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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Identifiant du document: c06183549

Version: 1

Ordinateurs portables HP OMEN 15 - La touche " W " peut ne pas fonctionner ou ne fonctionner que par intermittence lors de l'exécution des jeux

REMARQUE :: les informations contenues dans ce document, y compris les versions des produits et logiciels, sont celles en vigueur à la date de parution.Ce document est sujet à modification sans préavis.

Date de publication : 09-Nov-2018

Dernière mise à jour : 15-Nov-2018

DESCRIPTION
La touche "  W " du clavier peut ne pas fonctionner ou ne fonctionner que par intermittence. Ce problème survient lors de l'exécution des jeux.

PORTÉE
Les informations contenues dans ce document s’appliquent aux modèles suivants :
Ordinateurs :
  • Ordinateur portable série CTO OMEN by HP 15-dc0000
  • Ordinateur portable OMEN by HP 15-dc0000xx
  • Ordinateur portable OMEN by HP 15-dc0000xxx
Systèmes d’exploitation :
  • Microsoft Windows 10 RS4 (version 1803)
RÉSOLUTION
Pour résoudre ce problème, téléchargez et installez le SoftPaq suivant pour mettre à jour le micrologiciel :
Description du SoftPaq
Notes de publication
Télécharger le SoftPaq
Pack de micrologiciel HP (processeurs Intel)
Version : F.06
Révision : A

