hp-support-head-portlet

Actions
Loading...
HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information

    Audio or sound issues? Try our automated HP Audio check!

    Information

    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

    Information
    Create an HP account today!

     Connect with HP support faster, manage all of your devices in one place, view warranty information and more. Learn more​

hp-concentra-wrapper-portlet

Actions
Loading...

HP Photosmart Printers and HP Ink Cartridges - Photo Black Ink Cartridges Renamed Photo Ink Cartridges

Issue

HP 564, 364, 178, and 862 Ink Cartridges that used to be named Photo Black ink cartridges are now named Photo ink cartridges. The new Photo cartridges are the same as the old Photo Black cartridges. Only the name has changed.
The name change is intended to reduce confusion with Black ink cartridges. Black and Photo cartridges are not interchangeable, and some printers that use Black cartridges do not use Photo cartridges. Here’s how to tell the difference.
Some HP printers use five HP 564, 364, 178 or 862 Ink Cartridges: Black, Cyan, Magenta, Yellow, and Photo.
Other HP printers use only four 564, 364, 178 or 862 Ink Cartridges: Black, Cyan, Magenta, and Yellow.
It is easy to tell whether or not a printer requires a Photo cartridge:
  • If it has slots for four cartridges, it does not use a Photo cartridge
  • If it has slots for five cartridges, it does use a Photo cartridge
It is also easy to tell the difference between Black and Photo cartridges at the store:
Figure : Photo ink cartridge with camera logo
Image: Photo ink cartridge with camera logo
Figure : Black ink cartridge
Image: Black ink cartridge
Black and Photo cartridges also have different label icons:
Figure : Photo ink cartridge
Image: Photo ink cartridge
Figure : Black ink cartridge
Image: Black ink cartridge

Solution

Do not buy Photo cartridges for printers that do not use them.
note:
Black and Photo cartridges are not interchangeable. Photo cartridges cannot be substituted for Black cartridges.
Do not expect Photo cartridge test patterns on diagnostic pages to be pure black - the ink is actually gray.
Purchase replacement cartridges and other supplies from the HP Store or local retailers.

hp-feedback-input-portlet

Actions
Loading...

hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag United Kingdom

hp-detect-load-my-device-portlet

Actions
Loading...