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SUPPORT COMMUNICATION- CONSEIL AU CLIENT

Identifiant du document: c05949416

Version: 1

Avertissement : Ordinateurs portables professionnels et grand public HP - Un écran bleu s'affiche par intermittence lorsque le client Intel Unite est interrompu lors d'une présentation sur un écran virtuel étendu

REMARQUE :: les informations contenues dans ce document, y compris les versions des produits et logiciels, sont celles en vigueur à la date de parution.Ce document est sujet à modification sans préavis.

Date de publication : 20-Mar-2018

Dernière mise à jour : 29-Mar-2018

DESCRIPTION
Un écran bleu s'affiche par intermittence lorsqu'une présentation est arrêtée sur l'écran virtuel étendu. Ce problème survient car le pilote d'affichage étendu de l'application Intel Unite a rencontré un problème graphique.
L'erreur suivante s'affiche sur un écran bleu :
Code d'arrêt : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Ce qui a échoué : intelUniteExtendedDisplayHookKmode.sys
L'ordinateur peut présenter l'un des symptômes suivants :
  • L'ordinateur peut cesser la présentation sur l'écran virtuel étendu.
  • L'application client Intel Unite peut ne pas démarrer.

PORTÉE
Les informations contenues dans ce document s'appliquent aux éléments suivants :
Logiciels/Applications :
  • Intel Unite version 3.2.82.42
Ordinateurs :
  • Ordinateurs portables HP série 2xx
  • Ordinateur Mini-Note HP 2133
  • Ordinateur portable HP série 3100
  • Ordinateur portable HP 31xxm
  • Ordinateur portable HP 3125
  • Ordinateurs portables HP série 34x
  • Ordinateurs portables HP série 35x
  • Ordinateurs portables HP série 4xx
  • Ordinateurs portables HP série 5xx
  • Ordinateurs portables HP série 6xx
  • HP Elite x2 série 10xx
  • Ordinateurs portables HP EliteBook
  • HP EliteBook Folio
  • HP EliteBook x360
  • HP ENVY Pro
  • Ordinateur portable HP Folio
  • HP Mini
  • HP Pro x2
  • HP ProBook
  • HP Spectre
  • Ordinateurs portables HP Steam Pro
  • HP x360
  • Ordinateurs portables HP série ZHAN
Systèmes d'exploitation :
  • Microsoft Windows 7 Édition Intégrale (64 bits)
  • Microsoft Windows 7 Édition Intégrale (32 bits)
  • Microsoft Windows 7 Édition Starter (32 bits)
  • Microsoft Windows 7 Professionnel (64 bits)
  • Microsoft Windows 7 Professionnel (32 bits)
  • Microsoft Windows 7 Édition Familiale Premium (64 bits)
  • Microsoft Windows 7 Édition Familiale Premium (32 bits)
  • Microsoft Windows 7 Édition Familiale Basique (64 bits)
  • Microsoft Windows 7 Édition Familiale Basique (32 bits)
  • Microsoft Windows 7 Entreprise (64 bits)
  • Microsoft Windows 7 Entreprise (32 bits)
  • Microsoft Windows 7 (64 bits)
  • Microsoft Windows 7 (32 bits)
  • Microsoft Windows 10 IoT (64 bits)
  • Microsoft Windows 10 RS3 (version 1709)
RÉSOLUTION
Pour contourner ce problème, téléchargez le correctif du pilote d'affichage étendu de l'application Intel Unite à l'adresse : https://downloadcenter.intel.com/download/27476/Intel-Unite-App-Extended-Display-Driver et installez-le sur la machine client.

Hardware platforms affected : HP 210 G1 Notebook PC, HP 210 G1 Notebook PC, HP 210 G1 Notebook PC (ENERGY STAR), HP 2133 Mini-Note PC, HP 2133 Mini-Note PC, HP 2133 Mini-Note PC (ENERGY STAR), HP 215 G1 Notebook PC, HP 215 G1 Notebook PC, HP 215 G1 Notebook PC (ENERGY STAR), HP 240 G1 Notebook PC, HP 240 G1 Notebook PC, HP 240 G1 Notebook PC (ENERGY STAR), HP 240 G2 Notebook PC, HP 240 G2 Notebook PC, HP 240 G2 Notebook PC (ENERGY STAR), HP 240 G3 Notebook PC, HP 240 G3 Notebook PC, HP 240 G3 Notebook PC (ENERGY STAR), HP 241 G1 Notebook PC, HP 242 G1 Notebook PC, HP 242 G1 Notebook PC, HP 242 G1 Notebook PC (ENERGY STAR), HP 242 G2 Notebook PC, HP 242 G2 Notebook PC, HP 242 G2 Notebook PC (ENERGY STAR), HP 243 G1 Notebook PC, HP 243 G1 Notebook PC (ENERGY STAR), HP 245 G1 Notebook PC, HP 245 G1 Notebook PC, HP 245 G1 Notebook PC (ENERGY STAR), HP 245 G2 Notebook PC, HP 245 G2 Notebook PC, HP 245 G2 Notebook PC (ENERGY STAR), HP 245 G3 Notebook PC, HP 245 G3 Notebook PC, HP 245 G3 Notebook PC (ENERGY STAR), HP 246 G1 Notebook PC, HP 246 G1 Notebook PC, HP 246 G1 Notebook PC (ENERGY STAR), HP 246 G3 Notebook PC, HP 246 G3 Notebook PC, HP 246 