Hardware platforms affected : OMEN by HP - 15-dc0000 CTO, OMEN by HP - 15-dc0000nb, OMEN by HP - 15-dc0000nd, OMEN by HP - 15-dc0000nf, OMEN by HP - 15-dc0000nh, OMEN by HP - 15-dc0000nia, OMEN by HP - 15-dc0000nj, OMEN by HP - 15-dc0000nk, OMEN by HP - 15-dc0000no, OMEN by HP - 15-dc0000ns, OMEN by HP - 15-dc0000nw, OMEN by HP - 15-dc0000nx, OMEN by HP - 15-dc0000tx, OMEN by HP - 15-dc0000ur, OMEN by HP - 15-dc0001la, OMEN by HP - 15-dc0001na, OMEN by HP - 15-dc0001nb, OMEN by HP - 15-dc0001nf, OMEN by HP - 15-dc0001ng, OMEN by HP - 15-dc0001nh, OMEN by HP - 15-dc0001nk, OMEN by HP - 15-dc0001nl, OMEN by HP - 15-dc0001no, OMEN by HP - 15-dc0001nt, OMEN by HP - 15-dc0001nx, OMEN by HP - 15-dc0001tx, OMEN by HP - 15-dc0001ur, OMEN by HP - 15-dc0002la, OMEN by HP - 15-dc0002nc, OMEN by HP - 15-dc0002nf, OMEN by HP - 15-dc0002ng, OMEN by HP - 15-dc0002nj, OMEN by HP - 15-dc0002nk, OMEN by HP - 15-dc0002nl, OMEN by HP - 15-dc0002nq, OMEN by HP - 15-dc0002ns, OMEN by HP - 15-dc0002nt, OMEN by HP - 15-dc0002tx, OMEN by HP - 15-dc0002ur, OMEN by HP - 15-dc0003la, OMEN by HP - 15-dc0003na, OMEN by HP - 15-dc0003nc, OMEN by HP - 15-dc0003nd, OMEN by HP - 15-dc0003nf, OMEN by HP - 15-dc0003ng, OMEN by HP - 15-dc0003nk, OMEN by HP - 15-dc0003no, OMEN by HP - 15-dc0003np, OMEN by HP - 15-dc0003nt, OMEN by HP - 15-dc0003nx, OMEN by HP - 15-dc0003tx, OMEN by HP - 15-dc0003ur, OMEN by HP - 15-dc0004la, OMEN by HP - 15-dc0004nf, OMEN by HP - 15-dc0004ng, OMEN by HP - 15-dc0004nj, OMEN by HP - 15-dc0004nk, OMEN by HP - 15-dc0004np, OMEN by HP - 15-dc0004nq, OMEN by HP - 15-dc0004ns, OMEN by HP - 15-dc0004nt, OMEN by HP - 15-dc0004tx, OMEN by HP - 15-dc0004ur, OMEN by HP - 15-dc0005la, OMEN by HP - 15-dc0005ne, OMEN by HP - 15-dc0005ng, OMEN by HP - 15-dc0005nk, OMEN by HP - 15-dc0005nm, OMEN by HP - 15-dc0005no, OMEN by HP - 15-dc0005ns, OMEN by HP - 15-dc0005nt, OMEN by HP - 15-dc0005nv, OMEN by HP - 15-dc0005nw, OMEN by HP - 15-dc0005tx, OMEN by HP - 15-dc0005ur, OMEN by HP - 15-dc0006la, OMEN by HP - 15-dc0006ng, OMEN by HP - 15-dc0006nia, OMEN by HP - 15-dc0006nk, OMEN by HP - 15-dc0006nm, OMEN by HP - 15-dc0006no, OMEN by HP - 15-dc0006np, OMEN by HP - 15-dc0006nq, OMEN by HP - 15-dc0006nt, OMEN by HP - 15-dc0006nv, OMEN by HP - 15-dc0006nw, OMEN by HP - 15-dc0006tx, OMEN by HP - 15-dc0006ur, OMEN by HP - 15-dc0007la, OMEN by HP - 15-dc0007nf, OMEN by HP - 15-dc0007nk, OMEN by HP - 15-dc0007nl, OMEN by HP - 15-dc0007nm, OMEN by HP - 15-dc0007no, OMEN by HP - 15-dc0007ns, OMEN by HP - 15-dc0007nt, OMEN by HP - 15-dc0007nw, OMEN by HP - 15-dc0007tx, OMEN by HP - 15-dc0007ur, OMEN by HP - 15-dc0008la, OMEN by HP - 15-dc0008ne, OMEN by HP - 