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HP LaserJet M2727nf MFP - Blank Page When Performing a Copy Operation

Issue:
When using the Copy feature on the HP LaserJet M2727 MFP, using the Automatic Document Feeder, or the flatbed scanner, the device outputs a blank page.
Solution
OBSERVATIONS:
  • This is a brand new MFP.
  • The firmware datecode is 20070802. This version of the firmware is a minimal version, and the follow-up firmware includes the fix.
  • The printing is good.
TROUBLESHOOTING:
  1. Verify whether or not the issue persists when using both the Automatic Document Feeder (ADF) and the Flatbed.
  2. Verify whether on not there are printing issues.
  3. Verify whether or not the scanner bulb glows and moves when trying to Copy/Scan.
If all is fine, except for when using the Automatic Document Feeder and the Flatbed to Copy, then obtain the firmware datecode of the printer from the Configuration Page.
The Configuration Pages can be printed by completing the following steps:
  1. On the product control panel, press Setup.
  2. Use the arrow buttons to select Reports, and then press OK.
  3. Use the arrow buttons to select Config Report, and then press OK.
note:
The Configuration Page shows the current settings and product properties including the Firmware datecode.
SOLUTION:
To resolve this issue, perform the following steps:
  1. Upgrade the firmware to the latest available version from the HP website.
    You may use the following link to access the firmware:
    note:
    Scroll down the page to access the latest firmware link from the "Firmware" section.
  2. Upgrade the HP LaserJet M2727 MFP using the instructions from the “Installation Instructions” tab in the firmware download link.
    note:
    If the upgrade does not reflect on the Configuration Page or if the upgrade fails, please check the connectivity, and then power the MFP off and then back on again, and then try the upgrade once more.
  3. Once the upgrade is successful and is reflecting on the Configuration Page, test the MFP for Copy operation from both the Automatic Document Feeder and the Flatbed.
The version of the firmware on the MFP is a minimal version, and the follow-up firmware from the HP website includes the fix.

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