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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent vulnerabilities commonly referred to as "Spectre" and "Meltdown". HP has published a security bulletin with patches for these issues and a list of impacted systems. We will continue to update the bulletin as more information becomes available and encourage customers to check the bulletin frequently.

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HP Photosmart 7510 e-All-in-One Printer Series (C311) - An 'Alignment failed' Error Message Displays on the Printer

Issue
The error message 'Alignment failed' displays on the printer control panel.
Try the following solutions in the order presented to resolve the issue. When one of the solutions resolves the issue, there is no need to continue troubleshooting.
  1. Press the Power button () to turn on the product.
  2. With the product turned on, disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button () to turn it on.
Solution two: Check the paper type, and then try to align the printer again
Follow these steps to make sure that the paper type is appropriate to print an alignment page, and then try to align the printer again.
Step one: Load the correct type of paper
Follow these steps to make sure that you are using an appropriate paper type.
  1. Remove all the paper from the tray.
  2. Make sure that you are using clean, unused, plain U.S. letter or A4 size paper.
      note:
    Using color, photo, or used paper can cause the printer alignment to fail.
Step two: Use an automated tool to align the printer
Follow these steps to retry the printer alignment.
  1. On the printer control panel, touch the Setup icon (), and then touch Tools.
  2. Touch Align Printer. After the alignment, an alignment page prints.
      note:
    Mechanical noises during the alignment are normal.
  3. The Alignment Successful screen appears. Press OK to exit the screen.
      note:
    If the alignment fails to complete successfully, follow the on screen instructions to complete the alignment before you proceed to the next step.
  4. Examine the printed alignment page. It should show all the color patterns—especially the black and blue patterns. The ink should not be streaked or faint.
    Figure : Example of a correct alignment page
    Image: Example of a correct alignment page.
    Figure : Examples of streaked, faded, or missing colors alignment pages
    Image: Examples of streaked, faded, or missing colors alignment pages.
  • If the alignment page looks correct, and resetting the printer and realigning did not resolve the ‘Alignment Failed’ message, then skip to the solution to service the printer.
  • If the alignment page is missing colors or is faded or streaked, continue to the next solution.
Solution three: Check the cartridges
Low ink can contribute to poor print quality. Follow these steps to check the ink levels, and then replace any low or empty cartridges.
  note:
Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows low-ink levels, consider having a replacement ink cartridge available to avoid possible printing delays. You do not need to replace ink cartridges until print quality becomes unacceptable.
From the home screen of the printer control panel, touch the Ink icon .
The current ink levels display.
Figure : Example of estimated ink levels
Image: Estimated ink levels displaying on the control panel.
Step two: Replace any depleted cartridges
Follow these steps to replace a depleted cartridge.
Visit HP SureSupply to check ink or toner cartridge compatibility or purchase replacement cartridges and other supplies.
  1. If necessary, select your country/region.
    Selecting your country/region
  2. Follow the on-screen instructions to order new supplies or check cartridge compatibility with your printer.
You can also purchase genuine HP cartridges and supplies from other retailers.
The following video demonstrates how to replace a cartridge.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.
  1. Turn on the printer, if it is not already on.
  2. Open the ink cartridge access door.
    The carriage moves to the access area.
    Figure : Opening the ink cartridge access door
    Image: Open the cartridge access door.
  3. Wait until the printer is idle and silent before you continue.
  4. Press the tab on the front of the ink cartridge inward to release it, and then pull up on the ink cartridge to remove it from the slot.
    Figure : Removing the ink cartridge from the slot
    Image: Remove the cartridge from the slot.
      note:
    Never turn off the printer when ink cartridges are missing. Make sure you replace any missing ink cartridges as soon as possible to avoid print quality issues and possible extra ink usage or damage to the ink system.
      caution:
    Do not lift the latch to the side of the carriage to remove the ink cartridge. Doing so might result in incorrectly seated ink cartridges.
  5. Repeat the previous step until you have removed all of the ink cartridges from the printer.
  6. Remove an ink cartridge from its package, and then pull the orange pull-tab straight back.
      caution:
    Make sure you remove the orange pull-tab and plastic wrap completely before you remove the orange cap in the next step. Otherwise, ink might leak from the ink cartridge. When you remove the plastic wrap, the paper label on the top of the ink cartridge tears slightly, which is necessary to properly vent the cartridge.
    Figure : Removing the new ink cartridge from the plastic wrap
    Image: Remove the new cartridge from the plastic wrap.
  7. Twist the orange cap counter clockwise until it snaps off the new ink cartridge.
    Figure : Removing the orange cap from the new ink cartridge
    Image: Remove the orange cap from the new cartridge.
  8. With the nozzle and contacts facing down, slide the ink cartridge into its slot. Press down on the cartridge until it snaps into place.
      caution:
