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HP DeskJet 6520, 6620, 6840, 6940, and 6980 Printers - 'Top Cover Open' Message Displays on the Computer

Issue

If top cover of the printer is open or the door hinge on the right hand side is broken, the following error message appears on the computer when trying to print:
Top Cover Open. The device cannot print because the top cover is open. Close the top cover and press continue, or cancel the printing.
Figure : Error message: Top Cover Open

Solution

Follow the steps below until the issue is resolved.

Solution one

Close the door properly as shown in the figure below. Click Continue to print the document.
Figure : Top cover closed
If this does not resolve the issue, continue to the next solution.

Solution two

Open the side access door on the right hand side of the printer as shown in the figure below. Pull the door from the bottom and then lift the door up.
Figure : Open side access door
Check if the door hinge is broken or if the sensor is stuck. The sensor is shown in the figure below. If the door is closed the sensor should go up.
Figure : Location of sensor
note:
If the door hinge or sensor is broken, service your product.
The side door is closed by first putting the top latches (A) on the top of printer and then pushing the side door inside so that latches (B) go inside and get locked as shown below.
Figure : Printer side view
Figure : Printer side door
Click Continue to print the document. If this does not resolve the issue, continue to the next solution.

Solution three

Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

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Country/Region: Flag United Kingdom

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