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HP Printers - Enrolling in HP Instant Ink

This document is for all HP printers that are eligible for HP Instant Ink.

HP Instant Ink is an ink cartridge replacement service. You do not need to purchase replacement ink cartridges from retail stores when you are enrolled in HP Instant Ink.

To participate, enroll your HP Instant Ink eligible printer in an Instant Ink plan. The plan charges a fee based on the number of pages you print each month. The printer sends ink level information to HP, and when the printer runs low on ink, replacement ink cartridges are shipped to you at no charge. You return the empty ink cartridges to HP in a postage-paid envelope, and HP recycles them*. You do not need to purchase replacement ink cartridges from retail stores when you are enrolled in HP Instant Ink.

*Cartridge recycling is not available in Italy or Portugal. Follow local regulations to dispose of cartridges responsibly.

Step 1: Check HP Instant Ink requirements

Before you sign up your printer with HP Instant Ink, make sure you meet the following requirements.

A printer eligible for HP Instant Ink: Go to HP Instant Ink, then scroll down to and click the Check to see if your HP printer works with Instant Ink link to find a list of eligible HP printers.
A printer with an active Internet connection: The printer must be set up on a wired or wireless network and Web Services must be turned on. This connection is required so that HP Instant Ink can securely monitor your printer’s ink status. A daily connection between your printer and the Internet is not required, but HP recommends that you allow your printer to remain connected as often as possible. After your printer has been disconnected for a few days, you receive reminders to connect. If you fail to connect, eventually your HP Instant Ink cartridges stop printing.

For more information about connecting your printer to your network, go to HP Customer Support. Type your printer model, and then search for the document on setting up your printer on a network

note:
A USB cable connection does not provide the required Internet access for HP Instant Ink.
An email address: A valid email address (Gmail, Hotmail, Yahoo, etc.) is required to sign up for the HP Instant Ink service.
A valid credit or debit card: A list of accepted credit and debit cards displays when you sign up for the HP Instant Ink service.

Step 2: Sign up and use the printer claim code to add your printer to HP Instant Ink

Create an HP Instant Ink account, and then add your printer using the printer code.

Go to HP Instant Ink and click Sign Up Now to get started.
Select your printer from the list.
Choose a plan or click Enter pin code/key to enter an enrollment/prepaid key.
- If you purchased an enrollment card or a prepaid card from a participating retailer, click Enter pin code/key and then type the key found under the scratch-off portion of the enrollment or prepaid card.
  
  Make sure you type the code/pin exactly as it displays on the card, or the enrollment cannot complete.
- If you have not purchased an enrollment card, select from the available plans.
Fill in the information to create an HP Connected account, or if you already have one, click Sign In and then Enroll Another Printer on your account page. An HP Connected account is required for HP Instant Ink.
Make sure your printer is connected to the Internet. For help, click How do I connect? When the printer is connected, click Continue.
To use HP Instant Ink, Web Services must be turned on. Follow the onscreen instructions for your printer to enable Web Services. If prompted, install any printer firmware updates.
After you turn on Web Services, wait for the printer to print an information page containing the printer claim code. After the page prints, click Continue. If the page does not contain a code, click My page doesn't contain a code.
Locate the printer claim code on the information sheet.

If the information page lists an email such as abc234vbn3434@hpeprint.com, then the printer claim code is the number and characters before @hpeprint.com. For example, abc234vbn3434 would be the printer claim code.

Deskjet 3630 series: If the page does not contain an email address or printer claim code, follow the instructions on the page to enable Web Services. After you enable Web Services, another page prints with the email address and printer claim code.
Type the printer claim code exactly as it is displays on the information page, and then click Apply. If you have trouble with this step, click the 'Having trouble locating or entering your claim code?' link.

Step 3: Add your shipping and billing information

Add your shipping address, credit or debit card information, and then review your order to complete the enrollment.

On the Shipping page, enter the address which you would like HP to ship your Instant Ink cartridges to, then click Save & Continue.
On the Billing Information page, enter a prepaid key and your payment card information, and then click Continue (If you entered a prepaid card earlier, just enter your payment card here).
On the Submit Order page, review your information. If you have a promotional or refer-a-friend code, type it into the Special Offers box and click Apply. Check the box to agree to the Terms of Service, and then click Enroll.

HP Instant Ink sends a welcome email with information about your account. Continue to the next step.

Step 4: Review HP Instant Ink account features

After you complete enrollment, click the View Account button to go to your HP Instant Ink account. Make sure to bookmark your HP Instant Ink account page. The page contains many tools and features:

View plan and rollover pages: View the total number of plan and rollover pages printed for the month. Click Print History for more information.
Change your password: Click My Account, then Account Settings, and then Update my email and password on HP Connected, and then follow the on-screen instructions.
Check ink shipments: Find the current status of all cartridges in the Ink Status section. Find previous and next shipments in the Ink Shipment section, and click tracking numbers to see where a shipment is.
Change your plan: Click My Account, then My Plan to make any changes or cancel enrollment.
Change your shipping, credit, or debit card information, or add a prepaid card: Click Change Shipping Information or Change Billing Information in the My Account section..
Get more help: See the Help Center for answers to frequently asked questions, helpful videos, and support forums. Click Virtual Agent at the top of your account page to contact support (Virtual Agent/Chat is not available in all countries).

