HP Printers - Enrolling in HP Instant Ink

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HP Printers - Enrolling in HP Instant Ink

This document is for all HP printers that are eligible for HP Instant Ink.

HP Instant Ink is an ink cartridge replacement service. You do not need to purchase replacement ink cartridges from retail stores when you are enrolled in HP Instant Ink.

To participate, enroll your HP Instant Ink eligible printer in an Instant Ink plan. The plan charges a fee based on the number of pages you print each month. The printer sends ink level information to HP, and when the printer runs low on ink, replacement ink cartridges are shipped to you at no charge. You return the empty ink cartridges to HP in a postage-paid envelope, and HP recycles them*. You do not need to purchase replacement ink cartridges from retail stores when you are enrolled in HP Instant Ink.

*Cartridge recycling is not available in Italy or Portugal. Follow local regulations to dispose of cartridges responsibly.

Step 1: Check HP Instant Ink requirements

Before you sign up your printer with HP Instant Ink, make sure you meet the following requirements.

A printer eligible for HP Instant Ink: Go to HP Instant Ink, then scroll down to the What do you need to enroll? section for a list of eligible HP printers.
A printer with an active Internet connection: The printer must be set up on a wired or wireless network and Web Services must be turned on. This connection is required so that HP Instant Ink can securely monitor your printer’s ink status. A daily connection between your printer and the Internet is not required, but HP recommends that you allow your printer to remain connected as often as possible. After your printer has been disconnected for a few days, you receive reminders to connect. If you fail to connect, eventually your HP Instant Ink cartridges stop printing.

For more information about connecting your printer to your network, go to HP Customer Support. Type your printer model, and then search for the document on setting up your printer on a network

note:

A USB cable connection does not provide the required Internet access for HP Instant Ink.
An email address: A valid email address (Gmail, Hotmail, Yahoo, etc.) is required to sign up for the HP Instant Ink service.
A valid credit or debit card: A list of accepted credit and debit cards displays when you sign up for the HP Instant Ink service.

Step 2: Sign up and use the printer claim code to add your printer to HP Instant Ink

Go to HP Instant Ink and click Sign Up Now to create a new account.

Figure : Signing up on HP Instant Ink
Choose a plan or click Enter Key to enter an enrollment key.
- If you purchased an enrollment kit or a prepaid card from a participating retailer, click Enter Key and then type the key found under the scratch-off portion of the enrollment or prepaid card.
  
  Make sure you type the enrollment key exactly as it displays on the enrollment card, or the enrollment cannot complete.
- If you have not purchased an enrollment kit, select from the available plans.
Figure : Choosing a plan or clicking Enter Key

Figure : Entering an enrollment key after clicking Enter Key
Fill in the information to create an HP Connected account, or click Sign In if you already have one. An HP Connected account is required for HP Instant Ink.

Figure : Creating an HP Connected account
Make sure your printer is connected to the Internet. For help, click How do I connect? When the printer is connected, click Continue.

Figure : Connecting the printer to the Internet
To use HP Instant Ink, Web Services must be turned on. Look for an HP ePrint icon or button on the printer control panel. After you press the ePrint button or icon, click Continue.
- If your printer control panel does not have an icon or button, navigate to the Network Setup or Wireless Settings menu to find the Web Services menu item.
- HP Deskjet 2600 series: press Info and Cancelat the same time.
- HP Deskjet 3700 series: press Info and Web Services at the same time.
Figure : Pressing the ePrint icon
Follow the instructions displayed on your printer control panel to turn on Web Services, and allow the printer to check for and automatically install firmware updates.

If you are prompted to update the firmware, touch or press OK.
After you turn on Web Services, wait for the printer to print the Make the Most of Your Printer or Important Printer Setup Instructions page. The information page contains the printer claim code. After the page prints, click Continue.

Figure : Waiting for the page to print
Locate the printer claim code on the information sheet.

