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COMUNICACIÓN DE SOPORTE- CUSTOMER ADVISORY

ID de documento: c08366212

Versión: 2

HP Consumer Notebook and Desktop PCs - Error occurs in the Network Booster tab when selecting Update option

Aviso: La información que contiene este documento, incluidos productos y versiones de software, es actual a fecha de su publicación.Este documento está sujeto a cambios sin previo aviso.

Fecha de publicación : 09-Sep-2022

Última actualización : 09-Sep-2022

DESCRIPCIÓN
The following message displays when you select the Update button on the Network Booster tab. The message displays because there is no Realtek Network driver installed on the computer.
The required HP services cannot be found. To resolve this, please click the "Update" button below. Please note OMEN Gaming Hub will close and your PC will be rebooted in the process.
If this problem persists, please contact us using the "Feedback" button, or contact HP Support. here
'The required HP services cannot be found' error message

ÁMBITO
The information in this document applies to the following:
Notebook Computers:
  • HP Pavilion 15.6 inch Gaming Laptop PC 15-dk2000 series
  • HP Pavilion 15.6 inch Gaming Laptop PC 15-ec2000 series
  • HP Pavilion 17.3 inch Gaming Laptop PC 17-cd2000 series
  • HP Pavilion Gaming 15 Laptop PC series
  • HP Pavilion Gaming 15-dk0000 Laptop PC series
  • HP Pavilion Gaming 15-dk1000 Laptop PC series
  • HP Pavilion Gaming 15-ec0000 Laptop PC series
  • HP Pavilion Gaming 15-ec1000 Laptop PC series
  • HP Pavilion Gaming 16 Laptop PC series
  • HP Pavilion Gaming 16-a0000 Laptop PC series
  • HP Pavilion Gaming 17 Laptop PC series
  • HP Pavilion Gaming 17-cd0000 Laptop PC series
  • HP Pavilion Gaming 17-cd1000 Laptop PC series
  • OMEN 15 Laptop PC series
  • OMEN 15.6 inch Gaming Laptop PC 15-ek1000 series
  • OMEN 15.6 inch Gaming Laptop PC 15-en1000 series
  • OMEN 15-dc2000 Laptop PC series
  • OMEN 15-dh1000 Laptop PC series
  • OMEN 15-ek0000 Laptop PC series
  • OMEN 15-en0000 Laptop PC Series
  • OMEN 16.1 inch Gaming Laptop PC 16-b0000 series
  • OMEN 16.1 inch Gaming Laptop PC 16-b1000 series
  • OMEN 16.1 inch Gaming Laptop PC 16-c0000 series
  • OMEN 16.1 inch Gaming Laptop PC series
  • OMEN 17.3 inch Gaming Laptop PC 17-ck0000 series
  • OMEN 17.3 inch Gaming Laptop PC 17-ck1000 series
  • OMEN 17.3 inch Gaming Laptop PC 17-ck2000 series
  • OMEN 17.3 inch Gaming Laptop PC 17-cm2000 series
  • OMEN 17.3 inch Gaming Laptop PC series
  • OMEN 17-cb1000 Laptop PC series
  • OMEN by HP 15 Laptop PC series
  • OMEN by HP 15-dc0000 Laptop PC series
  • OMEN by HP 15-dc1000 Laptop PC series
  • OMEN by HP 15-dh0000 Laptop PC series
  • OMEN by HP 16.1 inch Gaming Laptop 16-k0000 series
  • OMEN by HP 16.1 inch Gaming Laptop 16-n0000 series
  • OMEN by HP 17-cb0000 Laptop PC series
  • Victus by HP 15.6 inch Gaming Laptop 15-fa0000 series