G3 Notebook PC (ENERGY STAR), HP 247 G1 Notebook PC, HP 247 G1 Notebook PC (ENERGY STAR), HP 248 G1 Notebook PC, HP 248 G1 Notebook PC, HP 248 G1 Notebook PC (ENERGY STAR), HP 250 G1 Notebook PC, HP 250 G1 Notebook PC, HP 250 G1 Notebook PC (ENERGY STAR), HP 250 G2 Notebook PC, HP 250 G2 Notebook PC, HP 250 G2 Notebook PC (ENERGY STAR), HP 250 G3 Notebook PC, HP 250 G3 Notebook PC, HP 250 G3 Notebook PC (ENERGY STAR), HP 250 G3 Notebook PC Bundle, HP 250 G4 Notebook PC, HP 250 G4 Notebook PC (ENERGY STAR), HP 250 G6 Notebook PC, HP 250 G6 Notebook PC, HP 250 G6 Notebook PC (ENERGY STAR), HP 255 G1 Notebook PC, HP 255 G1 Notebook PC, HP 255 G1 Notebook PC (ENERGY STAR), HP 255 G2 Notebook PC, HP 255 G2 Notebook PC, HP 255 G2 Notebook PC (ENERGY STAR), HP 255 G3 Notebook PC, HP 255 G3 Notebook PC, HP 255 G3 Notebook PC (ENERGY STAR), HP 256 G3 Notebook PC, HP 256 G3 Notebook PC, HP 256 G3 Notebook PC (ENERGY STAR), HP 3105m Notebook PC, HP 3105m Notebook PC, HP 3105m Notebook PC (ENERGY STAR), HP 3115m Notebook PC, HP 3115m Notebook PC, HP 3115m Notebook PC (ENERGY STAR), HP 3125 Notebook PC, HP 3125 Notebook PC, HP 3125 Notebook PC (ENERGY STAR), HP 340 G1 Notebook PC, HP 340 G1 Notebook PC, HP 340 G1 Notebook PC (ENERGY STAR), HP 340 G2 Notebook PC, HP 340 G2 Notebook PC, HP 340 G2 Notebook PC (ENERGY STAR), HP 340 G4 Notebook PC, HP 340 G4 Notebook PC, HP 345 G2 Notebook PC, HP 345 G2 Notebook PC, HP 345 G2 Notebook PC (ENERGY STAR), HP 346 G4 Notebook PC, HP 346 G4 Notebook PC, HP 348 G4 Notebook PC, HP 348 G4 Notebook PC, HP 350 G1 Notebook PC, HP 350 G1 Notebook PC, HP 350 G1 Notebook PC (ENERGY STAR), HP 350 G2 Notebook PC, HP 350 G2 Notebook PC, HP 350 G2 Notebook PC (ENERGY STAR), HP 355 G2 Notebook PC, HP 355 G2 Notebook PC, HP 355 G2 Notebook PC (ENERGY STAR), HP 420 Notebook PC, HP 420 Notebook PC, HP 420 Notebook PC (ENERGY STAR), HP 421 Notebook PC, HP 421 Notebook PC, HP 421 Notebook PC (ENERGY STAR), HP 425 Notebook PC, HP 425 Notebook PC, HP 425 Notebook PC (ENERGY STAR), HP 450 Notebook PC, HP 450 Notebook PC, HP 450 Notebook PC (ENERGY STAR), HP 455 Notebook PC, HP 455 Notebook PC, HP 455 Notebook PC (ENERGY STAR), HP 500 Notebook PC, HP 500 Notebook PC, HP 510 Notebook PC, HP 510 Notebook PC, HP 520 Notebook PC, HP 520 Notebook PC, HP 530 Notebook PC, HP 530 Notebook PC, HP 540 Notebook PC, HP 540 Notebook PC, HP 541 Notebook PC, HP 541 Notebook PC, HP 550 Notebook PC, HP 550 Notebook PC, HP 550 Notebook PC (ENERGY STAR), HP 550 Notebook PC Bundle, HP 620 Notebook PC, HP 620 Notebook PC, HP 620 Notebook PC (ENERGY STAR), HP 625 Notebook PC, HP 625 Notebook PC, HP 625 Notebook PC (ENERGY STAR), HP 650 Notebook PC, HP 650 Notebook PC, HP 650 Notebook PC (ENERGY STAR), HP 650 Notebook PC Bundle, HP 655 Notebook PC, HP 655 Notebook PC, HP 655 Notebook PC (ENERGY STAR), HP 655 Notebook PC Bundle, HP ENVY Pro Ultrabook, HP ENVY Pro Ultrabook, HP ENVY Pro Ultrabook (ENERGY STAR), HP Elite x2 1011 G1, HP Elite x2 1011 G1 Tablet, HP Elite x2 1011 G1 Tablet Bundle, HP Elite x2 1011 G1 Tablet with Power Keyboard, HP Elite x2 1011 G1 Tablet with Power Keyboard Bundle, HP Elite x2 1011 G1 Tablet with Travel Keyboard, HP EliteBook 1030 G1 Notebook PC, HP EliteBook 1030 G1 Notebook PC, HP EliteBook 1030 G1 Notebook PC (ENERGY STAR), HP EliteBook 1030 G1 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 1030 G1 Notebook PC Bundle, HP EliteBook 1040 G3 Notebook PC, HP EliteBook 1040 G3 Notebook PC, HP EliteBook 1040 G3 Notebook PC (ENERGY STAR), HP EliteBook 1040 G3 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 1040 G4 Notebook PC, HP EliteBook 1040 G4 Notebook PC, HP EliteBook 1040 G4 Notebook PC (ENERGY STAR), HP EliteBook 1040 G4 Notebook PC Bundle, HP EliteBook 2170p Notebook PC, HP EliteBook 2170p Notebook PC, HP EliteBook 2170p Notebook PC (ENERGY STAR), HP EliteBook 2170p Notebook PC Bundle, HP EliteBook 2530p Notebook PC, HP EliteBook 2530p Notebook PC, HP EliteBook 2530p Notebook PC (ENERGY STAR), HP EliteBook 2530p Notebook PC Bundle, HP EliteBook 2540p Notebook PC, HP EliteBook 2540p Notebook PC, HP EliteBook 2540p Notebook PC (ENERGY STAR), HP EliteBook 2540p Notebook PC Bundle, HP EliteBook 2560p Notebook PC, HP EliteBook 2560p Notebook PC, HP