Figure : Example of the printer claim code from the information page

If the information page lists an email such as abc234vbn3434@hpeprint.com, then the printer claim code is the number and characters before @hpeprint.com. For example, abc234vbn3434 would be the printer claim code.

Deskjet 3630 series: If the page does not contain an email address or printer claim code, follow the instructions on the page to enable Web Services. After you enable Web Services, another page prints with the email address and printer claim code.
Type the printer claim code exactly as it is displays on the information page, and then click Apply. If you have trouble with this step, click the 'Having trouble locating your claim code?' link.

Figure : Typing the printer claim code

Step 3: Add your shipping and billing information

Add your shipping address, credit or debit card information, and then review your order to complete the enrollment.

On the Shipping page, enter the address which you would like HP to ship your Instant Ink cartridges to, then click Save & Continue.
On the Billing Information page, enter a prepaid key or your payment card information, and then click Continue.
On the Submit Order page, review your information, type a Special Offers key if you have one, check the box to agree to the Terms of Service, and then click Enroll.

HP Instant Ink sends a welcome email with information about your account. Continue to the next step.

Figure : Reviewing your HP Instant Ink order

Step 4: Review HP Instant Ink account features

After you complete enrollment, click the View Account button to go to your HP Instant Ink account. Make sure to bookmark your HP Instant Ink account page. The page contains many tools and features:

View plan and rollover pages: View the total number of plan and rollover pages printed for the month. Click View Print History for more information.
Change your password: Click My Account, then Account Settings, and then Update my email and password on HP Connected, and then follow the on-screen instructions.
Check ink shipments: Find the current status of all cartridges in the My Ink section. If the status is Shipped, click the status to see the tracking number for your shipment.
Change your plan: Click Change Plan in the My Account section to make any changes or cancel enrollment.
Change your shipping, credit, debit, or prepaid card information: Click Change Shipping Information or Change Billing Information in the My Account section..
Get more help: See the Help Center for answers to frequently asked questions, helpful videos, and support forums. Click Chat at the top of your account page to contact support.

Figure : HP Instant Ink account page

Image of the HP Instant Ink account page

Frequently asked questions (FAQs)

Refer to these FAQs to learn more about the HP Instant Ink service.

What if I need help during the enrollment?

After you click the Sign Up Now button, chat and phone contact options can be found on the enrollment pages.

Figure : Example of the location of chat and phone options on an enrollment page

How do I replace my ink cartridges?

HP Instant Ink cartridges last longer than standard ink cartridges because they contain more ink. Some HP Instant Ink cartridges are physically larger, too. The steps to replace HP Instant Ink cartridges are the same as for standard ink cartridges. For more information about replacing ink cartridges, go to HP Customer Support. Type your printer model, and then search for the document on replacing ink cartridges for your printer.

The end of an HP Instant Ink cartridge might stick out further than standard ink cartridges, but your printer is designed to work with larger ink cartridges.

Figure : Examples of standard and HP Instant Ink cartridges

Standard ink cartridge

HP Instant Ink cartridge

When your ink cartridges are low on ink, new HP Instant Ink cartridges are sent using standard shipping and can take up to 10 days to arrive. HP Instant Ink cartridges contain enough ink for customers with regular usage. Customers with high-volume printing needs can call HP Support to request expedited shipping if they feel their ink cartridges might not arrive before running out of ink. Go to Obtaining Replacement HP Instant Ink Cartridges for more information.

When does the HP Instant Ink billing cycle begin?

The billing cycle for the HP Instant Ink service depends on when you begin printing with HP Instant Ink cartridges. You can continue to print with standard ink cartridges until your HP Instant Ink cartridges arrive. HP Instant Ink cartridges usually arrive about 10 days following enrollment. You can install the HP Instant Ink cartridges upon arrival or wait until your standard ink cartridges are depleted. Any pages you print with standard ink cartridges are not counted as pages by your HP Instant Ink account. Once you install your HP Instant Ink cartridges, billing begins.

