arrow () to scroll to Tools, and then press the button next to OK.
  4. Scroll down until Clean Printhead displays next to OK, and then press the button next to OK to clean the printhead.
  5. The printer prints a test page after it cleans the printhead. Recycle or discard the test page.
note:
If the test page has faded or missing ink, you might need to clean the printhead several times to restore normal print quality.
  caution:
Never turn off the printer when ink cartridges are not installed. To avoid issues that require cleaning the printhead or that can damage the ink system, always replace ink cartridges as soon as possible, and always turn off the printer using the Power button.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution three: Service the printer

If you have a defective cartridge or printhead, it might be under warranty. To check the warranty on your ink or toner supplies, go to Printer and Page Yield Overview, and then review the limited warranty information for your supplies.
Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.