EliteBook 2560p Notebook PC (ENERGY STAR), HP EliteBook 2560p Notebook PC (ENERGY STAR) Bundle, HP EliteBook 2560p Notebook PC Bundle, HP EliteBook 2570p Notebook PC, HP EliteBook 2570p Notebook PC, HP EliteBook 2570p Notebook PC (ENERGY STAR), HP EliteBook 2570p Notebook PC Bundle, HP EliteBook 2730p Notebook PC, HP EliteBook 2730p Notebook PC, HP EliteBook 2730p Notebook PC (ENERGY STAR), HP EliteBook 2730p Notebook PC Bundle, HP EliteBook 6930p Notebook PC, HP EliteBook 6930p Notebook PC, HP EliteBook 6930p Notebook PC (ENERGY STAR), HP EliteBook 6930p Notebook PC Bundle, HP EliteBook 720 G1 Notebook PC, HP EliteBook 720 G1 Notebook PC, HP EliteBook 720 G1 Notebook PC (ENERGY STAR), HP EliteBook 720 G1 Notebook PC Bundle, HP EliteBook 720 G2 Notebook PC, HP EliteBook 720 G2 Notebook PC, HP EliteBook 720 G2 Notebook PC (ENERGY STAR), HP EliteBook 720 G3 Notebook PC, HP EliteBook 720 G3 Notebook PC, HP EliteBook 720 G3 Notebook PC (ENERGY STAR), HP EliteBook 725 G2 Notebook PC, HP EliteBook 725 G2 Notebook PC, HP EliteBook 725 G2 Notebook PC (ENERGY STAR), HP EliteBook 725 G2 Notebook PC Bundle, HP EliteBook 725 G3 Notebook PC, HP EliteBook 725 G3 Notebook PC, HP EliteBook 725 G3 Notebook PC (ENERGY STAR), HP EliteBook 725 G3 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 725 G3 Notebook PC Bundle, HP EliteBook 725 G4 Notebook PC, HP EliteBook 725 G4 Notebook PC, HP EliteBook 725 G4 Notebook PC (ENERGY STAR), HP EliteBook 725 G4 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 735 G5 Notebook PC, HP EliteBook 735 G5 Notebook PC, HP EliteBook 740 G1 Notebook PC, HP EliteBook 740 G1 Notebook PC, HP EliteBook 740 G1 Notebook PC (ENERGY STAR), HP EliteBook 740 G1 Notebook PC Bundle, HP EliteBook 740 G2 Notebook PC, HP EliteBook 740 G2 Notebook PC, HP EliteBook 740 G2 Notebook PC (ENERGY STAR), HP EliteBook 740 G3 Notebook PC, HP EliteBook 740 G3 Notebook PC, HP EliteBook 740 G3 Notebook PC (ENERGY STAR), HP EliteBook 745 G2 Bundle Notebook PC, HP EliteBook 745 G2 Notebook PC, HP EliteBook 745 G2 Notebook PC, HP EliteBook 745 G2 Notebook PC (ENERGY STAR), HP EliteBook 745 G3 Notebook PC, HP EliteBook 745 G3 Notebook PC, HP EliteBook 745 G3 Notebook PC (ENERGY STAR), HP EliteBook 745 G3 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 745 G3 Notebook PC Bundle, HP EliteBook 745 G4 Notebook PC, HP EliteBook 745 G4 Notebook PC, HP EliteBook 745 G4 Notebook PC (ENERGY STAR), HP EliteBook 745 G4 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 745 G5 Notebook PC, HP EliteBook 745 G5 Notebook PC, HP EliteBook 750 G1 Notebook PC, HP EliteBook 750 G1 Notebook PC, HP EliteBook 750 G1 Notebook PC (ENERGY STAR), HP EliteBook 750 G2 Notebook PC, HP EliteBook 750 G2 Notebook PC, HP EliteBook 750 G2 Notebook PC (ENERGY STAR), HP EliteBook 750 G3 Notebook PC, HP EliteBook 750 G3 Notebook PC, HP EliteBook 750 G3 Notebook PC (ENERGY STAR), HP EliteBook 755 G2 Notebook PC, HP EliteBook 755 G2 Notebook PC, HP EliteBook 755 G2 Notebook PC (ENERGY STAR), HP EliteBook 755 G2 Notebook PC Bundle, HP EliteBook 755 G3 Notebook PC, HP EliteBook 755 G3 Notebook PC, HP EliteBook 755 G3 Notebook PC (ENERGY STAR), HP EliteBook 755 G3 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 755 G3 Notebook PC Bundle, HP EliteBook 755 G4 Notebook PC, HP EliteBook 755 G4 Notebook PC, HP EliteBook 755 G4 Notebook PC (ENERGY STAR), HP EliteBook 755 G4 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 755 G5 Notebook PC, HP EliteBook 755 G5 Notebook PC, HP EliteBook 820 G1 Notebook PC, HP EliteBook 820 G1 Notebook PC, HP EliteBook 820 G1 Notebook PC (ENERGY STAR), HP EliteBook 820 G1 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 820 G1 Notebook PC Bundle, HP EliteBook 820 G2 Notebook PC, HP EliteBook 820 G2 Notebook PC, HP EliteBook 820 G2 Notebook PC (ENERGY STAR), HP EliteBook 820 G2 Notebook PC Bundle, HP EliteBook 820 G3 Notebook PC, HP EliteBook 820 G3 Notebook PC, HP EliteBook 820 G3 Notebook PC (ENERGY STAR), HP EliteBook 820 G3 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 820 G4 Notebook PC, HP EliteBook 820 G4 Notebook PC, HP EliteBook 820 G4 Notebook PC (ENERGY STAR), HP EliteBook 828 G3 Notebook PC, HP EliteBook 828 G3 Notebook PC, HP EliteBook 830 G5 Notebook