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COMUNICACIÓN DE SOPORTE- CUSTOMER ADVISORY

ID de documento: c06413198

Versión: 1

Equipos HP - El segundo dispositivo Bluetooth se conecta, pero no funciona

Aviso: La información que contiene este documento, incluidos productos y versiones de software, es actual a fecha de su publicación.Este documento está sujeto a cambios sin previo aviso.

Fecha de publicación : 16-Jul-2019

Última actualización : 16-Jul-2019

DESCRIPCIÓN
Al emparejar un segundo dispositivo Bluetooth, el sistema indica que el segundo dispositivo se conectó correctamente, pero no funciona.
Este problema ocurre en equipos que ejecutan Microsoft Windows 10 versión 1809 (RS5) después de instalar Microsoft Update KB4497934.

ÁMBITO
La información incluida en este documento hace referencia a:
Equipos HP con los siguientes módulos de WLAN:
  • Realtek RTL8822BE
  • Realtek RTK8723BE
Sistemas operativos:
Microsoft Windows 10 RS5 (Versión 1809)
RESOLUCIÓN
Para solucionar el problema utilice una de las siguientes opciones:
Opción 1. Actualice los controladores de Bluetooth y WLAN de Realtek:
Descripción del paquete de software (SoftPaq)
Notas de publicación
Descarga del paquete de software (SoftPaq)
Controlador Bluetooth Realtek serie RTL8xxx
Versión: 1.6.1015.3008
Revisión: S
Descripción del paquete de software (SoftPaq)
Notas de publicación
Descarga del paquete de software (SoftPaq)
Controladores de LAN inalámbrica de la serie Realtek RTL8xxx
Versión: 2024.0.8.107/2024.0.4.108
Revisión: S
nota:
Es posible que haya versiones más recientes disponibles de este software. Compruebe si hay nuevas versiones en: http://www.hp.com/drivers
Opción 2. Actualice el sistema operativo:
  • Instale Microsoft Update
    O
  • Ejecute Windows Update para obtener todas las actualizaciones más recientes y confirmar que la compilación del SO es 17763.592 (o posterior).

