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HP Scitex FB500/FB700/FB950 - 'Critical Error' During Initialization

Issue
After powering on or restarting the printer, the initialization stops with a message that says Critical Error followed by an alphanumeric string.
Solution
Each printer model has its own version of embedded software that begins to execute when the printer power switch is turned on. The embedded software defines numerous error codes in an alphanumerical format, such as "E-IO-40" or "01000005" or other similarly-formatted messages. A longer, plain-language explanation typically accompanies these alphanumeric codes.
During the very first moments of startup, however, while various modules of the embedded software are being loaded into memory, a handful of unexpected events can cause very low-level or so-called critical errors that stop the execution of the software on the printer. These errors have a different format and are not defined in the standard list of printer error codes. Some examples of the critical error format include:
  • 0X40103
  • 0XDEAD0103
  note:
These errors are in hexadecimal format. The "DEAD" letters in the second example is purely coincidental and should not be over-analyzed for significance.
These errors are rare. In many cases a total shutdown and disconnection from power will reset the electronics and allow the printer to boot normally on a subsequent startup attempt.
In the event that the errors continue to occur after a shutdown and restart, the following possible contributing factors may be considered and investigated:
  1. Is the printer environment within specifications?
    An excessively warm environment may cause unexpected problems in the computer components of the printer. Correct the environment to meet the printer's operating requirements.
  2. Has the printer been moved?
    Vibrations during transit may have unseated components or connections to the motherboard, hard drive, or other internal electronic components. Regardless of whether the printer was moved, have a qualified service technician power off & unplug the printer and open the electronics assembly to reseat the RAM on the motherboard and look for any other issues inside.
  3. If possible, reload the printer software.
    This may or may not be possible depending on when and how the software error is occurring. If you encounter difficulty attempting to reload software, contact HP for further assistance.
  4. If the condition cannot be resolved, replacement of the motherboard and/or hard disk drive may be necessary.
In some cases these critical errors may also occur during normal printer operation. The same steps for resolution provided above may be applied to these cases as well.

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