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Blinking Lights on the HP Officejet Pro 8000 (A809n) Printer

Issue

When you try to set up the product with a wired or wireless network connection to a router, the lights on the front of the product flash or blink and the product stops responding. The product might also shut down.
This error occurs most frequently when the product is set up with a 2Wire brand router that uses AT&T brand Internet service.

Before you begin: Test for the issue

Before continuing to the solution, perform the following test to make sure the solution in this document matches your issue.
  1. Disconnect the power cord from the back of the product.
  2. Remove the phone or Internet cable from the back of the wireless router. Do not reconnect this cable until instructed to do so.
  3. Reconnect the power cord to the back of the product. If the product does not turn on automatically, press the Power button () to turn the product on.
  4. Press and hold the Power button (), and then press the Resume button () four times. A report prints.
  5. Check the report for a Bxxxxxxx error.
    Some examples of the error code text include the following:
    • B057ce50
    • B0676EDC
    • B8676EFC
If your report shows a Bxxxxxxx error, try the following solution to resolve the issue. If you complete the solutions and are still experiencing a problem, try the workaround at the end of this document

Solution

Use the method for your type of network connection: wireless, or wired.

Method one: Resolve the error on a product that uses a wireless connection

Follow these steps if you use a wireless connection for your product.

Step one: Print a network configuration page

Video of printing a test page

The following video demonstrates how to print a printer status report.
note:
This video shows the HP Officejet Pro 8000 Printer series (A809), but the steps are the same for your printer.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.
  1. Disconnect the power cord from the back of the product.
  2. Remove the phone or Internet cable from the back of the wireless router. Do not reconnect this cable until instructed to do so.
  3. Reconnect the power cord to the back of the product. If the product does not turn on automatically, press the Power button () to turn the product on.
  4. Make sure that the blue Wireless light is on. If the Wireless light is not on, press the Wireless button () on the front panel of the product to turn wireless on. The product connects to the default wireless network.
  5. When the product is in the ready state, press and hold the Cancel button () for several seconds. The network configuration page prints.

Step two: Set the product IP information in the Embedded Web Server (EWS)

  1. On the network configuration page that you printed in the previous step, look in the General Information section. Make a note of the following information:
    • IP Address
    • Subnet Mask
    • Default Gateway
    note:
    Each of these addresses is in the IP address format. For example, 192.168.1.100 is an IP address. Make sure that you note the numbers and the dots exactly as they appear on the network configuration page.
  2. Open a Web browser, such as Microsoft Internet Explorer or Mozilla Firefox, on your computer.
  3. Type the product IP address in the address bar of the Web browser, and then press Enter. The Embedded Web Server (EWS) page for the product opens.
  4. On the EWS page, click the Networking tab.
  5. In the left pane of the Networking screen, select Wireless (802.11), and then select the IPv4 Configuration tab in the right pane.
  6. Select Manual IP.
  7. In the IP Address text box, type an IP address that is within the range of 192.168.1.10 to 192.168.1.60. For example, the IP address 192.168.1.25 is correct, but 192.168.1.61 is incorrect.
  8. In the Subnet Mask text box, type the Subnet Mask address that you located on the network configuration page.
  9. In the Default Gateway text box, type the Default Gateway address that you located on the network configuration page.
  10. Click Apply to save these settings.
    note:
    After the new IP address is set in the EWS, the computer loses the connection with the product, and the EWS page becomes unresponsive. This is expected behavior. Wait 10 seconds, and then continue with the next step.
  11. Close the Web browser.

Step three: Restart communication and complete the installation

  1. Press and hold the Cancel button () for several seconds. The network configuration page prints.
  2. Make sure that the product connects to the network and that the IP address matches the IP address that you typed in the previous step.
  3. Reconnect the phone or Internet cable to the back of the router.
  4. Continue the product installation. If the software has already been installed, insert the software CD into the computer CD drive, and then select Add A Device from the menu that opens on the computer.
  • If the installation is successful and the lights on the front of the product do not blink, you do not need to continue troubleshooting.
  • If the installation is not successful and the lights on the front of the product continue to blink, continue to the steps in the Workaround section in this document.

Method two: Resolve the error on a product that uses a wired (Ethernet) connection

Follow these steps if you have a wired, also called Ethernet, connection for your product.

Step one: Print a network configuration page

Video of printing a test page

The following video demonstrates how to print a printer status report.
note:
This video shows the HP Officejet Pro 8000 Printer series (A809), but the steps are the same for your printer.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.
  1. Disconnect the power cord from the back of the product.
  2. Remove the phone or Internet cable from the back of the wireless router. Do not reconnect this cable until instructed to do so.
  3. Reconnect the power cord to the back of the product. If the product does not turn on automatically, press the On button () to turn the product on.
  4. When the product is in the ready state, press and hold the Cancel button for several seconds. The network configuration page prints.
  5. On the network configuration page, check the Network Connection Status line. If the status entry reads Ready, skip to the next step in this document. If the status entry reads anything else, continue with the next step.
  6. Make sure that the network cable, or LAN cable, connects to the computer and to the product.
  7. When the product connects to the network, press and hold the Cancel button () for several seconds. The network configuration page prints.

Step two: Set the product IP information in the Embedded Web Server (EWS)

  1. Make sure that the computer connects to the same router that the product connects to.
  2. On the network configuration page that you printed in 'Step one: Print a network configuration page,' look in the General Information section. Make a note of the following information.
    • IP Address
    • Subnet Mask
    • Default Gateway
    note:
    Each of these addresses is in the IP address format. For example, 192.168.1.100 is an IP address. Make sure that you note the numbers and the dots exactly as they appear on the network configuration page.
  3. Open a Web browser, such as Microsoft Internet Explorer or Mozilla Firefox, on your computer.
  4. Type the product IP address in the address bar of the Web browser, and then press Enter. The Embedded Web Server (EWS) page for the product opens.
  5. On the EWS page, click the Networking tab.
  6. In the left pane of the Networking screen, select Wired (802.3), and then select the IPv4 Configuration tab in the right pane.
  7. Select Manual IP.
  8. In the IP Address text box, type an IP address that is within the range of 192.168.1.10 to 192.168.1.60. For example, the IP address 192.168.1.25 is correct, but 192.168.1.61 is incorrect.
  9. In the Subnet Mask text box, type the Subnet Mask address that you located on the network configuration page.
  10. In the Default Gateway text box, type the Default Gateway address that you located on the network configuration page.
  11. Click Apply to save these settings.
    note:
    After the new IP address is set in the EWS, the computer loses the connection with the product, and the EWS page becomes unresponsive. This is expected behavior. Wait 10 seconds, and then continue with the next step.
  12. Close the Web browser.

Step three: Restart communication and complete the installation

  1. Press and hold the Cancel button for several seconds. The network configuration page prints.
  2. Make sure that the product connects to the network and that the IP address matches the IP address that you typed in 'Step two: Set the product IP information in the Embedded Web Server (EWS).'
  3. Connect the phone or Internet cable to the back of the router.
  4. Continue the product installation. If the software has already been installed, insert the software CD into the computer CD drive, and then select Add A Device from the menu that opens on the computer.
  • If the installation is successful and the lights on the front of the product do not blink, you do not need to continue troubleshooting.
  • If the installation is not successful and the lights on the front of the product continue to blink, continue to the steps in the Workaround section in this document.

Workaround

To work around this issue, install the HP product with a USB connection instead of a network connection.
note:
This issue cannot be resolved by exchanging the product.

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