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Assistance clientèle HP - Base de connaissances

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  • Information
    Nous mettrons notre site Web à niveau.

    Si vous rencontrez des problèmes, réessayez plus tard. 

    Information
    Microsoft Le support de Windows 7 a pris fin le 14 jan 2020

    - HP vous recommande de commencer le processus de mise à niveau vers Windows 10 si votre PC a été testé par HP. Cliquez ici pour plus d’infos.  


    - Si votre PC n’est pas compatible pour la mise à niveau vers Windows 10, nous pouvons vous aider à trouver le PC parfait. Consultez nos offres hebdomadaires! 

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HP Printers - Using a Wireless Network Test Report

This document is for all HP wireless printers.
Print a Wireless Network Test Report to test your printer's wireless network connection.

Step 1: Print a Wireless Network Test Report

Use the printer control panel to print a Wireless Network Test, and then continue to the next step.
  • HP printers with a control panel menu: Open the Wireless menu, touch the Setup icon , touch Print Reports, and then touch Wireless Test Report.
  • HP inkjet printers without a control panel menu: Depending on your printer, either press the Wireless button and Information button at the same time, or press the Wireless button and Start Copy Black button at the same time.
  • HP LaserJet printers: Press and hold the Wireless button for 10 seconds or until the Ready light blinks, or go to the Wireless menu, and then navigate to the Wireless Network Test.
  • HP Laser NS and Neverstop Laser printers: Press and hold the Resume and Wireless buttons for 3 seconds.
  • HP Tango printers: Touch and hold the Information button until all control panel buttons light up, and then touch the Information and Resume buttons at the same time.

Step 2: Review the test results

Review each test in the Diagnostics Summary or Diagnostics Results section for results such as FAIL, Low, or Poor. Some failed tests might cause other tests not to run.

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Pays/région : Flag France

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