15-dc0008ng, OMEN by HP - 15-dc0008nm, OMEN by HP - 15-dc0008no, OMEN by HP - 15-dc0008nq, OMEN by HP - 15-dc0008nt, OMEN by HP - 15-dc0008nw, OMEN by HP - 15-dc0008tx, OMEN by HP - 15-dc0008ur, OMEN by HP - 15-dc0009nc, OMEN by HP - 15-dc0009nf, OMEN by HP - 15-dc0009nk, OMEN by HP - 15-dc0009nm, OMEN by HP - 15-dc0009no, OMEN by HP - 15-dc0009nq, OMEN by HP - 15-dc0009ns, OMEN by HP - 15-dc0009nt, OMEN by HP - 15-dc0009nw, OMEN by HP - 15-dc0009tx, OMEN by HP - 15-dc0009ur, OMEN by HP - 15-dc0010ca, OMEN by HP - 15-dc0010nb, OMEN by HP - 15-dc0010nf, OMEN by HP - 15-dc0010ng, OMEN by HP - 15-dc0010nm, OMEN by HP - 15-dc0010no, OMEN by HP - 15-dc0010nq, OMEN by HP - 15-dc0010nr, OMEN by HP - 15-dc0010ns, OMEN by HP - 15-dc0010nt, OMEN by HP - 15-dc0010nw, OMEN by HP - 15-dc0010tx, OMEN by HP - 15-dc0010ur, OMEN by HP - 15-dc0011nf, OMEN by HP - 15-dc0011nm, OMEN by HP - 15-dc0011no, OMEN by HP - 15-dc0011nq, OMEN by HP - 15-dc0011nv, OMEN by HP - 15-dc0011nw, OMEN by HP - 15-dc0011tx, OMEN by HP - 15-dc0011ur, OMEN by HP - 15-dc0012nm, OMEN by HP - 15-dc0012no, OMEN by HP - 15-dc0012np, OMEN by HP - 15-dc0012ns, OMEN by HP - 15-dc0012nv, OMEN by HP - 15-dc0012nw, OMEN by HP - 15-dc0012tx, OMEN by HP - 15-dc0012ur, OMEN by HP - 15-dc0013nf, OMEN by HP - 15-dc0013nm, OMEN by HP - 15-dc0013no, OMEN by HP - 15-dc0013np, OMEN by HP - 15-dc0013nq, OMEN by HP - 15-dc0013ns, OMEN by HP - 15-dc0013nw, OMEN by HP - 15-dc0013tx, OMEN by HP - 15-dc0013ur, OMEN by HP - 15-dc0014nc, OMEN by HP - 15-dc0014nf, OMEN by HP - 15-dc0014nl, OMEN by HP - 15-dc0014nm, OMEN by HP - 15-dc0014no, OMEN by HP - 15-dc0014np, OMEN by HP - 15-dc0014nq, OMEN by HP - 15-dc0014ns, OMEN by HP - 15-dc0014nv, OMEN by HP - 15-dc0014nw, OMEN by HP - 15-dc0014tx, OMEN by HP - 15-dc0014ur, OMEN by HP - 15-dc0015nc, OMEN by HP - 15-dc0015nf, OMEN by HP - 15-dc0015ng, OMEN by HP - 15-dc0015nm, OMEN by HP - 15-dc0015no, OMEN by HP - 15-dc0015np, OMEN by HP - 15-dc0015nq, OMEN by HP - 15-dc0015ns, OMEN by HP - 15-dc0015nv, OMEN by HP - 15-dc0015nw, OMEN by HP - 15-dc0015tx, OMEN by HP - 15-dc0015ur, OMEN by HP - 15-dc0016nc, OMEN by HP - 15-dc0016nf, OMEN by HP - 15-dc0016nm, OMEN by HP - 15-dc0016np, OMEN by HP - 15-dc0016ns, OMEN by HP - 15-dc0016nw, OMEN by HP - 15-dc0016tx, OMEN by HP - 15-dc0016ur, OMEN by HP - 15-dc0017nm, OMEN by HP - 15-dc0017np, OMEN by HP - 15-dc0017ns, OMEN by HP - 15-dc0017nw, OMEN by HP - 15-dc0017tx, OMEN by HP - 15-dc0017ur, OMEN by HP - 15-dc0018nc, OMEN by HP - 15-dc0018nf, OMEN by HP - 15-dc0018nm, OMEN by HP - 15-dc0018np, OMEN by HP - 15-dc0018nq, OMEN by HP - 15-dc0018ns, OMEN by HP - 15-dc0018tx, OMEN by HP - 15-dc0018ur, OMEN by HP - 15-dc0019nf, OMEN by HP - 15-dc0019nm, OMEN by HP - 15-dc0019np, OMEN by HP - 15-dc0019nq, OMEN by HP - 15-dc0019ns, OMEN by HP - 15-dc0019tx, OMEN by HP - 15-dc0019ur, OMEN by HP - 15-dc0020ca, OMEN by HP - 15-dc0020nf, OMEN by HP - 15-dc0020nm, OMEN by HP - 15-dc0020np, OMEN by HP - 15-dc0020nr, OMEN by HP - 15-dc0020tx, OMEN by HP - 15-dc0020ur, OMEN by HP - 15-dc0021nf, OMEN by HP - 15-dc0021nl, OMEN by HP - 15-dc0021nm, OMEN by HP - 15-dc0021np, OMEN by HP - 15-dc0021tx, OMEN by HP - 15-dc0021ur, OMEN by HP - 15-dc0022na, OMEN by HP - 15-dc0022nf, OMEN by HP - 15-dc0022nl, OMEN by HP - 15-dc0022nm, OMEN by HP - 15-dc0022np, OMEN by HP - 15-dc0022ns, OMEN by HP - 15-dc0022nv, OMEN by HP - 15-dc0022tx, OMEN by HP - 15-dc0022ur, OMEN by HP - 15-dc0023nf, OMEN by HP - 15-dc0023nl, OMEN by HP - 15-dc0023nm, OMEN by HP - 15-dc0023np, OMEN by HP - 15-dc0023tx, OMEN by HP - 15-dc0023ur, OMEN by HP - 15-dc0024cl, OMEN by HP - 15-dc0024nf, OMEN by HP - 15-dc0024nl, OMEN by HP - 15-dc0024nm, OMEN by HP - 15-dc0024nq, OMEN by HP - 15-dc0024tx, OMEN by HP - 15-dc0024ur, OMEN by HP - 15-dc0025ca, OMEN by HP - 15-dc0025nf, OMEN by HP - 15-dc0025nm, OMEN by HP - 15-dc0025tx, OMEN by HP - 15-dc0025ur, OMEN by HP - 15-dc0026nf, OMEN by HP - 15-dc0026nm, OMEN by HP - 15-dc0026ns, OMEN by HP - 15-dc0026tx, OMEN by HP - 15-dc0027nm, OMEN by HP - 15-dc0027ns, OMEN by HP - 15-dc0027tx, OMEN by HP - 15-dc0028nl, OMEN by HP - 15-dc0028nm, OMEN by HP - 15-dc0028ns, OMEN by HP - 15-dc0028tx, OMEN by HP - 15-dc0028ur, OMEN by HP - 15-dc0029na, OMEN by HP - 15-dc0029nf, OMEN by HP - 15-dc0029nm, OMEN by HP - 15-dc0029ns, OMEN by HP - 15-dc0029tx, OMEN by HP - 15-dc0029ur, OMEN by HP - 15-dc0030ca, OMEN by HP - 15-dc0030na, OMEN by HP - 15-dc0030nf, OMEN by HP - 15-dc0030nl, OMEN by HP - 15-dc0030nq, OMEN by HP - 15-dc0030nr, OMEN by HP - 15-dc0030ns, OMEN by HP - 15-dc0030tx, OMEN by HP - 15-dc0030ur, OMEN by HP - 15-dc0031tx, OMEN by HP - 15-dc0032ns, OMEN by HP - 15-dc0032tx, OMEN by HP - 15-dc0032ur, OMEN by HP - 15-dc0033ns, OMEN by HP - 15-dc0033tx, OMEN by HP - 15-dc0033ur, OMEN by HP - 15-dc0034ns, OMEN by HP - 15-dc0034nu, OMEN by HP - 15-dc0034tx, OMEN by HP - 15-dc0035tx, OMEN by HP - 15-dc0035ur, OMEN by HP - 15-dc0036tx, OMEN by HP - 15-dc0036ur, OMEN by HP - 15-dc0037tx, OMEN by HP - 15-dc0037ur, OMEN by HP - 15-dc0038nf, OMEN by HP - 15-dc0038tx, OMEN by HP - 15-dc0038ur, OMEN by HP - 15-dc0039tx, OMEN by HP - 15-dc0039ur, OMEN by HP - 15-dc0040tx, OMEN by HP - 15-dc0040ur, OMEN by HP - 15-dc0041tx, OMEN by HP - 15-dc0041ur, OMEN by HP - 15-dc0042tx, OMEN by HP - 15-dc0042ur, OMEN by HP - 15-dc0043tx, OMEN by HP - 15-dc0043ur, OMEN by