  • Victus by HP 15.6 inch Gaming Laptop 15-fb0000 series
  • Victus by HP 16.1 inch Gaming Laptop PC 16-d0000 series
  • Victus by HP 16.1 inch Gaming Laptop PC 16-d1000 series
  • Victus by HP 16.1 inch Gaming Laptop PC 16-e0000 series
  • Victus by HP 16.1 inch Gaming Laptop PC 16-e1000 series
Desktop Computers:
  • HP Pavilion Gaming Desktop PC TG01-0000a series
  • HP Pavilion Gaming Desktop PC TG01-0000i series
  • HP Pavilion Gaming Desktop PC TG01-1000a series
  • HP Pavilion Gaming Desktop PC TG01-1000i series
  • HP Pavilion Gaming Desktop PC TG01-2000a series
  • HP Pavilion Gaming Desktop PC TG01-2000i series
  • OMEN 25L Desktop PC GT11-1000a series
  • OMEN 25L Desktop PC GT11-1000i series
  • OMEN 25L Desktop PC GT12-1000a series
  • OMEN 25L Desktop PC GT12-1000i series
  • OMEN 25L/30L Desktop PC series
  • OMEN 30L Desktop PC GT13-1000a series
  • OMEN 30L Desktop PC GT13-1000i series
  • OMEN by HP 25L Gaming Desktop PC GT14-0000a series
  • OMEN by HP 25L Gaming Desktop PC GT14-0000i series
  • OMEN by HP 25L Gaming Desktop PC GT14-1000i series
  • OMEN by HP 25L Gaming Desktop PC GT15-0000a series
  • OMEN by HP 25L Gaming Desktop PC GT15-0000i series
  • OMEN by HP 25L Gaming Desktop PC GT15-1000i series
  • OMEN by HP 40L Gaming Desktop PC GT21-0000a series
  • OMEN by HP 40L Gaming Desktop PC GT21-0000i series
  • OMEN by HP 40L Gaming Desktop PC GT21-1000a series
  • OMEN by HP 40L Gaming Desktop PC GT21-1000i series
  • OMEN by HP 45L Gaming Desktop PC GT22-0000a series
  • OMEN by HP 45L Gaming Desktop PC GT22-0000i series
  • OMEN by HP 45L Gaming Desktop PC GT22-1000a series
  • OMEN by HP 45L Gaming Desktop PC GT22-1000i series
  • OMEN Desktop PC 25L GT11-0000a series
  • OMEN Desktop PC 25L GT11-0000i series
  • OMEN Desktop PC 25L GT12-0000a series
  • OMEN Desktop PC 25L GT12-0000i series
  • OMEN Desktop PC 30L GT13-0000a series
  • OMEN Desktop PC 30L GT13-0000i series
  • Victus by HP 15L Gaming Desktop PC series
  • Victus by HP 15L Gaming Desktop PC TG02-0000a series
  • Victus by HP 15L Gaming Desktop PC TG02-0000i series
  • Victus by HP 15L Gaming Desktop PC TG02-1000i series
Operating Systems:
  • Non-OS Specific
RESOLUCIÓN
To resolve this issue, perform one of the following methods to install the Realtek Network driver:
Method 1: Go to the Microsoft Store to update OMEN Gaming Hub to the latest version.
Method 2: Execute Update Windows. Click Check for Windows updates. Download and install all critical optional updates. Restart the computer to ensure all updates are installed.
Method 3: Open HP Support Assistant. Check for updates for the OMEN Gaming Hub SDK Package. Follow the on-screen instructions to update the app.
Method 4: Refer to the following link to download and Install the OMEN SDK directly. A reboot is required after the installation. Be sure to close all open applications prior to installing the OMEN SDK.