PC, HP EliteBook 830 G5 Notebook PC, HP EliteBook 836 G5 Notebook PC, HP EliteBook 836 G5 Notebook PC, HP EliteBook 840 G1 Notebook PC, HP EliteBook 840 G1 Notebook PC, HP EliteBook 840 G1 Notebook PC (ENERGY STAR), HP EliteBook 840 G1 Notebook PC Bundle, HP EliteBook 840 G2 Notebook PC, HP EliteBook 840 G2 Notebook PC, HP EliteBook 840 G2 Notebook PC (ENERGY STAR), HP EliteBook 840 G2 Notebook PC Bundle, HP EliteBook 840 G3 Notebook PC, HP EliteBook 840 G3 Notebook PC, HP EliteBook 840 G3 Notebook PC (ENERGY STAR), HP EliteBook 840 G3 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 840 G4 Notebook PC, HP EliteBook 840 G4 Notebook PC, HP EliteBook 840 G4 Notebook PC (ENERGY STAR), HP EliteBook 840 G5 Healthcare Edition Notebook PC, HP EliteBook 840 G5 Healthcare Edition Notebook PC, HP EliteBook 840 G5 Notebook PC, HP EliteBook 840 G5 Notebook PC, HP EliteBook 840r G4 Notebook PC, HP EliteBook 840r G4 Notebook PC, HP EliteBook 8440p Notebook PC, HP EliteBook 8440p Notebook PC, HP EliteBook 8440p Notebook PC (ENERGY STAR), HP EliteBook 8440p Notebook PC Bundle, HP EliteBook 846 G5 Notebook PC, HP EliteBook 846 G5 Notebook PC, HP EliteBook 8460p Notebook PC, HP EliteBook 8460p Notebook PC, HP EliteBook 8460p Notebook PC (ENERGY STAR), HP EliteBook 8460p Notebook PC Bundle, HP EliteBook 846r G4 Notebook PC, HP EliteBook 846r G4 Notebook PC, HP EliteBook 8470p Notebook PC, HP EliteBook 8470p Notebook PC, HP EliteBook 8470p Notebook PC (ENERGY STAR), HP EliteBook 8470p Notebook PC Bundle, HP EliteBook 848 G3 Notebook PC, HP EliteBook 848 G3 Notebook PC, HP EliteBook 848 G4 Notebook PC, HP EliteBook 848 G4 Notebook PC, HP EliteBook 850 G1 Notebook PC, HP EliteBook 850 G1 Notebook PC, HP EliteBook 850 G1 Notebook PC (ENERGY STAR), HP EliteBook 850 G1 Notebook PC Bundle, HP EliteBook 850 G2 Notebook PC, HP EliteBook 850 G2 Notebook PC, HP EliteBook 850 G2 Notebook PC (ENERGY STAR), HP EliteBook 850 G2 Notebook PC Bundle, HP EliteBook 850 G3 Notebook PC, HP EliteBook 850 G3 Notebook PC, HP EliteBook 850 G3 Notebook PC (ENERGY STAR), HP EliteBook 850 G3 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 850 G4 Notebook PC, HP EliteBook 850 G4 Notebook PC, HP EliteBook 850 G4 Notebook PC (ENERGY STAR), HP EliteBook 850 G4 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 850 G5 Notebook PC, HP EliteBook 850 G5 Notebook PC, HP EliteBook 8530p Notebook PC, HP EliteBook 8530p Notebook PC, HP EliteBook 8530p Notebook PC (ENERGY STAR), HP EliteBook 8530p Notebook PC Bundle, HP EliteBook 8530w Mobile Workstation, HP EliteBook 8530w Mobile Workstation, HP EliteBook 8540p Notebook PC, HP EliteBook 8540p Notebook PC, HP EliteBook 8540p Notebook PC (ENERGY STAR), HP EliteBook 8540p Notebook PC (ENERGY STAR) Bundle, HP EliteBook 8540p Notebook PC Bundle, HP EliteBook 8560p Notebook PC, HP EliteBook 8560p Notebook PC, HP EliteBook 8560p Notebook PC (ENERGY STAR), HP EliteBook 8560p Notebook PC Bundle, HP EliteBook 8560w Mobile Workstation, HP EliteBook 8560w Mobile Workstation, HP EliteBook 8570p Notebook PC, HP EliteBook 8570p Notebook PC, HP EliteBook 8570p Notebook PC (ENERGY STAR), HP EliteBook 8570p Notebook PC Bundle, HP EliteBook 8730w Mobile Workstation, HP EliteBook 8730w Mobile Workstation Bundle, HP EliteBook Folio 1020 Bang & Olufsen Limited Edition, HP EliteBook Folio 1020 Bang & Olufsen Limited Edition, HP EliteBook Folio 1020 Bang & Olufsen Limited Edition (ENERGY STAR), HP EliteBook Folio 1020 G1 Notebook PC, HP EliteBook Folio 1020 G1 Notebook PC, HP EliteBook Folio 1020 G1 Notebook PC (ENERGY STAR), HP EliteBook Folio 1020 G1 Notebook PC Bundle, HP EliteBook Folio 1020 G1 Special Edition Notebook PC, HP EliteBook Folio 1020 G1 Special Edition Notebook PC, HP EliteBook Folio 1020 G1 Special Edition Notebook PC (ENERGY STAR), HP EliteBook Folio 1020 G2 Special Edition Notebook PC, HP EliteBook Folio 1020 G2 Special Edition Notebook PC, HP EliteBook Folio 1020 G2 Special Edition Notebook PC (ENERGY STAR), HP EliteBook Folio 1040 G1 Notebook PC, HP EliteBook Folio 1040 G1 Notebook PC, HP EliteBook Folio 1040 G1 Notebook PC (ENERGY STAR), HP EliteBook Folio 1040 G1 Notebook PC Bundle, HP EliteBook Folio 1040 G2 Notebook PC, HP EliteBook Folio 1040 G2 Notebook PC, HP