The Installed Personalities and Options section of the printer configuration page includes information such as the EIO slot installed, drive status, serial number, model name, and drive capacity. There are typically three states for the drive:
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Empty — No hard disk is installed.
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Enabled — A hard disk is installed. See the Security section for more information about the encryption status, such as whether the disk is locked to this printer/MFP and operating normally.
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Disabled — A hard disk is installed, but it is not operational. See the Security section for more information.
In the Security section of the configuration page, use the Hard Drive Encryption Status for troubleshooting. Use the following table to verify whether your HP Secure Hard Disk is functioning properly. For additional troubleshooting information, use the HP embedded Web server.
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Hard Disk Encryption Status
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Message
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Recommended Action
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Not applicable
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Normal status when no hard disk is installed.
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Install an HP Secure Hard Disk.
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Not supported
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Normal status for a standard (non-encrypted) hard disk.
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Install an HP Secure Hard Disk.
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ENABLED
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Normal status when an HP Secure Hard Disk is installed.
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None.
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DISABLED
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Disk is capable of encryption. However, encryption is disabled.
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Enable encryption using the HP embedded Web server or HP Web Jetadmin.
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DISABLED: Expected Drive Missing
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Incorrect hard disk installed. The printer/MFP was expecting an HP Secure Hard Disk that was previously locked to this printer/MFP.
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Install the correct hard disk for this printer/MFP. Or, to permanently erase the contents of the HP Secure Hard Disk and reboot the printer/MFP, select Reinitialize Hard Drive.
If the hard disk is Not Functional, turn the printer/MFP off and check all power and interface cables. Then, restart the printer/MFP. If the error continues, contact HP Support.
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DISABLED: Encrypted by Another Device
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Incorrect hard disk installed. The installed HP Secure Hard Disk was locked to a different printer/MFP.
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Install the correct hard disk for this printer/MFP. Or, to permanently erase the contents of the HP Secure Hard Disk and reboot the printer/MFP, select Reinitialize Hard Drive.
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DISABLED: Unsupported Drive Installed
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Incorrect hard disk installed. Only HP Secure Hard Disks are supported in this printer/MFP.
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Install the correct HP Secure Hard Disk for this printer/MFP.
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Disk Not Functional
(Internal or EIO)
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Hard disk is not functional.
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Turn the printer/MFP off and check all power and interface cables. Then, restart the printer/MFP. If the error continues, contact HP Support.
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note:
See your printer/MFP documentation for instructions about viewing or printing configuration pages. For a description of configuration page messages other than those related to the HP Secure Hard Disk, see the setup or use guides provided with your printer/MFP model.
