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Welcome to HP Customer Support

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HP Color LaserJet CM6030 and CM6040 MFP Series - Manage supplies

Use genuine HP print cartridges for the best printing results.
Print-cartridge storage
Do not remove the print cartridge from its package until you are ready to use it.
  caution:
To prevent damage to the print cartridge, do not expose it to light for more than a few minutes.
HP policy on non-HP print cartridges
Hewlett-Packard Company cannot recommend the use of non-HP print cartridges, either new or remanufactured.
  caution:
Any damage caused by a non-HP print cartridge is not covered under the HP warranty and service agreements.
To install a new HP print cartridge, see Change print cartridges. To recycle the used cartridge, follow the instructions included with the new cartridge.
HP fraud hotline and Web site
Call the HP fraud hotline (1-877-219-3183, toll-free in North America) or go to www.hp.com/go/anticounterfeit when you install an HP print cartridge and the control-panel message says the cartridge is non-HP. HP will help determine if the cartridge is genuine and take steps to resolve the problem.
Your print cartridge might not be a genuine HP print cartridge if you notice the following:
  • You are experiencing a high number of problems with the print cartridge.
  • The cartridge does not look like it usually does (for example, the orange pull tab is missing, or the packaging differs from HP packaging).

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Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


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