EliteBook Folio 1040 G2 Notebook PC (ENERGY STAR), HP EliteBook Folio 1040 G2 Notebook PC Bundle, HP EliteBook Folio 9470m Notebook PC, HP EliteBook Folio 9470m Notebook PC, HP EliteBook Folio 9470m Notebook PC (ENERGY STAR), HP EliteBook Folio 9470m Ultrabook, HP EliteBook Folio 9470m Ultrabook, HP EliteBook Folio 9470m Ultrabook (ENERGY STAR), HP EliteBook Folio 9470m Ultrabook Bundle, HP EliteBook Folio 9480m Notebook PC, HP EliteBook Folio 9480m Notebook PC, HP EliteBook Folio 9480m Notebook PC (ENERGY STAR), HP EliteBook Folio 9480m Notebook PC (ENERGY STAR) Bundle, HP EliteBook Folio G1 Notebook PC, HP EliteBook Folio G1 Notebook PC, HP EliteBook Folio G1 Notebook PC (ENERGY STAR), HP EliteBook Folio G1 Notebook PC (ENERGY STAR) Bundle, HP EliteBook Folio G2 Notebook PC, HP EliteBook Folio G2 Notebook PC, HP EliteBook Folio G2 Notebook PC (ENERGY STAR), HP EliteBook x360 1020 G2, HP EliteBook x360 1020 G2, HP EliteBook x360 1020 G2 Bundle, HP EliteBook x360 1030 G2, HP EliteBook x360 1030 G2, HP EliteBook x360 1030 G2 (ENERGY STAR), HP EliteBook x360 1030 G2 Bundle, HP EliteBook x360 1030 G3 Notebook PC, HP EliteBook x360 1030 G3 Notebook PC, HP EliteBook x360 1040 G5 Notebook PC, HP EliteBook x360 1040 G5 Notebook PC, HP EliteBook x360 1050 G1 Notebook PC, HP Folio 13 Notebook PC, HP Folio 13 Notebook PC (ENERGY STAR), HP Folio 13-2000 Notebook PC, HP Mini 100e Education Edition, HP Mini 100e Education Edition, HP Mini 100e Education Edition (ENERGY STAR), HP Mini 1101, HP Mini 1101, HP Mini 1101 (ENERGY STAR), HP Mini 1103, HP Mini 1103, HP Mini 1103 (ENERGY STAR), HP Mini 2102, HP Mini 2102, HP Mini 2102 (ENERGY STAR), HP Mini 2140 Notebook PC, HP Mini 2140 Notebook PC, HP Mini 2140 Notebook PC (ENERGY STAR), HP Mini 5101, HP Mini 5101, HP Mini 5101 (ENERGY STAR), HP Mini 5102, HP Mini 5102, HP Mini 5102 (ENERGY STAR), HP Mini 5102 Bundle, HP Mini 5103, HP Mini 5103, HP Mini 5103 (ENERGY STAR), HP Pro x2 410 G1 Notebook PC, HP Pro x2 410 G1 Notebook PC, HP Pro x2 410 G1 Notebook PC (ENERGY STAR), HP Pro x2 410 G2 Notebook PC, HP Pro x2 410 G2 Notebook PC, HP Pro x2 410 G2 Notebook PC (ENERGY STAR), HP Pro x2 612 G1, HP Pro x2 612 G1 Tablet, HP Pro x2 612 G1 Tablet Bundle, HP Pro x2 612 G1 Tablet with Power Keyboard, HP Pro x2 612 G1 Tablet with Travel Keyboard, HP Pro x2 612 G2, HP Pro x2 612 G2 Tablet, HP Pro x2 612 G2 with Keyboard, HP ProBook 11 EE G1, HP ProBook 11 EE G1 Notebook PC, HP ProBook 11 EE G1 Notebook PC (ENERGY STAR), HP ProBook 4230s Notebook PC, HP ProBook 4230s Notebook PC, HP ProBook 4230s Notebook PC (ENERGY STAR), HP ProBook 430 G1 Notebook PC, HP ProBook 430 G1 Notebook PC, HP ProBook 430 G1 Notebook PC (ENERGY STAR), HP ProBook 430 G2 Notebook PC, HP ProBook 430 G2 Notebook PC, HP ProBook 430 G2 Notebook PC (ENERGY STAR), HP ProBook 430 G2 Notebook PC Bundle, HP ProBook 430 G3 Notebook PC, HP ProBook 430 G3 Notebook PC, HP ProBook 430 G3 Notebook PC (ENERGY STAR), HP ProBook 430 G3 Notebook PC Bundle, HP ProBook 430 G4 Notebook PC, HP ProBook 430 G4 Notebook PC, HP ProBook 430 G4 Notebook PC (ENERGY STAR), HP ProBook 430 G5 Notebook PC, HP ProBook 430 G5 Notebook PC, HP ProBook 4310s Notebook PC, HP ProBook 4310s Notebook PC, HP ProBook 4310s Notebook PC (ENERGY STAR), HP ProBook 4310s Notebook PC Bundle, HP ProBook 4311s Notebook PC, HP ProBook 4311s Notebook PC, HP ProBook 4311s Notebook PC (ENERGY STAR), HP ProBook 4320s Notebook PC, HP ProBook 4320s Notebook PC, HP ProBook 4320s Notebook PC (ENERGY STAR), HP ProBook 4320s Notebook PC Bundle, HP ProBook 4321s Notebook PC, HP ProBook 4321s Notebook PC, HP ProBook 4325s Notebook PC, HP ProBook 4325s Notebook PC, HP ProBook 4325s Notebook PC (ENERGY STAR), HP ProBook 4326s Notebook PC, HP ProBook 4326s Notebook PC, HP ProBook 4330s Notebook PC, HP ProBook 4330s Notebook PC, HP ProBook 4330s Notebook PC (ENERGY STAR), HP ProBook 4331s Notebook PC, HP ProBook 4331s Notebook PC, HP ProBook 4331s Notebook PC (ENERGY STAR), HP ProBook 4340s Notebook PC, HP ProBook 4340s Notebook PC, HP ProBook 4340s Notebook PC (ENERGY STAR), HP ProBook 4341s Notebook PC, HP ProBook 4341s Notebook PC, HP ProBook 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4415s Notebook PC (ENERGY STAR), HP ProBook 4416s