Hardware platforms affected : Compaq 18-2000 All-in-One Desktop PC series, Compaq 18-2100 All-in-One Desktop PC series, Compaq 18-2200 All-in-One Desktop PC series, Compaq 18-2300 All-in-One Desktop PC series, Compaq 18-3000 All-in-One Desktop PC series, Compaq 18-3100 All-in-One Desktop PC series, Compaq 18-3200 All-in-One Desktop PC series, Compaq 18-3300 All-in-One Desktop PC series, Compaq 18-4000 All-in-One Desktop PC series, Compaq 18-4100 All-in-One Desktop PC series, Compaq 18-4200 All-in-One Desktop PC series, Compaq 18-4400 All-in-One Desktop PC series, Compaq 18-4600 All-in-One Desktop PC series, HP 14-cm0000 Laptop PC, HP 14-cm1000 Laptop PC, HP 14-d0000 Laptop PC series, HP 14-d1000 Laptop PC series, HP 14-dk0000 Laptop PC, HP 14-dq0000 Laptop PC series (deleted), HP 14-dq1000 Laptop PC series (deleted), HP 14g-cx0000 Laptop PC, HP 14g-cx1000 Laptop PC, HP 14q-cy0000 Laptop PC, HP 14q-cy1000 Laptop PC, HP 14s-dk0000 Laptop PC, HP 14s-dm0000 Laptop PC, HP 14s-dp0000 Laptop PC, HP 14s-dr0000 Laptop PC series (deleted), HP 14s-dr1000 Laptop PC series (deleted), HP 14s-dy0000 Laptop PC series (deleted), HP 14s-dy1000 Laptop PC series (deleted), HP 15-da0000 Laptop PC, HP 15-da1000 Laptop PC, HP 15-da2000 Laptop PC series, HP 15-db0000 Laptop PC, HP 15-db1000 Laptop PC, HP 15-dw0000 Laptop PC, HP 15-dw1000 Laptop PC series, HP 15-dy0000 Laptop PC, HP 15-dy1000 Laptop PC series, HP 15-f0000 Laptop PC, HP 15-f1000 Laptop PC series, HP 15g-dr0000 Laptop PC, HP 15g-dr1000 Laptop PC, HP 15g-dr2000 Laptop PC series, HP 15g-dx0000 Laptop PC, HP 15g-dx1000 Laptop PC, HP 15q-ds0000 Laptop PC, HP 15q-ds1000 Laptop PC, HP 15q-ds2000 Laptop PC series, HP 15q-dy0000 Laptop PC, HP 15q-dy1000 Laptop PC, HP 15s-dr0000 Laptop PC, HP 15s-dr1000 Laptop PC series, HP 15s-du0000 Laptop PC, HP 15s-du1000 Laptop PC series, HP 15s-dy0000 Laptop PC, HP 15s-dy1000 Laptop PC series, HP 15s-fr0000 Laptop PC series (deleted), HP 15s-fr1000 Laptop PC series (deleted), HP 15s-fy0000 Laptop PC series (deleted), HP 15s-fy1000 Laptop PC series, HP 17-ca0000 Laptop PC, HP 17-ca1000 Laptop PC, HP 245 G7 Notebook PC, HP 250 G7 Notebook PC, HP 255 G7 Notebook PC, HP 256 G7 Notebook PC, HP 258 G7 Notebook PC, HP 340S G7 Notebook PC, HP All-in-One PC 22-c0000a, HP All-in-One PC 24-f0000a, HP Beats Special Edition 15-p000 Notebook PC, HP Beats Special Edition 15-p300 Notebook PC, HP Chromebox CB1-000, HP Chromebox CB1-100, HP ENVY 13-ah1000 Laptop PC series, HP ENVY 13-ar0000 x360 Convertible PC, HP ENVY 13m-ar0000 x360 Convertible PC, HP ENVY 15-ds0000 x360 Convertible PC, HP ENVY 15m-ds0000 x360 Convertible PC, HP ENVY Rove 20-k000 Mobile All-in-One Desktop PC series, HP ENVY Rove 20-k100 Mobile All-in-One Desktop PC series, HP ENVY Rove 20-k200 Mobile All-in-One Desktop PC series, HP EliteBook 735 G5 Notebook PC, HP EliteBook 735 G6 Notebook PC, HP EliteBook 740 G1 Notebook PC, HP EliteBook 740 G2 Notebook PC, HP EliteBook 740 G3 Notebook PC, HP EliteBook 745 G2 Notebook PC, HP EliteBook 745 G3 Notebook PC, HP EliteBook 745 G4 Notebook PC, HP EliteBook 745 G5 Notebook PC, HP EliteBook 745 G6 Notebook PC, HP EliteBook 750 G1 Notebook PC, HP EliteBook 750 G2 Notebook PC, HP EliteBook 750 G3 Notebook PC, HP EliteBook 755 G2 Notebook PC, HP EliteBook 755 G3 Notebook PC, HP EliteBook 755 G4 Notebook PC, HP EliteBook 755 G5 Notebook PC, HP EliteDesk 800 G3 Small Form Factor PC, HP EliteDesk 800 G4 Small Form Factor PC, HP EliteDesk 800 G4 Tower PC, HP EliteOne 800 G2 23-inch Non-Touch All-in-One PC, HP EliteOne 800 G4 23.8-inch Touch GPU All-in-One PC, HP Pavilion 11-ap0000 x360 Convertible PC, HP Pavilion 11m-ad000 x360 Convertible PC, HP Pavilion 11m-ad100 x360 Convertible PC, HP Pavilion 11m-ap0000 x360 Convertible PC, HP Pavilion 12-b000 x2 Detachable PC, HP Pavilion 13-a000 x360 Convertible PC, HP Pavilion 13-a100 x360 Convertible PC, HP Pavilion 13-a200 x360 Convertible PC, HP Pavilion 13-a300 x360 Convertible PC, HP Pavilion 13-an0000 Laptop PC series, HP Pavilion 13-an1000 Laptop PC series, HP Pavilion 13-b000 Notebook PC series, HP Pavilion 13-b100 Notebook PC series, HP Pavilion 13-b200 Notebook PC series, HP Pavilion 13-p100 x2 PC, HP Pavilion 13-r000 x2 Detachable PC, HP Pavilion 13-r100 x2 Detachable PC, HP Pavilion 