HP Deskjet, Photosmart, and PSC All-in-Ones - 'Out of Paper' Error Message and the Printer Does Not Pick Up or Feed Paper

1. Without turning the product off, remove the power cord from the back of the product.
2. Wait 30 seconds and then plug the power cord into the back of the product.
3. If the product is not already on, use the On button to turn it on.

1. Open a document in the program being used to print.
2. Click File, click Print, and then click Properties. The product Properties dialog box appears.
3. Click the Paper/Quality tab.
4. Choose the appropriate paper size from the Size is drop-down menu.
5. Choose the appropriate paper type from the Type is drop-down menu.
6. Click OK and then click OK again to print the document..
7. If the issue is not resolved, continue with the next section.

note:

If the issue is resolved and it is necessary to print on another type of paper, load the new paper type into the product and then repeat steps 2 through 7 for the new paper.

These changes do not change the default print settings. The print settings return to the default the next time the program is opened.

note:

This cleaning kit only works with the following product series:

Deskjet 5440 series	Photosmart 7800 series
Deskjet 5940 series	Photosmart 8000 series
Photosmart 3100 series	Photosmart 8200 series
Photosmart 3100 series	PSC 1510 series
Photosmart 3200 series	PSC 1600 series
Photosmart 3300 series	PSC 2350 series

If your product is not listed, skip to Step five: Clean the rollers.

• If the third and fourth digits of the serial number are 56, 57, 58, 59, 5A, 5B, 5C, or 61, then use one of the Contact HP links on this page to contact a support representative. If the product is still under warranty, the support representative will send a free HP Paper Feed Cleaning Kit (part number c9000-67901).
  If the product is no longer under warranty, this kit can be purchased from HP online. Click here to order a replacement part from HP.
  Figure : Serial number with third and fourth digit circled

  
• If the third and fourth digits of the serial number are not listed, the special cleaning kit is not necessary. Continue with the next step.

note:

The HP Paper Feed Cleaning Kit requires the product to be connected to a computer running Windows 2000 or XP with a USB connection. If the product is not already connected with a USB cable, connect it before using the HP Paper Feed Cleaning Kit.

1. Turn off the product and unplug the power cord.
2. Open the access door to gain access to the rollers. Depending on the model, this is usually the rear access door. See the product user guide for information about locating the rollers.
3. Clean the rubber rollers with a lint-free cloth, lightly moistened with water.

   note:

   Distilled, filtered, or bottled water is recommended for cleaning the rollers. Tap water might contain contaminants that can damage the rollers.

4. Make sure that any paper rollers that rest on the input tray, which are located behind the back rollers, are cleaned. A clean cotton swab, lightly moistened with water, might be necessary to reach these rollers.
5. Close the access door and plug in the power cord.
6. Try printing again. If the issue is not resolved, continue to the next step.