Hardware platforms affected : HP Pavilion 15.6 inch Gaming Laptop PC 15-dk2000, HP Pavilion 15.6 inch Gaming Laptop PC 15-ec2000, HP Pavilion 17.3 inch Gaming Laptop PC 17-cd2000, HP Pavilion Gaming 15 Laptop PC (Cyprus) Configurable Material, HP Pavilion Gaming 15 Laptop PC (Duskers) Configurable Material, HP Pavilion Gaming 15-dk0000 Laptop PC, HP Pavilion Gaming 15-dk1000 Laptop PC series, HP Pavilion Gaming 15-ec0000 Laptop PC series, HP Pavilion Gaming 15-ec1000 Laptop PC series, HP Pavilion Gaming 16 Laptop PC (Nimbatus) Configurable Material, HP Pavilion Gaming 16-a0000 Laptop PC series, HP Pavilion Gaming 17 Laptop PC (Mallorca) Configurable Material, HP Pavilion Gaming 17-cd0000 Laptop PC, HP Pavilion Gaming 17-cd1000 Laptop PC series, HP Pavilion Gaming Desktop PC (HolmesGMA) Configurable Material, HP Pavilion Gaming Desktop PC (HolmesGMI) Configurable Material, HP Pavilion Gaming Desktop PC TG01-0000a, HP Pavilion Gaming Desktop PC TG01-0000i, HP Pavilion Gaming Desktop PC TG01-1000a, HP Pavilion Gaming Desktop PC TG01-1000i, HP Pavilion Gaming Desktop PC TG01-2000a, HP Pavilion Gaming Desktop PC TG01-2000i, OMEN 15 Laptop PC (Starmade) Configurable Material, OMEN 15 Laptop PC Configurable Material, OMEN 15-dc2000 Laptop PC series, OMEN 15-dh1000 Laptop PC series, OMEN 15-ek0000 Laptop PC series, OMEN 15-en0000 Laptop PC Series, OMEN 15.6 inch Gaming Laptop PC 15-ek1000, OMEN 15.6 inch Gaming Laptop PC 15-en1000, OMEN 16.1 inch Gaming Laptop PC (Ralph) Configurable Material, OMEN 16.1 inch Gaming Laptop PC (Vanellope) Configurable Material, OMEN 16.1 inch Gaming Laptop PC 16-b0000, OMEN 16.1 inch Gaming Laptop PC 16-b1000, OMEN 16.1 inch Gaming Laptop PC 16-c0000, OMEN 17-cb1000 Laptop PC series, OMEN 17.3 inch Gaming Laptop PC 17-ck0000, OMEN 17.3 inch Gaming Laptop PC 17-ck1000, OMEN 17.3 inch Gaming Laptop PC 17-ck2000, OMEN 17.3 inch Gaming Laptop PC 17-cm2000, OMEN 17.3 inch Gaming Laptop PC Configurable Material, OMEN 25L Desktop PC GT11-1000a, OMEN 25L Desktop PC GT11-1000i, OMEN 25L Desktop PC GT12-1000a, OMEN 25L Desktop PC GT12-1000i, OMEN 25L/30L Desktop PC (OrisaA) Configurable Material, OMEN 30L Desktop PC Configurable Material, OMEN 30L Desktop PC Configurable Material (Orisa30A), OMEN 30L Desktop PC GT13-1000a, OMEN 30L Desktop PC GT13-1000i, OMEN Desktop PC (OrisaI) Configurable Material, OMEN Desktop PC 25L GT11-0000a, OMEN Desktop PC 25L GT11-0000i, OMEN Desktop PC 25L GT12-0000a, OMEN Desktop PC 25L GT12-0000i, OMEN Desktop PC 30L GT13-0000a, OMEN Desktop PC 30L GT13-0000i, OMEN by HP 15 Laptop PC (Gamora) Configurable Material, OMEN by HP 15 Laptop PC (Milos) Configurable Material, OMEN by HP 15-dc0000 Laptop PC series, OMEN by HP 15-dc1000 Laptop PC series, OMEN by HP 15-dh0000 Laptop PC series, OMEN by HP 16.1 inch Gaming Laptop 16-k0000, OMEN by HP 16.1 inch Gaming Laptop 16-k0000 Configurable Material, OMEN by HP 16.1 inch Gaming Laptop 16-n0000, OMEN by HP 16.1 inch Gaming Laptop 16-n0000 Configurable Material, OMEN by HP 17 