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Welcome to HP Customer Support

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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent class of vulnerabilities referred to as “speculative execution side-channel attacks”. HP has released a security bulletin for systems with Intel x86 processor, and will continue to provide more information on other processors (ARM, AMD) as it becomes available. 

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A 'Carriage Jam' or '0X610000F6' Message Displays for HP Officejet 6500A e-All-in-One Printer Series

Issue
A 'Carriage Jam' or '0X610000F6' error message displays on the product. A paper jam might have previously occurred.
You might also experience the following symptoms:
  • The product won't print.
  • The print job stops unexpectedly.
IMPORTANT: You must follow these solutions in the order presented to resolve the issue.

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Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


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Country: Flag United Kingdom

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