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HP Notebook PCs - FBIGUI.EXE or FBIISM.EXE Error Message Appears after Recovery

This document pertains to HP Notebook PCs with Windows Vista.
An FBI_GUI or FBI_ISM error message may appear while using the replacement recovery discs from HP to recover the notebook PC back to its original factory image. This error message means that the recovery is not yet complete.
The replacement recovery discs that are shipped from HP contain files for multiple HP notebook models rather than only the files that are needed for your particular model. Because of computer has to process these extra files, it may take up to 6 hours to complete the recovery process. During the recovery process the computer appears to have stopped working and message are displayed that indicate parts of the process are complete. However, once the recovery of the operating system is complete, the computer must go through additional setup and configuration processes. The installation of the programs will periodically pause and then automatically restart the computer several times.
The full recovery to the original factory image is not complete until the Window's desktop appears and you are prompted to select a language and to enter the current time and date. If you attempt to use the computer, or shutdown and restart the computer prior to that point, the installation will fail.

Recover computer using the Recovery Manager

Your HP computer came equipped with a special partition on the hard drive that enables you to recover the operating system by running the HP Recovery Manager. You can launch the Recovery Manager by doing either of the following:
  • Turn on the power to the computer and immediately press the F11 key multiple times, or
  • Insert the personal recovery disc that you made when the computer was new, and turn on the computer, and then press any key when prompted to Boot from the optical disc.
The Recovery Manager will return the computer to the original HP factory image.

Advantages of making personal recovery discs

Your HP computer came equipped with a Recovery Manager that allows you to create your own recovery discs that contain the files necessary to restore your computer to its original factory image. If you never made your own personal set of recovery discs and the computer will boot into the Windows operating system, click Start, and then select the HP Recovery Manager program from the menu. HP Recovery Manager will guide you through the recovery disc creation process. You will need several blank DVD+R or DVD-R discs. Do Not attempt to use DVD RW (Rewritable) discs!
Making your own personal set of HP Recovery Discs is easier than using the HP replacement recovery disc because the personal recovery discs are specific to your particular computer. The entire recovery process with the personal recovery discs can take less than one hour. If you use the HP replacement recovery discs that are shipped from HP, the recovery process can take up to 6 hours or more. For more information about using the HP Recovery Manager, see HP Notebook PCs - Using HP Backup and Recovery Manager.

Resolving recovery errors

Depending on when the computer is used or shutdown during the process, it may be able to continue the process. Do one of the following to return the computer to its original factory image:
  • Start the computer and let it resume the recovery and the setup and configuration. The computer will restart multiple times.
  • Turn off the computer, insert the recovery disc, and repeat the entire recovery process.
After the recovery starts, leave the computer alone until the recovery and setup are complete. The computer will appear to pause for long periods of time and will restart itself several times.

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