What if I cannot print my printer claim code or get an error when I try to enter it during enrollment?

Occasionally there is an issue when printing the information page or using the printer claim code. Review the following troubleshooting tips, depending on your situation.

Claim code did not print: Occasionally there is a delay when printing the information page. If you turned on Web Services, but the page does not print, wait 5 to 10 minutes, and then try to print the claim code again.
Lost the claim code: If you lost the printer claim code within the last 24 hours and have not customized the printer email address, you can view the printer claim code on the printer control panel. Touch or press the HP ePrint icon. The printer email address contains the printer claim code. For example, if the email address is 87ajush35evfl@hpeprint.com, the printer claim code is 87ajush35evfl.

If you lost the printer claim code more than 24 hours ago, turn off Web Services, and then turn on Web Services again. After turning on Web Services, an information page prints with a new printer claim code.
An error message displays: When you try to enter the printer claim code, one of the following messages might display:
- Invalid claim code
- Printer already claimed
- Printer enrolled on another account
- Claim code expired
Wait 5 to 10 minutes, and then try to type the claim code again. If the error persists, turn off Web Services, and then turn on Web Services again. After turning on Web Services, an information page prints with a new printer claim code.

What if an error message displays when I use my enrollment key?

When you try to use the enrollment key, one of the following error messages displays:

This is Not a Valid Key
This Key has Already Been Used

On the HP Instant Ink Enroll page, type the enrollment key into the Enter your enrollment key field again.

If you closed the enrollment window without completing the enrollment, go to hpinstantink.com/signin (the HP Connected website), and then repeat the steps for enrollment. Click Enter Key on the Choose Your Plan screen to enter an enrollment key.

note:

Make sure you type the enrollment key exactly as it displays on the enrollment card, or the enrollment cannot complete.

Figure : Typing the enrollment key after clicking Enter Key
If the enrollment key still does not work, change to a different browser or a different device and try to use the key again.
If the enrollment key still does not work or you completed enrollment without typing an enrollment key, select an option to contact HP Support.
- If the Enroll page is open, click the Chat button or call the phone number that displays on the page.
- If the Enroll page is closed, contact HP Support.
  1. Go to HP Instant Ink Support.
  2. Select your country/region, and then click to confirm your country/region and language.
  3. On the HP Customer Support - Contact page, scroll down, and then fill out the contact form.
  4. Click Show options.
    
    HP contact options display on the screen.
  5. Select Chat Now or Get Phone Number.

What if I forget to use a promo code when I enrolled?

Promotional codes are special offers that you might get from a retailer or a website. A promotion or special offer can be entered on the final enrollment screen. If you have already completed enrollment and want to apply a promotion or special offer, contact HP Support.

Go to hpinstantink.com/signin (the HP Connected website) to sign in to your HP Instant Ink account, if you are not signed in already.

Your HP Instant Ink account page opens.
On your HP Instant Ink account page, click Chat at the top of the page to open a chat with HP support.

Figure : Clicking Chat at the top of the account page
To find a phone number for HP Support in your location, follow these steps:
1. Click Contact HP Support in the Help Center area of your HP Instant Ink account page.
2. On the HP Customer Support - Contact page, scroll down, and then fill out the contact form.
3. Click Show options.
  
  HP contact options display on the screen.
4. Select Chat Now or Get Phone Number.

How do I make sure my promo code was accepted?

You can review your account history to see if a promo code was accepted.

Go to hpinstantink.com/signin (the HP Connected website) to sign in to your HP Instant Ink account, if you are not signed in already.

Your HP Instant Ink account page opens.
On your HP Instant Ink account page, click Account History in the left navigation area, and make sure All History is selected at the top of the table. The promotion or special offer appears with the date it was applied.

