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HP Officejet 4500 (G510) Series and 4500 (K710) Series All-in-One Printers - Printing and Interpreting a Fax Test Report

Introduction
This document describes how to print a Fax Test Report, interpret the results, and resolve any errors. Run this test report after setting up the fax. The fax test checks the following features:
  • Fax hardware
  • Fax connected to active telephone jack
  • Phone cord connected to correct port on fax
  • Using correct type of phone cord with fax
  • Dial tone detection
  • Fax line condition
Step one: Print a Fax Test Report
Follow these steps to print the Fax Test report from the control panel of your product.
  1. Make sure your product is set up for faxing according to your particular home or office configuration. The User Guide for your product contains detailed instructions.
  2. Make sure that you installed the cartridges and loaded clean, plain, white paper in the product.
  3. On the control panel of the product, press the Setup button ().
  4. Press the Right Arrow button () to select Tools, and then press OK.
  5. Press the Right Arrow button () to select Run Fax Test, and then press OK. The product displays the test results on the control panel display and prints the Fax Test Report.
    Figure : Example Fax Test Report
    Example Fax Test Report
    If any items on the test failed, review the report for information about how to fix any issues found. If you need more help, continue to the next step for solutions.
    If all items on the test passed, but the product is still not faxing correctly, check the fax settings listed in the report. A blank or incorrect fax setting can cause faxing problems. The settings listed in the report are typical and might not be ideal for every situation. See the product User Guide to determine which fax settings to use.
Step two: Interpret the results of the Fax Test Report
Review the Fax test Report and note any failed items. Then use the following links to skip directly to the solution that you need. There is no need to perform every solution. Perform only the solutions for the failed items in the Fax Test Report.
Fax Hardware test
If the report indicates that the Fax Hardware test failed, follow these steps to resolve the issue.
  1. Disconnect the telephone cord from the back of the product.
  2. Unplug the power cord from the electrical outlet, and then unplug the power cord from the back of the product.
  3. Wait 60 seconds.
  4. Plug the power cord into the electrical outlet, and then plug the power cord into the back of the product.
      note:
    Do not reconnect the telephone cord.
  5. Press the Power button to turn on the product.
  6. Run the Fax Test Report again.
Fax Connected to Active Telephone Wall Jack test
If the report indicates that the Fax Connected to Active Telephone Wall Jack test failed, follow these steps to resolve the issue.
  1. Make sure you are using the telephone cord packaged with the product.
  2. Disconnect the telephone cord from the back of the product, and then unplug the telephone cord from the wall jack.
  3. If you have plugged in a line splitter or any other device between the product and the wall jack, remove the device.
  4. Plug the product telephone cord into the wall jack, and then connect the product telephone cord to a working single-line telephone.
  5. Pick up the handset and make sure that a dial tone is available. If no dial tone is available, discontinue the steps in this procedure and contact the telephone service provider.
  6. Unplug the product telephone cord from the single-line telephone, and then reconnect the product telephone cord to the back of the product.
  7. Run the Fax Test Report again.
Phone Cord Connected to Correct Port on Fax
If the report indicates that the Phone Cord Connected to Correct Port on Fax test failed, follow these steps to resolve the issue.
  1. Disconnect the product telephone cord from the 2-Ext port on the back of the product.
  2. Reconnect the product telephone cord to the 1-Line port.
  3. Run the Fax Test Report again.
Using Correct Type of Phone Cord with Fax
If the report indicates that the Using Correct Type of Phone Cord with Fax test failed, follow these steps to resolve the issue.
  1. Unplug the product telephone cord from the 1-Line port on the back of the product.
  2. Examine the end of the plug on the product telephone cord to make sure that there are only two wires visible, not four.
    Figure : Phone cord plug: 2-wire and 4-wire
  3. If four wires are visible, replace the telephone cord with another telephone cord that has two wires at its end.
  4. Run the Fax Test Report again.
Dial Tone Detection test
If the report indicates that the Dial Tone Detection test failed, follow these steps to resolve the issue.
Step one: Check the phone line
  1. Gather the following items and information.
    • Obtain the fax number for another fax machine that you can use to make sure the HP product is sending and receiving correctly. This fax can be in the same building, on another phone line, or at another location with someone who can assist.
        note:
      It can also be helpful to call the person who will be receiving the fax. That person can offer information about how the receiving fax behaves when the HP product sends a fax. This information is valuable in determining the nature of the issue.
    • An ordinary single-line telephone.
  2. Disconnect the product telephone cord from the back of the product, and then connect the cord to the single-line telephone.
  3. Pick up the handset, and then listen for a dial tone.
    If there is no dial tone, replace the telephone cord. Make sure to use a cord with a plug that has only two wires visible, not four.
    Figure : Phone cord plug: 2-wire and 4-wire
Step two: Change the product fax settings
  1. Disconnect the phone cord from the single-line phone, and then plug it into the 1-Line port on the back of the product.
  2. On the control panel, press the Setup button ().
  3. Press the Right Arrow () to select Fax Settings, and then press the Right Arrow () to change the menu option settings to the ones listed in the following table.
    Fax Settings menu
    Fax menu option
    Setting
    Answer Options
    Rings to Answer
    1 or 2 (Select at least one more than a phone answering machine, if connected.)
    Distinct Ring
    Distinct Ring
    All Rings
  4. Try to send and receive a fax.
Step three: Send a test fax
Use the front panel of the product to dial the number of the receiving fax. Watch the product control panel display and listen to the sounds the product makes. If the product is working correctly, the following sequence of events occurs.
  1. When the product begins to dial, a dial tone is audible, followed by the sound of the product dialing. A Dialing message displays on the control panel display.
  2. When the receiving fax answers the call, the product and the fax exchange tones. A Connecting message displays on the control panel display. During this phase, the product and the fax compare capabilities, exchange information about how the fax is to be sent, and attempt to establish a reliable transmission speed.
  3. After the two fax machines establish a connection, the product sends the pages of the document being faxed. A Sending page 1 message or a similar message displays on the control panel display.
If the fax transmits successfully, continue to the next step.
If there is no audible dial tone or the receiving fax does not answer the call, try sending the fax to another fax machine. If this second attempt also fails, continue to the next step.
If the receiving fax answers the call and begins beeping, but the Connecting message does not display on the control panel display, the product is not detecting the tones from the receiving fax. Continue to the next step.
Step four: Receive a test fax
Ask the owner of the receiving fax to send a test fax to the product. Watch the control panel display and listen to the sounds the product makes.
If the product receives the test fax correctly, you have resolved the issue.
If the product rings briefly and then stops, another device answered the call.
If the product does not ring or does not answer the call from the other fax, ask the sender send the test fax again. If the second attempt fails, service the product.
If the product answers the call, the message on the control panel display should change from Answering to Connecting. If this does not occur, the product is not detecting the other fax. Service the product.
Fax Line Condition
If the report indicates that the Fax Line Condition test failed, follow these steps to resolve the issue.
  note:
If the product is connected to a Private Branch Exchange (PBX) rather than the public telephone system, the Fax Line Condition test might fail, but the product can still send and receive faxes.
  1. Disconnect any equipment that uses the same telephone line that the product uses (including extension telephones, answering machines, and dial-up computer modems). Other devices that share the fax line can reduce the signal strength.
  2. If a line splitter or any other device is plugged in between the product and the wall jack, remove it. Connect the product directly to the wall jack.
  3. Run the Fax Test Report again.
    If the Fax Line Condition test still fails, contact the telephone service provider to have the fax line checked.

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