Notebook PC, HP ProBook 4416s Notebook PC, HP ProBook 4416s Notebook PC (ENERGY STAR), HP ProBook 4420s Notebook PC, HP ProBook 4420s Notebook PC, HP ProBook 4420s Notebook PC (ENERGY STAR), HP ProBook 4421s Notebook PC, HP ProBook 4421s Notebook PC, HP ProBook 4425s Notebook PC, HP ProBook 4425s Notebook PC, HP ProBook 4425s Notebook PC (ENERGY STAR), HP ProBook 4430s Notebook PC, HP ProBook 4430s Notebook PC, HP ProBook 4430s Notebook PC (ENERGY STAR), HP ProBook 4431s Notebook PC, HP ProBook 4431s Notebook PC, HP ProBook 4431s Notebook PC (ENERGY STAR), HP ProBook 4435s Notebook PC, HP ProBook 4435s Notebook PC, HP ProBook 4435s Notebook PC (ENERGY STAR), HP ProBook 4436s Notebook PC, HP ProBook 4436s Notebook PC, HP ProBook 4436s Notebook PC (ENERGY STAR), HP ProBook 4440s Notebook PC, HP ProBook 4440s Notebook PC, HP ProBook 4440s Notebook PC (ENERGY STAR), HP ProBook 4441s Notebook PC, HP ProBook 4441s Notebook PC, HP ProBook 4441s Notebook PC (ENERGY STAR), HP ProBook 4445s Notebook PC, HP ProBook 4445s Notebook PC, HP ProBook 4445s Notebook PC (ENERGY STAR), HP ProBook 4446s Notebook PC, HP ProBook 4446s Notebook PC, HP ProBook 4446s Notebook PC (ENERGY STAR), HP ProBook 445 G1 Notebook PC, HP ProBook 445 G1 Notebook PC, HP ProBook 445 G1 Notebook PC (ENERGY STAR), HP ProBook 445 G2 Notebook PC, HP ProBook 445 G2 Notebook PC, HP ProBook 445 G2 Notebook PC (ENERGY STAR), HP ProBook 450 G0 Notebook PC, HP ProBook 450 G0 Notebook PC, HP ProBook 450 G0 Notebook PC (ENERGY STAR), HP ProBook 450 G0 Notebook PC Bundle, HP ProBook 450 G1 Notebook PC, HP ProBook 450 G1 Notebook PC, HP ProBook 450 G1 Notebook PC (ENERGY STAR), HP ProBook 450 G2 Notebook PC, HP ProBook 450 G2 Notebook PC, HP ProBook 450 G2 Notebook PC (ENERGY STAR), HP ProBook 450 G2 Notebook PC Bundle, HP ProBook 450 G3 Notebook PC, HP ProBook 450 G3 Notebook PC, HP ProBook 450 G3 Notebook PC (ENERGY STAR), HP ProBook 450 G3 Notebook PC Bundle, HP ProBook 450 G4 Notebook PC, HP ProBook 450 G4 Notebook PC, HP ProBook 450 G4 Notebook PC (ENERGY STAR), HP ProBook 450 G5 Notebook PC, HP ProBook 450 G5 Notebook PC, HP ProBook 4510s Notebook PC, HP ProBook 4510s Notebook PC, HP ProBook 4510s Notebook PC (ENERGY STAR), HP ProBook 4510s Notebook PC Bundle, HP ProBook 4515s Notebook PC, HP ProBook 4515s Notebook PC, HP ProBook 4515s Notebook PC (ENERGY STAR), HP ProBook 4515s Notebook PC Bundle, HP ProBook 4520s Notebook PC, HP ProBook 4520s Notebook PC, HP ProBook 4520s Notebook PC (ENERGY STAR), HP ProBook 4520s Notebook PC Bundle, HP ProBook 4525s Notebook PC, HP ProBook 4525s Notebook PC, HP ProBook 4525s Notebook PC (ENERGY STAR), HP ProBook 4530s Notebook PC, HP ProBook 4530s Notebook PC, HP ProBook 4530s Notebook PC (ENERGY STAR), HP ProBook 4535s Notebook PC, HP ProBook 4535s Notebook PC, HP ProBook 4535s Notebook PC (ENERGY STAR), HP ProBook 4540s Notebook PC, HP ProBook 4540s Notebook PC, HP ProBook 4540s Notebook PC (ENERGY STAR), HP ProBook 4545s Notebook PC, HP ProBook 4545s Notebook PC, HP ProBook 4545s Notebook PC (ENERGY STAR), HP ProBook 455 G1 Notebook PC, HP ProBook 455 G1 Notebook PC, HP ProBook 455 G1 Notebook PC (ENERGY STAR), HP ProBook 455 G2 Notebook PC, HP ProBook 455 G2 Notebook PC, HP ProBook 455 G2 Notebook PC (ENERGY STAR), HP ProBook 455 G3 Notebook PC, HP ProBook 455 G3 Notebook PC, HP ProBook 455 G3 Notebook PC (ENERGY STAR), HP ProBook 455 G4 Notebook PC, HP ProBook 455 G4 Notebook PC, HP ProBook 455 G4 Notebook PC (ENERGY STAR), HP ProBook 455 G5 Notebook PC, HP ProBook 455 G5 Notebook PC, HP ProBook 470 G0 Notebook PC, HP ProBook 470 G0 Notebook PC, HP ProBook 470 G0 Notebook PC (ENERGY STAR), HP ProBook 470 G0 Notebook PC Bundle, HP ProBook 470 G1 Notebook PC, HP ProBook 470 G1 Notebook PC, HP ProBook 470 G1 Notebook PC (ENERGY STAR), HP ProBook 470 G2 Notebook PC, HP ProBook 470 G2 Notebook PC, HP ProBook 470 G2 Notebook PC (ENERGY STAR), HP ProBook 470 G2 Notebook PC Bundle, HP ProBook 470 G3 Notebook PC, HP ProBook 470 G3 Notebook PC, HP ProBook 470 G3 Notebook PC (ENERGY STAR), HP ProBook 470 G4 Notebook PC, HP ProBook 470 G4 Notebook PC, HP ProBook 470 G4 Notebook PC (ENERGY STAR), HP ProBook 470 G5 Notebook PC, HP ProBook 470 G5 Notebook PC, HP ProBook 4710s Notebook PC, HP