Frequently asked questions (FAQs)

Refer to these FAQs to learn more about the HP Instant Ink service.

What if I need help during the enrollment?

After you click the Sign Up Now button, FAQ, Virtual Agent, and phone contact options can be found on the enrollment pages (Virtual Agent/Chat is not available in all countries).

How do I replace my ink cartridges?

HP Instant Ink cartridges last longer than standard ink cartridges because they contain more ink. Some HP Instant Ink cartridges are physically larger, too. The steps to replace HP Instant Ink cartridges are the same as for standard ink cartridges. For more information about replacing ink cartridges, go to HP Customer Support. Type your printer model, and then search for the document on replacing ink cartridges for your printer.

The end of an HP Instant Ink cartridge might stick out further than standard ink cartridges, but your printer is designed to work with larger ink cartridges.

Standard ink cartridge

HP Instant Ink cartridge

When your ink cartridges are low on ink, new HP Instant Ink cartridges are sent using standard shipping and can take up to 10 days to arrive. Go to Obtaining Replacement HP Instant Ink Cartridges for more information.

When does the HP Instant Ink billing cycle begin?

The billing cycle for the HP Instant Ink service depends on when you begin printing with HP Instant Ink cartridges. You can continue to print with standard ink cartridges until your HP Instant Ink cartridges arrive. HP Instant Ink cartridges usually arrive about 10 days following enrollment. You can install the HP Instant Ink cartridges upon arrival or wait until your standard ink cartridges are depleted. Any pages you print with standard ink cartridges are not counted as pages by your HP Instant Ink account. Once you install any HP Instant Ink cartridges, billing begins.

What if I cannot print my printer claim code or get an error when I try to enter it during enrollment?

Occasionally there is an issue when printing the information page or using the printer claim code. First, click the 'Having trouble locating or entering your claim code?' link in the Claim Code enrollment window. Review the following troubleshooting tips, depending on your situation.

Claim code did not print: Occasionally there is a delay when printing the information page. If you turned on Web Services, but the page does not print, wait 5 to 10 minutes, and then try to print the claim code again.
Lost the claim code: If you lost the printer claim code within the last 24 hours and have not customized the printer email address, you can view the printer claim code on the printer control panel. Touch or press the HP ePrint icon. The printer email address contains the printer claim code. For example, if the email address is 87ajush35evfl@hpeprint.com, the printer claim code is 87ajush35evfl.

If you lost the printer claim code more than 24 hours ago, turn off Web Services, and then turn on Web Services again. After turning on Web Services, an information page prints with a new printer claim code.
An error message displays: When you try to enter the printer claim code, one of the following messages might display:
- Invalid claim code
- Printer already claimed
- Printer enrolled on another account
- Claim code expired
Wait 5 to 10 minutes, and then try to type the claim code again. If the error persists, turn off Web Services, and then turn on Web Services again. After turning on Web Services, an information page prints with a new printer claim code.

What if an error message displays when I use my prepaid/enrollment card pin code/key?

Follow these steps if you see one of the following errors when you try to use a prepaid/enrollment card pin code/key:

This is Not a Valid Key
This Key has Already Been Used

On the HP Instant Ink Enroll page, type the enrollment/prepaid key or card into the Enter pin code/key field again.

If you closed the enrollment window without completing the enrollment, go to hpinstantink.com/signin, and then repeat the steps for enrollment. Click Enter pin code/key on the Choose Your Plan screen to enter an enrollment/prepaid key.

note:
Make sure you type the key exactly as it displays on the card, or the enrollment cannot complete.
If the key still does not work, change to a different browser or a different device and try to use the key again.
If the key still does not work or you completed enrollment without typing a key, select an option to contact HP Support.
- If the Enroll page is open, click the Virtual Agent button and then type "Agent!", or call the phone number that displays on the page (Chat is not available in all countries).
- If the Enroll page is closed, contact HP Support.
  1. Go to HP Instant Ink Support.
  2. Select your country/region, and then click to confirm your country/region and language.
  3. Click Show options.
    
    HP contact options display on the screen.
  4. Select Chat Now or Get Phone Number (Chat is not available in all countries).
  5. Fill in the form and then click Chat Now or Submit.
  6. For phone support, call the number displayed and be prepared to provide the case number that is displayed on the contact page.

What if I forget to use a promo code or free month offer when I enrolled?

Promotional codes or free month offers are special offers that you might get from a retailer or a website. A promotion or special offer can be entered on the final enrollment screen. If you have already completed enrollment and want to apply a promotion or special offer, contact HP Support.

Go to hpinstantink.com/signin to sign in to your HP Instant Ink account, if you are not signed in already.

