hp-support-head-portlet

Actions
Loading...

Welcome to HP Customer Support

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...

hp-concentra-wrapper-portlet

Actions
Loading...

HP Printers - Finding Ink Cartridges after Moving to Another Country/Region

HP customizes some printers and ink cartridges to meet local customer needs. If you take your printer from one country/region to another country/region, you might not find ink cartridges with the same number on the label as your original ink cartridges. If you install an ink cartridge with a different number on the label, you might see one of the following error messages:
  • Incompatible Cartridges
  • Cartridge Not Intended for this Printer
  • Incorrect Cartridges
If your printer or ink cartridges are within warranty, an HP support agent can help you resolve this issue.
  note:
In Brazil, your printer must be in warranty for HP to help with this issue.
Step 1: Make sure your computer is connected to your printer
Make sure your computer is connected to your printer with a USB or network connection.
Step 2: Obtain compatible ink cartridges for your country/region
Before you contact HP, you must have a full set of genuine HP ink cartridges for your current country/region.
  note:
HP does not supply replacement ink cartridges for your printer when you move.
Visit HP SureSupply to check ink or toner cartridge compatibility or purchase replacement cartridges and other supplies.
  1. If necessary, select your country/region.
    Figure : Country/region selector
    Selecting your country/region
  2. Follow the on-screen instructions to order new supplies or check cartridge compatibility with your printer.
You can also purchase genuine HP cartridges and supplies from other retailers.
Step 3: Contact HP support
Once you have a full set of genuine HP ink cartridges for your new country/region, HP support can reset your printer so it accepts the ink cartridges available in your current country/region. On this page, click Contact Support, and then follow the on-screen prompts to contact HP.

hp-feedback-input-portlet

Actions
Loading...

hp-online-communities-portlet

Actions
Loading...

Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country: Flag United Kingdom

hp-detect-load-my-device-portlet

Actions
Loading...