ProBook 4710s Notebook PC, HP ProBook 4710s Notebook PC (ENERGY STAR), HP ProBook 4710s Notebook PC Bundle, HP ProBook 4720s Notebook PC, HP ProBook 4720s Notebook PC, HP ProBook 4720s Notebook PC (ENERGY STAR), HP ProBook 4720s Notebook PC Bundle, HP ProBook 4730s Notebook PC, HP ProBook 4730s Notebook PC, HP ProBook 4730s Notebook PC (ENERGY STAR), HP ProBook 4730s Notebook PC Bundle, HP ProBook 4740s Notebook PC, HP ProBook 4740s Notebook PC, HP ProBook 4740s Notebook PC (ENERGY STAR), HP ProBook 5220m Notebook PC, HP ProBook 5220m Notebook PC, HP ProBook 5220m Notebook PC (ENERGY STAR), HP ProBook 5310m Notebook PC, HP ProBook 5310m Notebook PC, HP ProBook 5310m Notebook PC (ENERGY STAR), HP ProBook 5310m Notebook PC Bundle, HP ProBook 5320m Notebook PC, HP ProBook 5320m Notebook PC, HP ProBook 5320m Notebook PC (ENERGY STAR), HP ProBook 5320m Notebook PC Bundle, HP ProBook 5330m Notebook PC, HP ProBook 5330m Notebook PC, HP ProBook 5330m Notebook PC (ENERGY STAR), HP ProBook 6360b Notebook PC, HP ProBook 6360b Notebook PC, HP ProBook 6360b Notebook PC (ENERGY STAR), HP ProBook 6360b Notebook PC Bundle, HP ProBook 640 G1 Notebook PC, HP ProBook 640 G1 Notebook PC, HP ProBook 640 G1 Notebook PC (ENERGY STAR), HP ProBook 640 G1 Notebook PC Bundle, HP ProBook 640 G2 Notebook PC, HP ProBook 640 G2 Notebook PC, HP ProBook 640 G2 Notebook PC (ENERGY STAR), HP ProBook 640 G2 Notebook PC (ENERGY STAR) Bundle, HP ProBook 640 G3 Notebook PC, HP ProBook 640 G3 Notebook PC, HP ProBook 640 G3 Notebook PC (ENERGY STAR), HP ProBook 640 G3 Notebook PC (ENERGY STAR) Bundle, HP ProBook 640 G4 Notebook PC, HP ProBook 640 G4 Notebook PC, HP ProBook 6440b Notebook PC, HP ProBook 6440b Notebook PC, HP ProBook 6440b Notebook PC (ENERGY STAR), HP ProBook 6440b Notebook PC Bundle, HP ProBook 6445b Notebook PC, HP ProBook 6445b Notebook PC, HP ProBook 6445b Notebook PC (ENERGY STAR), HP ProBook 645 G1 Notebook PC, HP ProBook 645 G1 Notebook PC, HP ProBook 645 G1 Notebook PC (ENERGY STAR), HP ProBook 645 G2 Notebook PC, HP ProBook 645 G2 Notebook PC, HP ProBook 645 G2 Notebook PC (ENERGY STAR), HP ProBook 645 G3 Notebook PC, HP ProBook 645 G3 Notebook PC, HP ProBook 645 G3 Notebook PC (ENERGY STAR), HP ProBook 645 G4 Notebook PC, HP ProBook 645 G4 Notebook PC, HP ProBook 6450b Notebook PC, HP ProBook 6450b Notebook PC, HP ProBook 6450b Notebook PC (ENERGY STAR), HP ProBook 6450b Notebook PC Bundle, HP ProBook 6455b Notebook PC, HP ProBook 6455b Notebook PC, HP ProBook 6455b Notebook PC (ENERGY STAR), HP ProBook 6460b Notebook PC, HP ProBook 6460b Notebook PC, HP ProBook 6460b Notebook PC (ENERGY STAR), HP ProBook 6460b Notebook PC Bundle, HP ProBook 6465b Notebook PC, HP ProBook 6465b Notebook PC, HP ProBook 6465b Notebook PC (ENERGY STAR), HP ProBook 6470b Notebook PC, HP ProBook 6470b Notebook PC, HP ProBook 6470b Notebook PC (ENERGY STAR), HP ProBook 6470b Notebook PC Bundle, HP ProBook 6475b Notebook PC, HP ProBook 6475b Notebook PC, HP ProBook 6475b Notebook PC (ENERGY STAR), HP ProBook 650 G1 Notebook PC, HP ProBook 650 G1 Notebook PC, HP ProBook 650 G1 Notebook PC (ENERGY STAR), HP ProBook 650 G1 Notebook PC Bundle, HP ProBook 650 G2 Notebook PC, HP ProBook 650 G2 Notebook PC, HP ProBook 650 G2 Notebook PC (ENERGY STAR), HP ProBook 650 G2 Notebook PC (ENERGY STAR) Bundle, HP ProBook 650 G3 Notebook PC, HP ProBook 650 G3 Notebook PC, HP ProBook 650 G3 Notebook PC (ENERGY STAR), HP ProBook 650 G3 Notebook PC (ENERGY STAR) Bundle, HP ProBook 650 G3 Quad Core Notebook PC, HP ProBook 650 G3 Quad Core Notebook PC, HP ProBook 650 G3 Quad Core Notebook PC (ENERGY STAR), HP ProBook 650 G4 Notebook PC, HP ProBook 650 G4 Notebook PC, HP ProBook 6540b Notebook PC, HP ProBook 6540b Notebook PC, HP ProBook 6540b Notebook PC (ENERGY STAR), HP ProBook 6540b Notebook PC Bundle, HP ProBook 6545b Notebook PC, HP ProBook 6545b Notebook PC, HP ProBook 6545b Notebook PC (ENERGY STAR), HP ProBook 6545b Notebook PC Bundle, HP ProBook 655 G1 Notebook PC, HP ProBook 655 G1 Notebook PC, HP ProBook 655 G1 Notebook PC (ENERGY STAR), HP ProBook 655 G1 Notebook PC Bundle, HP ProBook 655 G2 Notebook PC, HP ProBook 655 G2 Notebook PC, HP ProBook 655 G2 Notebook PC (ENERGY STAR), HP ProBook 655 G3 Notebook PC, HP ProBook 