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LaserJet Enterprise M4555 MFP Series - Fax error messages

When an analog fax is sent or received on an HP LaserJet product, any errors that occur during the fax process will be displayed on the product control panel and entered into the fax reports. Fax errors can occur for many reasons and often they are due to interruptions or noise on the telephone connection. Any error that takes place during the fax process regardless of where it originates will be displayed by the product.
If the fax process is interrupted or an error occurs during a fax transmission or reception, a two part status/error description is generated by the fax subsystem on the product. Normal or successful faxes also generate messages indicating success. The message information consists of a text description and a numeric code (a few messages don’t include numeric codes). Only the text part of the message will be displayed on the product control panel; however, both the text message and numeric code will be listed in the fax activity log, fax call report, and the fax T.30 trace (these fax reports can be printed out individually from the product control panel – under the Administration > Reports > Fax Reports and Administration > Troubleshooting > Fax > Fax T.30 Trace menus). The numeric code is shown in parentheses after the text part of the message in the reports. For example, if a communication error occurred, the control panel display would show Fax Failed: Communication Error. The same error would be shown in the Result field in the Fax Activity Report as Communication Error (17). For this example, the numeric code associated with this communication error is ‘17’.
The numeric code is generated by the fax modem. Usually a numeric code of (0) indicates a normal modem response. Some messages will always display a numeric code of (0), whereas other messages can have a range of numeric codes depending on the circumstances, and a few messages will have no numeric code. Usually a numeric code of (0) indicates an error was not associated with the fax modem, but occurred in another part of the fax subsystem or other product subsystem such as the printing subsystem. Non-zero error codes give further detail into the particular action or process that the modem is executing, and they don’t necessarily indicate that there is a problem with the modem.
In the tables that follow, the fax messages with the most common number codes are given with recommended corrective action. Several messages that are normal or indicate a normal event are also included in tables. For example, if a fax was not able to be sent to a busy number, a Fail Busy message will be shown. Nothing is wrong with the fax subsystem; the message indicates the fax was not completed due to a busy telephone number at the receiving end.
Persistent error messages with numeric codes different than those listed here require assistance of customer support. A more detailed listing of the last fax call can be printed out before contacting customer support to help identify the problem. The detailed fax listing is called a fax T.30 trace and can be printed for the last fax, or it can be set to print whenever a fax error occurs. To print or configure the fax T.30 trace, touch Administration, Troubleshooting, and then Fax T.30 Trace. You can then print the report for the last fax or configure when to print the T.30 trace.

Send-fax messages

Send-fax messages
Message
Error No.
Description
Action(s)
Cancelled
0
Fax was cancelled by user at control panel of product.
None.
Success
n/a
Fax sent successfully.
None.
Fail Busy
0
The receiving fax machine is busy.
The fax will be retried automatically (if configured); otherwise try resending fax later.
No Answer
0
The receiving fax machine is not answering the call.
The receiving fax machine may be disconnected or turned off; contact the receiver to check the machine. Try resending.
Compression Error
Any
Fax may be corrupted or not sent.
Try resending fax.
No Dial
0
No dial tone is detected when sending the fax.
Verify the phone line is active; set the sending fax to "not" to detect a dial tone.
Modem Fail
Any
Unexpected or bad response from the internal fax modem to product.
Try resending fax; if the error persists, contact service.
note:
This does not necessarily indicate that the modem hardware is bad.
Communication Error
17 or 36
Lost telephone connection between sender and receiver. May be due to voice calls.
Try resending the fax.
Communication Error
Any besides 17 or 36
General communications issue where the fax transmission was interrupted or did not proceed as expected.
Try resending fax; if the error persists, contact service.
Space Fail
0
Unable to read or write the fax image file to disk; could be corrupt product disk or no space available on the product's disk.
Try resending fax; if the error persists, contact service.
Page Fail
0
Incompatible page width, or page had too many bad lines.
Try resending fax; if the error persists, contact service.
Memory Error
0
Out of RAM memory on product.
If error persists, may need to add RAM to product.
Job Fail
Any
Fax failure; the fax job did not complete.
Try resending fax; if the error persists, contact service.
Power Failure
0
A power failure occurred during the fax transmission on the sending fax product.
Try resending the fax.
No Fax Detected
17 or 36
No fax machine was detected at receiving end. May be due to voice calls.
Verify fax number and have receiver verify fax machine is on and connected; then try resending fax.

Receive-fax messages

Receive-fax messages
Message
Error No.
Description
Action(s)
Success
n/a
Fax received ok.
None.
Blocked
n/a
Fax reception was blocked by receiving fax machine using blocked number feature.
None.
Modem Fail
Any
Unexpected or bad response from the internal modem to the product - example is trying to send a fax just as another fax is arriving.
Have fax resent; if the error persists, contact service.
Communication Error
17, 36
Lost telephone connection or interruption between sender/receiver.
Have the sender resend the fax (if the sending machine does not automatically retry).
Communication Error
Any besides 17 or 36
General communications issue where the fax transmission was interrupted or did not proceed as expected.
Have fax resent; if the error persists, contact service.
Space Fail
0
Unable to read or write image file to disk; could be corrupt product disk or no space on disk.
Have fax resent; if the error persists, contact service.
Page Fail
0
Incompatible page width or page had too many bad lines.
Have fax resent; if the error persists, contact service.
Memory Error
0
Out of RAM memory on product.
If error persists, may need to add additional RAM memory to product.
Compression Error
0
Corrupted fax - the received image file cannot be decoded.
Have fax resent; enable ECM (Error Correction Mode) if not already.
Print Fail
0
Corrupted fax - the received image file cannot be decoded.
Have fax resent; enable ECM (Error Correction Mode) if not already.
Poll Invalid
0
The fax polling feature attempted to retrieve a fax from another machine but no fax was available.
Contact the administrator of the fax machine being polled and verify a fax is available, and then retry.
Job Fail
Any
Fax failure; this includes all non-specific failures.
Have fax resent; if the error persists, contact service.
Power Failure
0
A power failure occurred during the fax reception.
Have the sender resend the fax.
No Fax Detected
17, 36
A voice call was made to the fax.
None

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