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HP Customer Support - Knowledge Base

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HP Scanjet Enterprise 7500 - Scanned pages are missing at the scan destination

Scanned pages are missing at the scan destination

When scanning, pages that stick together are scanned as one item. The hidden pages are not scanned.
The misfeed (multipick) detection feature stops the scan if multiple pages are fed into the scanner at one time. To enable misfeed (multipick) detection in an HP Smart Document Scan Software profile, follow these steps:
  1. Open the HP Smart Document Scan Software.
  2. Select a scan profile, and then click Edit.
  3. On the Scan tab of the Profile Settings dialog box, select Hardware Options.
  4. Select the Misfeed (multipick) detection check box.

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Country/Region: Flag United Kingdom

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