HP LaserJet Enterprise 500 Color M551 Printer Series - 99.09.66 Out of Box Error

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HP LaserJet Enterprise 500 Color M551 Printer Series - 99.09.66 Out of Box Error

Issue:

When powering on the device for the first time after unpacking, error 99.09.66 error is displayed on the control panel. Error 99.09.66 means either the solid state memory drive or the hard disk drive is missing, which in this case has become dislodged during shipping.

Solution

Instructions for Solid State Memory drive:

Turn the device off and unplug from the outlet.

Figure : Disconnecting the device
Remove all cables from the back of the device.

Figure : Removing all cables
Unscrew the two screws.

Figure : Releasing the screws
Remove the formatter by pulling it towards you.

Figure : Removing the formatter
Unlock locking mechanism and reinstall solid state memory drive.

Figure : Reinstalling solid state memory drive

Once you have the solid state memory drive securely in place, reinstall the formatter back into the device. Screw both screws tightly in place. Re-attach all cables and power the device on.

Instructions for Hard Disk Drive:

Turn the device off and unplug from the outlet.

Figure : Disconnecting the device
Remove all cables from the back of the device.

Figure : Removing all cables
Unscrew the two screws.

Figure : Releasing the screws
Remove the formatter by pulling it towards you.

Figure : Removing the formatter
Remove the hard disk drive by releasing the tab.

Figure : Removing the hard disk drive
Slide hard disc drive out of the connector.

Figure : Removing the hard disk drive

Reinsert the hard drive into connector and lock into place. Reinstall formatter into device. Screw two screws tightly into place. Re-attached all cables. Power the device on.