HP - 15-dc0044tx, OMEN by HP - 15-dc0044ur, OMEN by HP - 15-dc0045tx, OMEN by HP - 15-dc0045ur, OMEN by HP - 15-dc0046nb, OMEN by HP - 15-dc0046tx, OMEN by HP - 15-dc0046ur, OMEN by HP - 15-dc0047tx, OMEN by HP - 15-dc0047ur, OMEN by HP - 15-dc0048tx, OMEN by HP - 15-dc0048ur, OMEN by HP - 15-dc0049tx, OMEN by HP - 15-dc0050tx, OMEN by HP - 15-dc0051nr, OMEN by HP - 15-dc0051tx, OMEN by HP - 15-dc0052la, OMEN by HP - 15-dc0052nb, OMEN by HP - 15-dc0052nr, OMEN by HP - 15-dc0052tx, OMEN by HP - 15-dc0053la, OMEN by HP - 15-dc0053nb, OMEN by HP - 15-dc0053tx, OMEN by HP - 15-dc0054tx, OMEN by HP - 15-dc0055tx, OMEN by HP - 15-dc0056la, OMEN by HP - 15-dc0056tx, OMEN by HP - 15-dc0057la, OMEN by HP - 15-dc0057tx, OMEN by HP - 15-dc0058nb, OMEN by HP - 15-dc0058tx, OMEN by HP - 15-dc0059nb, OMEN by HP - 15-dc0059tx, OMEN by HP - 15-dc0060tx, OMEN by HP - 15-dc0061tx, OMEN by HP - 15-dc0062tx, OMEN by HP - 15-dc0063tx, OMEN by HP - 15-dc0064tx, OMEN by HP - 15-dc0065tx, OMEN by HP - 15-dc0066nb, OMEN by HP - 15-dc0066tx, OMEN by HP - 15-dc0067tx, OMEN by HP - 15-dc0068tx, OMEN by HP - 15-dc0069tx, OMEN by HP - 15-dc0070tx, OMEN by HP - 15-dc0071tx, OMEN by HP - 15-dc0072tx, OMEN by HP - 15-dc0073tx, OMEN by HP - 15-dc0074tx, OMEN by HP - 15-dc0075tx, OMEN by HP - 15-dc0076tx, OMEN by HP - 15-dc0077tx, OMEN by HP - 15-dc0078tx, OMEN by HP - 15-dc0079tx, OMEN by HP - 15-dc0080tx, OMEN by HP - 15-dc0081tx, OMEN by HP - 15-dc0082tx, OMEN by HP - 15-dc0083tx, OMEN by HP - 15-dc0084nr, OMEN by HP - 15-dc0084tx, OMEN by HP - 15-dc0085nr, OMEN by HP - 15-dc0085nu, OMEN by HP - 15-dc0085tx, OMEN by HP - 15-dc0086nr, OMEN by HP - 15-dc0086nu, OMEN by HP - 15-dc0086tx, OMEN by HP - 15-dc0087nr, OMEN by HP - 15-dc0087nu, OMEN by HP - 15-dc0087tx, OMEN by HP - 15-dc0088nr, OMEN by HP - 15-dc0088nu, OMEN by HP - 15-dc0088tx, OMEN by HP - 15-dc0089tx, OMEN by HP - 15-dc0090tx, OMEN by HP - 15-dc0091cl, OMEN by HP - 15-dc0091tx, OMEN by HP - 15-dc0092tx, OMEN by HP - 15-dc0093tx, OMEN by HP - 15-dc0094tx, OMEN by HP - 15-dc0095tx, OMEN by HP - 15-dc0096nd, OMEN by HP - 15-dc0096nr, OMEN by HP - 15-dc0096tx, OMEN by HP - 15-dc0097nb, OMEN by HP - 15-dc0097tx, OMEN by HP - 15-dc0098nb, OMEN by HP - 15-dc0098tx, OMEN by HP - 15-dc0099tx, OMEN by HP - 15-dc0100tx, OMEN by HP - 15-dc0101nb, OMEN by HP - 15-dc0101tx, OMEN by HP - 15-dc0102tx, OMEN by HP - 15-dc0103tx, OMEN by HP - 15-dc0104tx, OMEN by HP - 15-dc0105tx, OMEN by HP - 15-dc0106tx, OMEN by HP - 15-dc0107tx, OMEN by HP - 15-dc0108nb, OMEN by HP - 15-dc0108tx, OMEN by HP - 15-dc0109nb, OMEN by HP - 15-dc0109tx, OMEN by HP - 15-dc0110nb, OMEN by HP - 15-dc0110tx, OMEN by HP - 15-dc0111nb, OMEN