Laptop PC (Santorini) Configurable Material, OMEN by HP 17-cb0000 Laptop PC, OMEN by HP 25L Gaming Desktop PC Configurable Material (LaprasA), OMEN by HP 25L Gaming Desktop PC Configurable Material (LaprasI), OMEN by HP 25L Gaming Desktop PC GT14-0000a, OMEN by HP 25L Gaming Desktop PC GT14-0000i, OMEN by HP 25L Gaming Desktop PC GT14-1000i, OMEN by HP 25L Gaming Desktop PC GT15-0000a, OMEN by HP 25L Gaming Desktop PC GT15-0000i, OMEN by HP 25L Gaming Desktop PC GT15-1000i, OMEN by HP 40L Gaming Desktop PC Configurable Material (ArtiA), OMEN by HP 40L Gaming Desktop PC Configurable Material (ArtiI), OMEN by HP 40L Gaming Desktop PC GT21-0000a, OMEN by HP 40L Gaming Desktop PC GT21-0000i, OMEN by HP 40L Gaming Desktop PC GT21-1000a, OMEN by HP 40L Gaming Desktop PC GT21-1000i, OMEN by HP 45L Gaming Desktop PC Configurable Material (ArticunoA), OMEN by HP 45L Gaming Desktop PC Configurable Material (ArticunoI), OMEN by HP 45L Gaming Desktop PC GT22-0000a, OMEN by HP 45L Gaming Desktop PC GT22-0000i, OMEN by HP 45L Gaming Desktop PC GT22-1000a, OMEN by HP 45L Gaming Desktop PC GT22-1000i, Victus by HP 15.6 inch Gaming Laptop 15-fa000 Configurable Material, Victus by HP 15.6 inch Gaming Laptop 15-fa0000, Victus by HP 15.6 inch Gaming Laptop 15-fb000 Configurable Material, Victus by HP 15.6 inch Gaming Laptop 15-fb0000, Victus by HP 15L Gaming Desktop PC (Noctali) Configurable Material, Victus by HP 15L Gaming Desktop PC (NoctaliA) Configurable Material, Victus by HP 15L Gaming Desktop PC TG02-0000a, Victus by HP 15L Gaming Desktop PC TG02-0000i, Victus by HP 15L Gaming Desktop PC TG02-1000i, Victus by HP 16.1 inch Gaming Laptop PC 16-d0000, Victus by HP 16.1 inch Gaming Laptop PC 16-d0000 Configurable Material, Victus by HP 16.1 inch Gaming Laptop PC 16-d1000, Victus by HP 16.1 inch Gaming Laptop PC 16-e0000, Victus by HP 16.1 inch Gaming Laptop PC 16-e0000 Configurable Material, Victus by HP 16.1 inch Gaming Laptop PC 16-e1000

Sistemas operativos afectados : No aplicable

Software afectado : No aplicable

ID de referencia cruzada de comunicación de soporte : IA08366212

HP Inc. no se hace responsable de los errores técnicos o editoriales ni de las omisiones del presente documento. Esta información se ha proporcionado "tal cual", sin ningún tipo de garantía. En la medida en que lo permita la ley, ni HP ni sus filiales, subcontratistas o proveedores serán responsables de los daños resultantes, cuantificables o indirectos, incluidos costes por tiempo de inactividad, beneficios perdidos, daños relacionados con la adquisición o la sustitución de productos o servicios, o daños provocados por la pérdida de datos o la restauración de software. La información de este documento está sujeta a cambios sin previo aviso. HP Inc. y los nombres de productos de HP citados en este documento son marcas comerciales de HP en Estados Unidos y otros países. El resto de nombres de compañías y productos mencionados en este documento son marcas comerciales de sus respectivos propietarios.