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HP Customer Support - Knowledge Base

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  • Information
    Fix HP Printer issue on macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

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    Audio or sound issues? Try our automated HP Audio check!

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    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

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    Create an HP account today!

     Connect with HP support faster, manage all of your devices in one place, view warranty information and more. Learn more​

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HP Notebook PCs - Green Screen and Other Video Playback Issues (Windows 8, 7)

This document pertains to HP and Compaq notebook computers with Windows 8 or 7.
This document details troubleshooting steps to fix video playback issues on your notebook, including the following symptoms:
  • Screen turns green during video playback.
  • Cannot stream videos online.
  • System locks up repeatedly when playing 3D games.
  • Small dots of color are spattered across the display.
  • Cannot play certain 3D games.
If the graphics problem occurs before Windows opens, the computer might need to be serviced. Contact HP using the Contact Support tab at the top of this screen.
If graphics display properly until after Windows opens, the problem can probably be resolved using the steps in this document.

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Country/Region: Flag United Kingdom

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