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HP Printers - A 'Printer Isn't Available' Message Displays (Android)

This document is for HP printers and Android smartphones and tablets.
When printing from an Android phone or tablet, a This printer isn't available right now message displays. Check the network connection and resolve any printer setup issues.

Step 1: Restart the printer, router, and mobile device

Restart the printer, Wi-Fi router, and phone or tablet to clear certain network and hardware error states. Check if the printer becomes available after restarting each device.
  1. Turn the printer off, and then turn it on again.
  2. Disconnect the power cable from the router, wait ten seconds, reconnect the cable, and then wait for the Internet connection to complete.
  3. Turn your phone or tablet off, and then turn it on again.
If the error still displays, continue to the next step.

Step 2: Check the network connection

Make sure the printer and your Android device are connected to the same local Wi-Fi network and check for any network-related issues.
  1. On the Android device, confirm Wi-Fi is on and the status is Connected for your local wireless network.
    • If you are connected to a different network, tap the name of the local network to join it.
      huomautus:
      If you need your network name (SSID) and password, go to Finding Your Wireless Password.
    • If you cannot connect to the local network or the signal is weak, move closer to the router. Additionally, metal objects, walls, and electronics that emit radio signals can interfere with the Wi-Fi signal.
    • If a local network is unavailable, Wi-Fi Direct printing might be an option. Skip to Use an alternate printing method for more information.
  2. Check the network connection status.
    • Printers with a touchscreen control panel: Touch the Wireless icon or open the Network Settings or Setup menu to view the network connection status.
    • Printers without a touchscreen control panel: Press the Wireless and Information buttons at the same time or press the Wireless and Start Copy Black buttons at the same time. A Wireless Test Report prints with the network connection status.
  3. Do the following, depending on the connection status.
    • If the printer is connected to the network, try to print. If the error persists, skip to the step to check the Android device printing settings.
    • If the printer is not connected to the network, continue to the next step.
  4. Move the printer close to the router, and then connect it to the network.
    huomautus:
    Many routers support both 2.4 GHz and 5.0 GHz frequency bands, but not all HP printers support both bands. Make sure the 2.4 GHz router band is enabled and broadcasting. If the router broadcasts separate network names (SSIDs) for each band, connect the printer to the 2.4 GHz band SSID.
    • Printers with a touchscreen control panel: Open the printer Setup, Network, or Wireless menu, and then select Wireless Setup Wizard to connect the printer to your network.
      huomautus:
      If you need your network name (SSID) and password, go to Finding Your Wireless Password.
    • Printers without a touchscreen control panel: Press and hold the Wireless button for five seconds. Within two minutes, press and hold the WPS button (Wi-Fi Protected Setup) on the router until the connection process begins. The Wireless light on the printer stops flashing when the connection completes.
If the error still displays, continue to the next step.

Step 3: Check printing settings and status on the Android device

Make sure printing is enabled and clear the print spooler.
  1. On your Android device, tap Settings , tap Connected devices or Connections, and then tap Printing.
  2. Confirm HP Print Service is listed and the status is On. Tap Add service if the service is not listed to install it.
  3. Return to the Settings, and then select Apps or Applications.
  4. Select Show System Apps from the More menu .
  5. Select Print Spooler, or tap Storage, and then select Print Spooler.
  6. Tap Clear Data or Force Stop.
  7. Restart the device.
If the error still displays, continue to the next step.

Step 4: Use an alternate printing method

Go to 123.hp.com to install the HP Smart app. Follow the guided setup to connect and use the printer.
If the printer connection fails over the local wireless network, continue with these steps to set up the Wi-Fi Direct printer connection to your Android device.
  1. Get the printer Wi-Fi Direct password.
    • Printers with a touchscreen control panel: Tap the Wi-Fi Direct icon or navigate to the Wi-Fi Direct menu.
    • Printers without a touchscreen control panel: Press the Information button to print an information page. Find the password in the Wi-Fi Direct section of the page.
  2. In the HP Smart app, tap the Plus sign .
  3. Tap Looking for Wi-Fi Direct Printers?, and then tap your printer name.
  4. Tap Connect to the printer, and then enter the password, if prompted.
  5. Wait for the connection to complete (approximately 5-10 seconds). If the printer does not display, tap the Plus sign again to select the printer.
  6. On home screen, tap a Print tile to print from your device, social media account, or cloud storage service.
  7. To disconnect from the printer, open the Android Wi-Fi settings, and then connect to your local network.

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