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HP Officejet Pro 8000 (A809a) and 8000 Wireless (A809n) Printers - 'Out of Paper' Error Message and the Printer Does Not Pick Up or Feed Paper

Issue

The error message 'Out of Paper' displays on the control panel, and the printer does not pick up or feed the paper from the tray. The printer might make noises as though it is printing, but no paper moves through it.

Video of fixing paper feed issues

The following video demonstrates what to do if the printer does not pick up or feed paper.
note:
This video shows the HP Officejet Pro 8000 Printer series (A809), but the steps are the same for your printer.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.

Solution one: Perform a power reset

Sometimes, restarting the printer can clear a paper feed issue. Follow these steps to perform a reset.

Step one: Restart the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Unplug the power cord from the wall outlet.
  3. Wait at least 15 seconds.
  4. Plug the power cord back into the wall outlet.
  5. Reconnect the power cord to the printer.
  6. Turn the printer on.

Step two: Print a self-test report

Printing a self-test report verifies if the hardware functions correctly.
  1. Load U.S. Letter or A4 sized, unused, plain white paper into the input tray.
  2. If the printer is not already on, press the Power button () to turn on the printer.
  3. Press and hold the Cancel button () for three seconds.
  4. Release the Cancel button (). The self-test report prints.
  • If the self-test report prints, try printing the original document again. If the issue is resolved, there is no need to continue troubleshooting.
  • If the issue persists, continue with the next solution.
  • If the self-test report does not print, continue with the next solution.

Solution two: Check the condition of the paper, and then reload it

Paper feed issues might result from dusty, torn, wrinkled, wet, or folded paper in the tray. The quality of the paper can also make a difference. Use only good quality paper that meets printer specifications. Follow these steps to check the condition of the paper.

Step one: Check the condition of the paper

  1. Remove the stack of paper from the tray.
  2. Check for obstructions inside the tray. Use a flashlight to view the mechanism inside the tray to make sure that nothing blocks the paper from engaging with the rollers. Even small pieces of paper can cause paper feed issues.
    note:
    If you find obstructions in the paper path, skip to the section on cleaning the rollers.
  3. Examine the condition of the paper, and then replace any ripped, dusty, curled, wrinkled, or bent paper.
  4. Make sure that all the paper in the stack is the same size and type. Never load mixed types of paper in the tray. The product can only process one type of paper at a time.
  5. Tap the stack of paper on a flat surface to align the edges.
  6. Make sure that the stack of paper contains no fewer than 10 sheets and no more than 25 sheets of paper.
    note:
    You need to use 10 to 25 sheets of paper only for purposes of these troubleshooting steps. When the issue is resolved, you can resume loading paper according to the paper tray capacity specifications for your product.

Step two: Reload the paper tray

  1. Lift the output tray.
    Figure : Lift the output tray
    Image: Lift the output tray
  2. Load 10 to 25 sheets of paper print-side down with the short edge forward in the center of the tray. Make sure that the stack of paper aligns with the line on the paper width guide and is not higher than the paper stack line on the paper width guide.
  3. Slide the paper guides in until they stop at the edge of the paper. Do not push the guide in so tightly that it binds against the paper.
    Figure : Adjust the paper guides
    Image: Adjust the paper guides
    note:
    Make sure that all the paper in the stack is the same size and type and is free from rips, dust, wrinkles, and curled or bent edges.
  4. Lower the output tray, and then pull out the output tray extension.
    Figure : Pull out the output tray extension
    Image: Pull out the tray extension

Step three: Print a self-test report

Printing a self-test report verifies if the hardware functions correctly.
  1. Load U.S. Letter or A4 sized, unused, plain white paper into the input tray.
  2. If the printer is not already on, press the Power button () to turn on the printer.
  3. Press and hold the Cancel button () for three seconds.
  4. Release the Cancel button (). The self-test report prints.
  • If the self-test report prints, try printing the original document again. If the issue is resolved, there is no need to continue troubleshooting.
  • If the issue persists, continue with the next solution.
  • If the self-test report does not print, continue with the next solution.

