hp-support-head-portlet

Actions
Loading...

Welcome to HP Customer Support

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...

hp-concentra-wrapper-portlet

Actions
Loading...

SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c03685161

Version: 1

HP EliteBook, ProBook Notebook PCs - Windows 8 Native Mobile Broadband Connection Manager Does Not Have PAP/CHAP Options in Authentication Menu

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 27-Feb-2013

Last updated : 27-Feb-2013

DESCRIPTION
The customer cannot connect to Mobile Broadband Networks that require Password Authentication Protocol (PAP) or Challenge Handshake Authentication Protocol (CHAP). The Windows 8 Native Broadband Connection Manager does not have PAP or CHAP in the Authentication Menu.

sourceInformation

SCOPE
HP EliteBook 2170p Notebook PC
HP EliteBook 2570p Notebook PC
HP EliteBook 2570p Notebook PC
HP EliteBook 8470p Notebook PC
HP EliteBook 8470w Mobile Workstation
HP EliteBook 8570p Notebook PC
HP EliteBook 8570w Mobile Workstation
HP EliteBook 8770w Mobile Workstation
HP EliteBook Folio 9470m Notebook PC
HP ProBook 2570p Notebook PC
HP ProBook 4340s Notebook
HP ProBook 4341s Notebook PC
HP ProBook 4440s Notebook PC
HP ProBook 4441s Notebook PC
HP ProBook 4540s Notebook PC
HP ProBook 4740s Notebook PC
HP ProBook 6470b Notebook PC
HP ProBook 6570b Notebook PC
RESOLUTION
Contact the mobile service provider to receive the Access Point Name (APN) Database update.

Hardware platforms affected : HP EliteBook 2170p Notebook PC, HP EliteBook 2570p Notebook PC, HP EliteBook 8470p Notebook PC, HP EliteBook 8470w Mobile Workstation, HP EliteBook 8570p Notebook PC, HP EliteBook 8570w Mobile Workstation, HP EliteBook 8770w Mobile Workstation, HP EliteBook Folio 9470m Notebook PC, HP ProBook 4340s Notebook PC, HP ProBook 4341s Notebook PC, HP ProBook 4440s Notebook PC, HP ProBook 4540s Notebook PC, HP ProBook 4740s Notebook PC, HP ProBook 6470b Notebook PC, HP ProBook 6570b Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA03685161

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

hp-feedback-input-portlet

Actions
Loading...

hp-online-communities-portlet

Actions
Loading...

Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country: Flag United Kingdom

hp-detect-load-my-device-portlet

Actions
Loading...