    Do not lift the carriage latch handle to install the ink cartridges. Doing so can result in incorrectly seated ink cartridges and printing problems. The latch must remain down to install the ink cartridges correctly. Make sure the colored icon on the ink cartridge matches the colored icon on the slot.
    Figure : Inserting the ink cartridge
    Image: Insert the cartridge.
  9. If the ink cartridge does not snap into place, remove the ink cartridge from the carriage. Gently bend the tab away from the ink cartridge, and then reinsert the ink cartridge into the carriage.
      caution:
    Be careful not to bend the tab out more than 1.27 cm (0.5 in). Moving the tab too far might damage the ink cartridge or cause the tab to break off.
      Figure : Bending out the ink cartridge tab
      Image: Adjust the ink cartridge tab
    1. Bend the tab away from the cartridge
    2. Do not bend the tab more than 1.27 cm (0.5 in)
  10. Repeat the previous steps until you have inserted all of the new ink cartridges into the printer.
  11. Close the ink cartridge access door.
    Figure : Closing the ink cartridge access door
    Image: Close the cartridge access door.
  12. When you insert a new ink cartridge, the printer automatically prompts you to align the ink cartridges. Touch OK on the printer control panel to complete the alignment.
Step three: Align the printer
If you replaced any depleted cartridges, align the printer again. Otherwise, skip to the next step.
Step four: Make sure that the cartridges are properly vented and seated correctly
If the vent on the top of the cartridge is clogged or obstructed, the cartridge might not work properly. Follow these steps to make sure that the cartridges are properly vented and seated correctly.
  1. Turn on the printer, if it is not already on.
  2. Open the ink cartridge access door.
    The carriage moves to the access area.
    Figure : Opening the ink cartridge access door
    Image: Open the cartridge access door.
  3. Wait until the printer is idle and silent before you continue.
  4. Press the tab on the front of the ink cartridge inward to release it, and then pull up on the ink cartridge to remove it from the slot.
    Figure : Removing the ink cartridge from the slot
    Image: Remove the cartridge from the slot.
  5. Examine the vent area on each ink cartridge, above the HP logo on the top of the ink cartridge.
    Figure : Example of the vent area on the top of the ink cartridge
    Image: Vent area on the top of the cartridge.
  6. If the ink cartridge still has the pull tab attached, pull to remove it.
    Figure : Example of the orange pull tab
    Image: Orange pull tab.
  7. If the vent is clogged, use a straight pin to gently remove excess adhesive from the vent.
      Figure : Cleaning the clogged vent with a pin
      Image: Clean the clogged vent with a pin.
    1. Clogged vent
    2. With a straight pin, gently remove excess adhesive from the vent
    3. Unclogged vent
  8. With the nozzle and the contacts facing down, slide the ink cartridge into its slot. Press down on the ink cartridge until it snaps into place. Make sure the color icon on the ink cartridge label matches the color icon on the slot.
    Figure : Reinsert the cartridge
    Image: Reinsert the cartridge.
  9. Repeat these steps to inspect the vents on each ink cartridge.
  10. Make sure each ink cartridge is firmly in place in its slot. Run your finger along the top of the cartridges to feel for any that are protruding, and if any are, press down firmly until each ink cartridge snaps into place.
  11. Close the ink cartridge access door.
    Figure : Closing the ink cartridge access door
    Image: Close the cartridge access door
Step five: Align the printer
If you replaced an empty cartridge, cleared a vent, or correctly latched a cartridge, align the printer again.
Solution four: Use an automated tool to clean the printhead
  note:
This process uses ink to try to unclog and clean the nozzles in the printhead. This process might take a few minutes and uses one or more sheets of paper.
You should only clean the printhead if the alignment page is streaked, faded, or missing colors.
  1. Load plain white U.S. letter or A4 size paper in the input tray, if it is not already loaded.
  2. On the printer control panel, touch the Setup icon (), and then touch Tools.
  3. Touch Clean Cartridges. The printer clean the printhead and prints a test page.
  4. Review the print quality on the test page.
  note:
If the printhead is badly clogged, you might need to clean the printhead several times to restore normal print quality.
  note:
Never turn off the printer when ink cartridges are missing. Make sure that you replace any missing ink cartridges as soon as possible to avoid print quality issues and possible extra ink usage or damage to the ink system. To avoid issues that require cleaning the printhead, always turn the printer off with the Power button on the printer itself.
Step two: Align the printer
Once the printer finishes cleaning the printhead, align the printer.
Solution five: Replace the printhead
If you have completed all the previous steps and the alignment page still looks streaked or is missing colors, replace the printhead.
  caution:
Wait until you have a new printhead assembly available before removing the cartridges. HP recommends that you do not leave the cartridges outside the printer longer than 30 minutes. This could damage both the printer and the cartridges.
When you have the replacement printhead, go to Replacing the Printhead for detailed instructions to remove the old printhead and install the new one.
Service or replace your HP product if you completed all preceding steps.
To see if your product is still under warranty, go to the warranty check website http://www.support.hp.com/checkwarranty. Contact HP Support to schedule a repair or replacement. If you are in Asia Pacific, Contact HP Support to find a local service center in your area.
Repair fees might apply for out-of-warranty products.

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