Figure : Example of an accepted promotion or special offer

If the promo code was not applied, keep the promo code, and then continue to the next step to contact Support.
On your HP Instant Ink account page, click Chat at the top of the page to open a chat with HP support.

Figure : Clicking Chat at the top of the account page
To find a phone number for HP Support in your location, follow these steps:
1. Click Contact HP Support in the Help Center area of your HP Instant Ink account page.
2. On the HP Customer Support - Contact page, scroll down, and then fill out the contact form.
3. Click Show options.
  
  HP contact options display on the screen.
4. Select Chat Now or Get Phone Number.

Can I add more than one printer to my HP Instant Ink account?

Yes. You can connect multiple printers to your HP Connected account. When you enroll additional printers in HP Instant Ink, separate Instant Ink plan fees are charged to your credit or debit card for each printer. Printed pages and rollover pages are tracked for each printer separately.

Go to hpinstantink.com/signin (the HP Connected website) to sign in to your HP Instant Ink account, if you are not signed in already.

Your HP Instant Ink account page opens.
In the Status area of your HP Instant Ink account page, click Enroll Another Printer.

Figure : Clicking Enroll Another Printer
Type your enrollment key or select your plan.
- If you purchased an enrollment kit from a participating retailer, click Enter key, type the key found under the scratch-off portion of the enrollment card into the Enter key field, then click Continue.
- If you have not purchased an enrollment kit, select one of the available plans.
Figure : Selecting a plan or clicking Enter Key
In the Printer Setup screen, use the blue arrows to scroll through printers if more than one printer is connected.
- If you find the printer that you want to enroll, click Continue.
- If only a previously-enrolled printer appears, click Add Another Printer. Follow the on-screen instructions to connect your printer to HP Instant Ink.
- If the printer appears but is listed as offline, make sure it is connected and online, and then click Try again.
Figure : Clicking Continue for an eligible printer

Figure : Clicking Add Another Printer if only a previously enrolled printer appears

Figure : Clicking Try Again if the printer is offline
On the Shipping page, enter the address which you would like HP to ship your Instant Ink cartridges to, then click Save & Continue.
On the Billing Information page, enter a prepaid key or your payment card information, and then click Continue.
On the Submit Order page, review your information, type a Special Offers key if you have one, check the box to agree to the Terms of Service, and then click Enroll.

Figure : Reviewing your HP Instant Ink order

HP Instant Ink sends a welcome email with information about your account. Continue to the next step.
Check for an HP Instant Ink welcome email.

note:

HP Instant Ink cartridges are delivered 7-10 days after enrollment. When your current ink cartridges are low, replace them with HP Instant Ink cartridges. As soon as you replace one of the ink cartridges with an HP Instant Ink cartridge, your page count and billing cycle begin. The date of your new monthly bill might be different from the date of your original printer's monthly bill.

What if I am using HP ePrint without an HP Connected account?

If you use HP ePrint but do not have an HP Connected account, your printer Web Services might be already turned on, but the printer claim code might be expired. HP Instant Ink enrollment requires you to create an HP Connected account and register your printer with a valid printer claim code.

To obtain a valid printer claim code, turn off Web Services using the printer control panel, and then turn on Web Services again.

Touch or press the HP ePrint icon, and then touch or press Settings.

If your printer control panel does not have a button or icon, navigate to Web Services Setup, Network Setup, or Wireless Settings to open the Web Services menu, depending on your printer model.
Select Turn Off, Disable, or Remove Web Services, depending on your printer model.
Follow the on-screen instructions to turn off Web Services.
Turn on Web Services again.

The information page prints with a new printer claim code.

note:

When you turn on Web Services again, your printer receives a new email address for HP ePrint. After you create an HP Connected account, you can customize the printer email address. Go to Setting Up an HP Connected Account for more information about customizing the printer email address.
After you turn on Web Services again, complete the steps in this document to Sign up and use the claim code to add your printer to HP Instant Ink to create an HP Connected account and enroll in HP Instant Ink.