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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c02239248

Version: 1

HP Notebook PCs - Attached DVI Display Cannot Be Disabled

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 09-Jun-2010

Last updated : 09-Jun-2010

DESCRIPTION
A DVI display that is attached to a docking station or notebook with a Display Port to DVI dongle cannot be disabled using Fn+F4 keys or through the GPU control panel.

sourceInformation

SCOPE
HP EliteBook 8440p Notebook PC
HP EliteBook 8440w Mobile Workstation
HP EliteBook 8540p Notebook PC
HP EliteBook 8540w Mobile Workstation
HP EliteBook 8740w Mobile Workstation
HP ProBook 6440b Notebook PC
HP ProBook 6445b Notebook PC
HP ProBook 6540b Notebook PC
HP ProBook 6545b Notebook PC
RESOLUTION
To resolve this issue, complete the following steps.
If a DP/DVI monitor is attached:
  1. Power on the notebook.
  2. Open the Display Menu.
  3. Select Source Control or Video Input Control, and then select Auto-Switch Source (Turn Off).
  4. Click Save and return to the Display menu.
  5. Select Source Control and then select Source Detection (Always Active).
  6. Click Save and return to the Display menu.
If a DVI monitor is attached:
  1. Power on the notebook.
  2. Open the Display Menu.
  3. Select Source Control or Video Input Control, and then select Auto-Switch Source (Turn Off).
  4. Click Save and return to the Display menu.
  5. Select Source Control and then select Source Detection (Always Active).
  6. Click Save and return to the Display menu.

Hardware platforms affected : HP EliteBook 8440p Notebook PC, HP EliteBook 8440w Mobile Workstation, HP EliteBook 8540p Notebook PC, HP EliteBook 8540w Mobile Workstation, HP EliteBook 8740w Mobile Workstation, HP ProBook 6440b Notebook PC, HP ProBook 6445b Notebook PC, HP ProBook 6540b Notebook PC, HP ProBook 6545b Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA02237434

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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