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HP Designjet 111 Printer Series - Paper is jammed in the printer

Paper is jammed in the printer

To clear a paper jam, first try pressing the OK key (upper right key on the printer's front panel).
If this does not solve the problem, follow the appropriate instructions below according to whether the printer was printing on a sheet or a roll when the jam occurred.
Sheet paper
  1. Turn off the printer.
  2. Remove all paper from the tray. Pull out any paper that is visibly stuck.
  3. Lift the top cover and pull out any paper that may be stuck. Be careful when you lift the cover not to damage or disturb any of the tubes or other internal parts of the printer.
  4. Remove the rear path by pressing the buttons on each of its sides and pulling it straight out. If you don't pull it straight out, you may damage the paper sensor.
    Removing the rear path gives access to the inside of the printer from the rear.
  5. Pull out any paper that may be stuck inside or that is accessible from the rear.
  6. Replace the rear path and make sure it fits securely.
  7. Turn on the printer.
  8. After clearing a paper jam, you are recommended to align the printheads to avoid print-quality problems. To align the printheads, start HP Designjet System Maintenance and select Align printheads; you do not need an Internet connection to do this.
Roll paper
  1. Turn off the printer.
  2. Remove the front paper tray. This will allow you to see inside the printer through a slot in the front. Release and remove any trapped paper that is accessible.
  3. Lift the top cover, being careful not to damage or disturb any of the tubes or other internal parts of the printer. If there is any paper trapped in the wheels inside the printer, release and remove the paper.
  4. Remove the rear path by pressing the buttons on each of its sides and pulling it straight out. If you don't pull it straight out, you may damage the paper sensor. If there is any paper trapped in the rollers inside the printer, release and remove the paper.
  5. Once the paper jam has been cleared, replace any parts of the printer (paper tray, top cover, rear path) that you have removed or opened, making sure they fit securely.
  6. Turn on the printer.
  7. Before reloading the paper roll, you must trim the leading edge of the roll such that this edge is perfectly straight and at right angles to the sides of the roll. Otherwise, the printer will reject the roll when you attempt to reload it.
  8. After clearing a paper jam, you need to clean the printheads only if there has been a degradation in performance. Similarly, you need to align the printheads only if there has been a degradation in print quality. To align printheads, start HP Designjet System Maintenance and select Align printheads; you do not need an Internet connection to do this.
    note:
    Note that if the printheads are not aligned, you may obtain poor print quality.

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