Step one: Check the condition of the paper

note:
You can print specialty paper only from Tray 1. Specialty media cannot be printed from Tray 2, if your printer has a Tray 2.
  1. Remove the media from the input tray.
  2. Check for obstructions inside the tray. Use a flashlight to view the mechanism inside the tray to make sure that nothing blocks the paper from engaging with the rollers. Even small pieces of paper can cause paper feed issues.
    note:
    If you find obstructions in the paper path, skip to the section on cleaning the rollers.
  3. Examine the condition of the media, and then replace any ripped, dusty, curled, wrinkled, or bent media.
  4. Make sure that all of the media in the stack is the same size and type. Never load mixed types of media in the tray. The printer can only process one type of media at a time.
  5. Tap the stack of media on a flat surface to align the edges.

Step two: Reload paper into Tray 1

  1. Lift the output tray.
    Figure : Lift the output tray
    Figure :
    Image: Lift  the output tray.
  2. Slide the paper tray out.
    Figure : Slide the paper tray out
    Image: Slide the paper tray out.
  3. Slide the paper width guides out as far as they will go.
    Figure : Slide the paper width guides out
    Image: Slide the paper width guides out.
  4. Load the stack of media in the center of the tray, with the print side down and short edge forward. Make sure that the stack of media aligns with the engraved lines in the tray. If envelopes are being loaded, then load the envelope flap side up, with the flap pointing to the right.
    Figure : How to load envelopes
    Image: How to load envelopes.
  5. Make sure that the stack of media height does not exceed the dotted line stack label height located inside the input tray.
    Figure : Do not overfill the paper tray
    Image: Do not overfill the paper tray.
  6. Slide the paper width guides in until they rest against the edges of the media.
    Figure : Slide the paper width guides in
    Image: Slide the paper width guides in.
  7. Slide the front of the input tray in.
  8. Lower the output tray, and then pull out the paper tray extender.
    Figure : Pull out the paper tray extender
    Image:  Pull out the paper tray extender.

Step three: Print a self-test report

Printing a self-test report verifies if the hardware functions correctly.
  1. Load U.S. Letter or A4 sized, unused, plain white paper into the input tray.
  2. If the printer is not already on, press the Power button () to turn on the printer.
  3. Press and hold the Cancel button () for three seconds.
  4. Release the Cancel button (). The self-test report prints.
  • If the self-test report prints, try printing the original document again. If the issue is resolved, there is no need to continue troubleshooting.
  • If the issue persists, continue with the next solution.
  • If the self-test report does not print, continue with the next solution.

Solution three: Clean the rollers

Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Follow these steps to clean the paper feed rollers.

Step one: Clean the rollers in the rear access area

  1. Gather the following materials:
    • A clean, lint-free cloth, or any cloth that will not come apart or leave fibers
    • Distilled, filtered, or bottled water (tap water might damage the printer)
    • A clean, lint-free cotton swab
  2. Press the Power button () to turn off the printer.
  3. Disconnect the power cord from the rear of the printer.
  4. Press in the buttons on the sides of the two-sided printing accessory (duplexer), and then remove the duplexer by pulling it away from the printer.
      Figure : Remove the duplexer
      Photograph of pressing buttons and removing duplexer
    1. Press the buttons on the sides of the duplexer
    2. Pull the duplexer out of printer
  5. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.
  6. Press the cloth against the rollers in the printer, and then rotate them upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.
    Figure : Clean the rollers in the printer
    Photograph of cleaning the rollers in the printer
  7. Look inside the rear access area of the printer to find the pick rollers. The pick rollers are behind the paper feed rollers.
    note:
    You might need to use a flashlight to illuminate the pick rollers.
    Figure : Location of the pick rollers
    Photograph of location of pick rollers when looking at the rear of the printer
    Figure : The pick rollers
    Photograph of the pick rollers inside the printer
  8. Lightly dampen a cotton swab, and then use it to clean the pick rollers.
  9. Allow the rollers to dry for 10 or 15 minutes.

