hp-support-head-portlet

Actions
Loading...
HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information
    Fix HP Printer issue on macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information

    Audio or sound issues? Try our automated HP Audio check!

    Information

    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

    Information
    Create an HP account today!

     Connect with HP support faster, manage all of your devices in one place, view warranty information and more. Learn more​

hp-concentra-wrapper-portlet

Actions
Loading...

HP PCs - How to Reset Your Computer to Factory Settings (Windows 10, 8, 7)

This document is for HP and Compaq computers with Windows 10, 8, and 7.
Resetting your computer to factory settings might be necessary if the operating system is damaged, the hard drive is corrupted, the computer is infected by a virus, or you are transferring ownership of the computer. HP System Recovery removes all hard drive data and reinstalls the original operating system. This document provides information to help you perform a system recovery, returning your computer to factory settings.
note:
The HP Recovery Manager program is part of the original hard drive image on HP computers released prior to 2018. It can be used to recover the operating system from files stored in a partition on the hard drive without needing recovery media. It can also be used to create a personalized recovery disc or USB drive for a specific computer. If your Windows 10 computer does not have Recovery Manager, go to Resetting Your Computer (Windows 10) for more information.

Prepare for system recovery

Before performing a system recovery, review the topics below that might prevent the need to run a recovery or help to ensure a successful recovery.

Perform a system recovery

Review the topics below to identify the correct recovery tool for your computer, and find step-by-step instructions for performing a recovery or reset.

Complete a system recovery

After performing a system recovery, HP recommends installing updates through Windows Update. For more information, see HP PCs - Updating Drivers and Software with Windows Update (Windows 10, 8, 7).

hp-feedback-input-portlet

Actions
Loading...

hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag United Kingdom

hp-detect-load-my-device-portlet

Actions
Loading...