Issue
|
Cause
|
Solution
|
All users are unable to store jobs in the network folder.
|
A firewall might be interfering.
|
If IPsec is enabled, it could be interfering with digital-send features. Try disabling IPsec. See Networking and I/O menu.
|
The server might be turned off.
|
Verify that the server is turned on.
|
|
A particular user is unable to store jobs in the network folder.
|
The folder might have restrictions on who can write to it.
|
If write-access is controlled for the folder, you must sign in again to save a file to that folder.
|
If you are trying to send the job to a folder that is not one of the Quick Access folders, the path to the folder might not be correct.
|
Verify that you have typed the correct network path.
|
|
If you specified a folder by editing the path to a Quick Access Folder, you might not have permission for the new folder.
|
Make sure you have permission to store jobs in this folder.
|
|
The user might not be authenticated to the network server.
|
Verify that the user has the required credentials to access the server where the network folder resides.
|
|
The user might have specified a file type that is not supported.
|
Try saving the file with a different file-type extension.
|
|
No notification was received, although the option to receive a notification was selected.
|
The default e-mail address for notifications might not be set, or it might be incorrect.
|
Sign in to the device, and verify that the e-mail address for the notification option is correct.
|
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