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Assistance clientèle HP - Base de connaissances

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  • Information
    Extension du programme de rappel de sécurité des batteries HP

    Voir les détails

    Information

    Résoudre les problèmes avec le  spooler d'impression après une mise à jour de Windows 10. Cliquez ici

    Information
    Résoudre les problèmes de mises à jour de Windows 10

    Résoudre les problèmes de mise à jour de Windows 10 sur une imprimante ou un PC HP – cliquez ici

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HP Desktop PCs - Performing a Hard Reset

Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:
  1. If Windows is open, click Start and then Shutdown.
    If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.
  2. With the power off, disconnect the power cord from the back of the computer.
  3. With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.
  4. Reconnect the power cord and turn on the power.

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Pays/région : Flag France

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