by HP - 15-dc0111tx, OMEN by HP - 15-dc0112nb, OMEN by HP - 15-dc0112tx, OMEN by HP - 15-dc0113tx, OMEN by HP - 15-dc0114tx, OMEN by HP - 15-dc0115tx, OMEN by HP - 15-dc0116tx, OMEN by HP - 15-dc0117tx, OMEN by HP - 15-dc0118tx, OMEN by HP - 15-dc0119tx, OMEN by HP - 15-dc0120tx, OMEN by HP - 15-dc0121tx, OMEN by HP - 15-dc0122tx, OMEN by HP - 15-dc0123tx, OMEN by HP - 15-dc0124tx, OMEN by HP - 15-dc0125tx, OMEN by HP - 15-dc0126tx, OMEN by HP - 15-dc0127tx, OMEN by HP - 15-dc0128tx, OMEN by HP - 15-dc0129tx, OMEN by HP - 15-dc0130tx, OMEN by HP - 15-dc0131tx, OMEN by HP - 15-dc0132tx, OMEN by HP - 15-dc0200ng, OMEN by HP - 15-dc0201ng, OMEN by HP - 15-dc0250nz, OMEN by HP - 15-dc0300ng, OMEN by HP - 15-dc0301ng, OMEN by HP - 15-dc0304ng, OMEN by HP - 15-dc0450nz, OMEN by HP - 15-dc0501na, OMEN by HP - 15-dc0507na, OMEN by HP - 15-dc0508na, OMEN by HP - 15-dc0522na, OMEN by HP - 15-dc0597nd, OMEN by HP - 15-dc0598nd, OMEN by HP - 15-dc0599nd, OMEN by HP - 15-dc0605nz, OMEN by HP - 15-dc0700ng, OMEN by HP - 15-dc0704nz, OMEN by HP - 15-dc0796nz, OMEN by HP - 15-dc0799no, OMEN by HP - 15-dc0800ng, OMEN by HP - 15-dc0803no, OMEN by HP - 15-dc0804no, OMEN by HP - 15-dc0805no, OMEN by HP - 15-dc0850nd, OMEN by HP - 15-dc0850nz, OMEN by HP - 15-dc0900nz, OMEN by HP - 15-dc0975nd, OMEN by HP - 15-dc0977nd, OMEN by HP - 15-dc0980nd, OMEN by HP - 15-dc0982nd, OMEN by HP - 15-dc0998ne, OMEN by HP - 15-dc0998nf, OMEN by HP - 15-dc0999ne, OMEN by HP - 15-dc0999nf, OMEN by HP - 15t-dc000 CTO, OMEN by HP 15-dc0000 Laptop PC

Systèmes d'exploitation concernés : Non applicable

Logiciels concernés : Non applicable

ID de référence croisée de communication de support : IA06175839

HP Inc. décline toute responsabilité en cas d’erreurs ou d’omissions de nature technique ou rédactionnelle dans le présent document.Les informations sont fournies "tel quel" sans aucune garantie.Dans les limites autorisées par la loi, HP, ses affiliés,sous-traitants ou fournisseurs ne sauraient être tenus responsables de tout dommage accidentel, spécial ou conséquent, dont les frais liés aux temps d'arrêt, à la perte de profits, de dommages liés à la fourniture de services ou de produits d'échange ou de dommages liés à des pertes de données ou une restauration logicielle.Les informations contenues dans le présent document peuvent être modifiées sans préavis.HP Inc. et les noms des produits HP référencés ici sont des marques déposées de HP Inc. aux États-Unis et dans d'autres pays.Tous les produits mentionnés dans le présent document peuvent être des marques et/ou des marques déposées de leurs sociétés respectives.

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