Step two: Check the rollers in the duplexer

  1. Press in the buttons on the latch on the rear of the duplexer, and then lower the cover.
      Figure : Open the duplexer
      Image: Open the duplexer
    1. Latch on the back of the duplexer
    2. Duplexer cover
  2. Check the paper feed rollers in the duplexer to make sure that they are clean, free of paper bits, and rotate freely.
    Figure : Check the rollers in the duplexer
    Photograph of checking the rollers in the duplexer
  3. Clean the surface and the rollers of the duplexer the same way you cleaned the large rollers inside the printer.
  4. Allow the rollers of the duplexer to dry for 10 or 15 minutes.
  5. Gently push the duplexer into the printer until it snaps firmly into place.
  6. Reconnect the power cord to the rear of the printer.
  7. Press the Power button () to turn on the printer.

Step three: Print a self-test report

Printing a self-test report verifies if the hardware functions correctly.
  1. Load U.S. Letter or A4 sized, unused, plain white paper into the input tray.
  2. If the printer is not already on, press the Power button () to turn on the printer.
  3. Press and hold the Cancel button () for three seconds.
  4. Release the Cancel button (). The self-test report prints.
  • If these steps resolved the issue, and the self-test report prints, there is no need to continue troubleshooting.
  • If the issue persists, continue with the next solution.
  • If the self-test report does not print, continue with the next solution.

Solution four: Adjust the paper settings in the print driver

The printer might not pick up paper if the paper size and type in the paper tray do not match the size and type settings in the print driver. Follow these steps in the order presented to make sure that the print driver paper settings match the paper in the tray.
  1. Return to the document you were trying to print when the issue occurred.
  2. Click File, and then click Print. The Print window opens.
    Figure : Click File, and then click Print
    Image: Click File, and then click  Print
  3. Click the button that opens the Properties dialog box. Depending on the software program, the button might be Properties, Options, Printer Setup, Printer, or Preferences.
  4. Click the Features tab.
  5. From the Paper type drop-down list, select the paper type that matches the paper in the printer.
  6. From the Size drop-down list, select the paper size that matches the paper in the printer.
    For example, if you have 101.6 x 152.4 mm (4 x 6 inch) photo paper loaded in the paper tray, select 4x6in. or 4x6in. (tab).
    If the required paper size is not in the drop-down list, follow these steps to create a custom paper size.
    1. Select Custom from the Size drop-down list or the Custom tab.
    2. In the Name dialog box, type a name for the new custom size.
    3. In the Width and Length boxes, type the dimensions.
    4. Select the unit of measurement, and then click Save.
    5. Click OK to close the Custom Paper Size dialog box, and then click OK again to close the Properties dialog box.
      note:
      You must exit the Properties dialog box to apply your changes.
    6. Open the Properties dialog box again, and then select the new custom size from the Size drop-down list.
  7. Click OK, and then click OK again to print the document.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution five: Service the printer

If the printer printed a self-test report with plain white paper, the printer is functional and does not need to be replaced. Other issues, such as connectivity, print driver settings, special paper, photo paper facing shiny side up, or slick or damaged paper might cause the problem. Review the following sections to learn about the common causes and how to prevent the issue.
Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.
Important: Only service the printer if you have already tried all the previous solutions and the printer does not print a self-test report on plain white paper.

Prevent paper feed issues

Follow these guidelines to help prevent paper feed issues:
  • Load at least 10 sheets of paper into the tray, but do not overload the tray.
  • Load paper correctly, and then push the paper all the way into the tray.
  • Use only one type of paper at a time in the tray.
  • Store paper in a cool, dry place.
  • Use only clean unused paper in the tray.
  • Reload paper that has been in the photo tray for a time. Avoid printing on paper that is dusty.
  • Wait for the product to complete a job or to display an 'Out of paper' message before reloading paper.

Cause

Any of the following issues can cause this issue:
  • The paper trays are empty or overloaded.
  • The paper is curled.
  • The print side, or shiny side, of the paper is not loaded in the tray face down. For photo paper, always load the rougher side of the paper facing up.
  • The paper is too slick for the product.
  • The paper might not be engaged with the feed rollers.
  • The paper-width guide is pressed against the paper stack too tightly.
  • The paper tray is not completely inserted into the product.
  • The paper settings in the print driver do not match the paper loaded in the paper tray.
  • The rubber paper-feed rollers are dusty.

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