Your HP Instant Ink account page opens.
On your HP Instant Ink account page, click Virtual Agent at the top of the page and then type your question or "Agent!" (Virtual Agent/Chat is not available in all countries).
To find a phone number for HP Support in your location, follow these steps:
1. Click Contact HP Support in the Help Center area of the account page.
2. On the HP Customer Support - Contact page, scroll down, and select your location and language.
3. Click Show options.
  
  HP contact options display on the screen.
4. Select Chat Now or Get Phone Number (Chat is not available in all countries).
5. Fill in the form and then click Chat Now or Submit.
6. For phone support, call the number displayed and be prepared to provide the case number that is displayed on the contact page.

How do I make sure my promo code or free month offer was accepted?

You can review your account history to see if a promo code, free month, or other special offer was accepted.

Go to hpinstantink.com/signin to sign in to your HP Instant Ink account, if you are not signed in already.

Your HP Instant Ink account page opens.
Free months applied to your account and the date that billing starts are displayed in the My Account section. Click the "See FREE months details" link for more information.
After the free or promotional months have been used, you can find a record of the promotional credit in your Account History. Click Account History in the left navigation area, and make sure All History is selected at the top of the table. The promotion or special offer appears with the date it was applied.

If the promo code was not applied, keep the promo code, and then continue to the next step to contact Support.
On your HP Instant Ink account page, click Virtual Agent at the top of the page and then type your question or "Agent!" (Virtual Agent/Chat is not available in all countries).
To find a phone number for HP Support in your location, follow these steps:
1. Click Contact HP Support in the Help Center area of the account page.
2. On the HP Customer Support - Contact page, scroll down, and select your location and language.
3. Click Show options.
  
  HP contact options display on the screen.
4. Select Chat Now or Get Phone Number (Chat is not available in all countries).
5. Fill in the form and then click Chat Now or Submit.
6. For phone support, call the number displayed and be prepared to provide the case number that is displayed on the contact page.

Can I add more than one printer to my HP Instant Ink account?

Yes. You can connect multiple printers to your HP Connected account. When you enroll additional printers in HP Instant Ink, separate Instant Ink plan fees are charged to your credit or debit card for each printer. Printed pages and rollover pages are tracked for each printer separately.

Go to hpinstantink.com/signin to sign in to your HP Instant Ink account, if you are not signed in already.

Your HP Instant Ink account page opens.
In the My Account area of your HP Instant Ink account page, click Enroll Another Printer.
Select your printer from the list.
Type your enrollment/prepaid key or select your plan.
- If you purchased an enrollment card or a prepaid card from a participating retailer, click Enter pin code/key and then type the key found under the scratch-off portion of the enrollment or prepaid card.
  
  Make sure you type the key exactly as it displays on the card, or enrollment cannot complete.
- If you have not purchased an enrollment card, select from the available plans.
In the Printer Setup screen, use the blue arrows to scroll through printers if more than one printer is connected.
- If you find the printer that you want to enroll, click Continue.
- If only a previously-enrolled printer appears, click Add Another Printer. Follow the on-screen instructions to connect your printer to HP Instant Ink.
- If the printer appears but is listed as offline, make sure it is connected and online, and then click Try again.
On the Shipping page, enter the address which you would like HP to ship your Instant Ink cartridges to, then click Save & Continue.
On the Billing Information page, enter a prepaid key and your payment card information, and then click Continue (if a prepaid card was entered earlier, then just enter your payment card information).
On the Submit Order page, review your information. If you have a promotional or refer-a-friend code, type it into the Special Offers box and click Apply. Check the box to agree to the Terms of Service, and then click Enroll.

HP Instant Ink sends a welcome email with information about your account. Continue to the next step.
Check for an HP Instant Ink welcome email.

note:
HP Instant Ink cartridges are delivered 7-10 days after enrollment. When your current ink cartridges are low, replace them with HP Instant Ink cartridges. As soon as you replace one of the ink cartridges with an HP Instant Ink cartridge, your page count and billing cycle begin. The date of your new monthly bill might be different from the date of your original printer's monthly bill.

What if I am using HP ePrint without an HP Connected account?

If you use HP ePrint but do not have an HP Connected account, your printer Web Services might be already turned on, but the printer claim code might be expired. HP Instant Ink enrollment requires you to create an HP Connected account and register your printer with a valid printer claim code.

To obtain a valid printer claim code, turn off Web Services using the printer control panel, and then turn on Web Services again.

Touch or press the HP ePrint icon, and then touch or press Settings.

If your printer control panel does not have a button or icon, navigate to Web Services Setup, Network Setup, or Wireless Settings to open the Web Services menu, depending on your printer model.
Select Turn Off, Disable, or Remove Web Services, depending on your printer model.
Follow the on-screen instructions to turn off Web Services.
Turn on Web Services again.

The information page prints with a new printer claim code.

note:
When you turn on Web Services again, your printer receives a new email address for HP ePrint. After you create an HP Connected account, you can customize the printer email address. Go to Setting Up an HP Connected Account for more information about customizing the printer email address.
After you turn on Web Services again, complete the steps in this document to Sign up and use the claim code to add your printer to HP Instant Ink to create an HP Connected account and enroll in HP Instant Ink.

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