655 G3 Notebook PC, HP ProBook 655 G3 Notebook PC (ENERGY STAR), HP ProBook 6550b Notebook PC, HP ProBook 6550b Notebook PC, HP ProBook 6550b Notebook PC (ENERGY STAR), HP ProBook 6550b Notebook PC Bundle, HP ProBook 6555b Notebook PC, HP ProBook 6555b Notebook PC, HP ProBook 6555b Notebook PC (ENERGY STAR), HP ProBook 6555b Notebook PC Bundle, HP ProBook 6560b Notebook PC, HP ProBook 6560b Notebook PC, HP ProBook 6560b Notebook PC (ENERGY STAR), HP ProBook 6560b Notebook PC Bundle, HP ProBook 6565b Notebook PC, HP ProBook 6565b Notebook PC, HP ProBook 6565b Notebook PC (ENERGY STAR), HP ProBook 6570b Notebook PC, HP ProBook 6570b Notebook PC, HP ProBook 6570b Notebook PC (ENERGY STAR), HP ProBook 6570b Notebook PC Bundle, HP ProBook x360 11 G1 EE Notebook PC, HP ProBook x360 11 G1 EE Notebook PC, HP ProBook x360 11 G2 EE Notebook PC, HP ProBook x360 440 G1 Notebook PC, HP ProBook x360 440 G1 Notebook PC, HP Spectre 13 Pro Notebook PC, HP Spectre 13 Pro Notebook PC, HP Spectre 13 Pro Notebook PC (ENERGY STAR), HP Spectre 13 Pro Notebook PC Bundle, HP Spectre 13 x2 Pro PC, HP Spectre 13 x2 Pro PC, HP Spectre 13 x2 Pro PC (ENERGY STAR), HP Spectre 13 x2 Pro PC Bundle, HP Spectre Pro 13 G1 Notebook PC, HP Spectre Pro 13 G1 Notebook PC, HP Spectre Pro 13 G1 Notebook PC (ENERGY STAR), HP Spectre Pro 13 G1 Notebook PC (ENERGY STAR) Bundle, HP Spectre Pro x360 G1 Convertible PC, HP Spectre Pro x360 G1 Convertible PC, HP Spectre Pro x360 G1 Convertible PC (ENERGY STAR), HP Spectre Pro x360 G1 Convertible PC Bundle, HP Spectre Pro x360 G2 Convertible PC, HP Spectre Pro x360 G2 Convertible PC, HP Spectre Pro x360 G2 Convertible PC (ENERGY STAR), HP Spectre XT Pro Ultrabook, HP Spectre XT Pro Ultrabook, HP Spectre XT Pro Ultrabook (ENERGY STAR), HP Spectre XT Pro Ultrabook Bundle, HP Stream 11 Pro Notebook PC, HP Stream 11 Pro Notebook PC, HP Stream 11 Pro Notebook PC (ENERGY STAR), HP Stream 14 Pro Notebook PC, HP Stream 14 Pro Notebook PC, HP Stream 14 Pro Notebook PC (ENERGY STAR), HP ZHAN 66 Pro G1 Notebook PC, HP ZHAN 66 Pro G1 Notebook PC, HP x360 310 G1 Convertible PC, HP x360 310 G1 Convertible PC, HP x360 310 G1 Convertible PC (ENERGY STAR), HP x360 310 G2 Convertible PC, HP x360 310 G2 Convertible PC, HP x360 310 G2 Convertible PC (ENERGY STAR), HP x360 330 G1 Convertible PC, HP x360 330 G1 Convertible PC (ENERGY STAR), HP x360 350 G1 Convertible PC, HP x360 350 G1 Convertible PC, HP x360 350 G1 Convertible PC (ENERGY STAR), LTE 86/286/386 Notebook PC

Systèmes d'exploitation concernés : Microsoft Windows 7 (32-bit) (deleted) Microsoft Windows 7 (64-bit) (deleted) Microsoft Windows 7 Enterprise (32-bit) (deleted) Microsoft Windows 7 Enterprise (64-bit) (deleted) Microsoft Windows 7 Home Basic (32-bit) (deleted) Microsoft Windows 7 Home Basic (64-bit) (deleted) Microsoft Windows 7 Home Premium (32-bit) (deleted) Microsoft Windows 7 Home Premium (64-bit) (deleted) Microsoft Windows 7 Professional (32-bit) (deleted) Microsoft Windows 7 Professional (64-bit) (deleted) Microsoft Windows 7 Starter (32-bit) (deleted) Microsoft Windows 7 Ultimate (32-bit) (deleted) Microsoft Windows 7 Ultimate (64-bit) (deleted)

Logiciels concernés : Non applicable

ID de référence croisée de communication de support : IA05946771

HP Inc. décline toute responsabilité en cas d’erreurs ou d’omissions de nature technique ou rédactionnelle dans le présent document.Les informations sont fournies "tel quel" sans aucune garantie.Dans les limites autorisées par la loi, HP, ses affiliés,sous-traitants ou fournisseurs ne sauraient être tenus responsables de tout dommage accidentel, spécial ou conséquent, dont les frais liés aux temps d'arrêt, à la perte de profits, de dommages liés à la fourniture de services ou de produits d'échange ou de dommages liés à des pertes de données ou une restauration logicielle.Les informations contenues dans le présent document peuvent être modifiées sans préavis.HP Inc. et les noms des produits HP référencés ici sont des marques déposées de HP Inc. aux États-Unis et dans d'autres pays.Tous les produits mentionnés dans le présent document peuvent être des marques et/ou des marques déposées de leurs sociétés respectives.

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