13-s000 x360 Convertible PC, HP Pavilion 13-s100 x360 Convertible PC, HP Pavilion 13-u000 x360 Convertible PC, HP Pavilion 13-u100 x360 Convertible PC, HP Pavilion 14 Chromebook, HP Pavilion 14-ab000 Notebook PC series, HP Pavilion 14-ab000 Notebook PC series (Touch), HP Pavilion 14-ab100 Notebook PC series, HP Pavilion 14-ab100 Notebook PC series (Touch), HP Pavilion 14-al000 Notebook PC series, HP Pavilion 14-al000 Notebook PC series (Touch), HP Pavilion 14-al100 Notebook PC, HP Pavilion 14-av000 Notebook PC series, HP Pavilion 14-av100 Notebook PC, HP Pavilion 14-b100 Sleekbook, HP Pavilion 14-b100 Ultrabook, HP Pavilion 14-ba000 x360 Convertible PC, HP Pavilion 14-ba100 x360 Convertible PC, HP Pavilion 14-ba200 x360 Convertible PC, HP Pavilion 14-bf000 Laptop PC, HP Pavilion 14-bf100 Laptop PC, HP Pavilion 14-bf600 Laptop PC, HP Pavilion 14-bk000 Laptop PC, HP Pavilion 14-bk100 Laptop PC, HP Pavilion 14-c000 Chromebook, HP Pavilion 14-cc00 x360 Convertible PC, HP Pavilion 14-cd0000 x360 Convertible PC, HP Pavilion 14-cd1000 x360 Convertible PC, HP Pavilion 14-cd2000 x360 Convertible PC series, HP Pavilion 14-ce0000 Laptop PC, HP Pavilion 14-ce1000 Laptop PC, HP Pavilion 14-ce2000 Laptop PC, HP Pavilion 14-ce3000 Laptop PC series, HP Pavilion 14-dd0000 x360 Convertible PC, HP Pavilion 14-dh0000 x360 Convertible PC, HP Pavilion 14-dh1000 Convertible x360 PC series, HP Pavilion 14-e000 Notebook PC series, HP Pavilion 14-f000 Sleekbook, HP Pavilion 14-n000 Notebook PC series, HP Pavilion 14-n100 Notebook PC series, HP Pavilion 14-n200 Notebook PC series, HP Pavilion 14-n200 TouchSmart Notebook PC series, HP Pavilion 14-n200 TouchSmart Ultrabook, HP Pavilion 14-v000 Notebook PC series, HP Pavilion 14-v100 Notebook PC series, HP Pavilion 14-v200 Notebook PC (Touch), HP Pavilion 14-v200 Notebook PC series, HP Pavilion 14m-ba000 x360 Convertible PC, HP Pavilion 14m-ba100 x360 Convertible PC, HP Pavilion 14m-cd0000 x360 Convertible PC, HP Pavilion 14m-dd0000 x360 Convertible PC, HP Pavilion 14m-dh0000 x360 Convertible PC, HP Pavilion 14m-dh1000 x360 Convertible PC series, HP Pavilion 14q-cd0000 x360 Convertible PC, HP Pavilion 14q-cd1000 x360 Convertible PC, HP Pavilion 14q-dh0000 x360 Convertible PC, HP Pavilion 14q-dh1000 x360 Convertible PC series, HP Pavilion 15-ab000 Notebook PC series, HP Pavilion 15-ab000 Notebook PC series (Touch), HP Pavilion 15-ab100 Notebook PC series, HP Pavilion 15-ab100 Notebook PC series (Touch), HP Pavilion 15-ab200 Notebook PC series, HP Pavilion 15-ab200 Notebook PC series (Touch), HP Pavilion 15-ab500 Notebook PC series, HP Pavilion 15-ab500 Notebook PC series (Touch), HP Pavilion 15-au000 Notebook PC series, HP Pavilion 15-au000 Notebook PC series (Touch), HP Pavilion 15-au100 Notebook PC, HP Pavilion 15-au500 Notebook PC series, HP Pavilion 15-au500 Notebook PC series (Touch), HP Pavilion 15-au600 Notebook PC, HP Pavilion 15-aw000 Notebook PC series, HP Pavilion 15-aw000 Notebook PC series (Touch), HP Pavilion 15-aw100 Notebook PC, HP Pavilion 15-b100 Sleekbook, HP Pavilion 15-b100 Ultrabook, HP Pavilion 15-bc000 Notebook PC series, HP Pavilion 15-bc000 Notebook PC series (Touch), HP Pavilion 15-bc100 Notebook PC, HP Pavilion 15-bc200 Notebook PC, HP Pavilion 15-bc300 Notebook PC, HP Pavilion 15-bc400 Notebook PC series, HP Pavilion 15-bc500 Laptop, HP Pavilion 15-bj000 Notebook PC series, HP Pavilion 15-bj000 Notebook PC series (Touch), HP Pavilion 15-bk000 x360 Convertible PC, HP Pavilion 15-bk100 x360 Convertible PC, HP Pavilion 15-br000 x360 Convertible PC, HP Pavilion 15-br100 x360 Convertible PC, HP Pavilion 15-cc000 Laptop PC, HP Pavilion 15-cc100 Laptop PC, HP Pavilion 15-cc500 Laptop PC, HP Pavilion 15-cc600 Laptop PC, HP Pavilion 15-cc700 Laptop PC, HP Pavilion 15-cd000 Laptop PC, HP Pavilion 15-ck000 Laptop PC, HP Pavilion 15-cr0000 x360 Convertible PC, HP Pavilion 15-cs0000 Laptop PC, HP Pavilion 15-cs1000 Laptop PC, HP Pavilion 15-cs2000 Laptop PC, HP Pavilion 15-cs3000 Laptop PC series, HP Pavilion 15-cu0000 Laptop PC, HP Pavilion 15-cu1000 Laptop PC, HP Pavilion 15-cw0000 Laptop PC, HP Pavilion 15-cw1000 Laptop PC, HP Pavilion 15-dp0000 Laptop PC, HP Pavilion 15-dq0000 x360 Convertible PC, HP Pavilion 15-dq1000 x360 Convertible PC series, HP Pavilion 15-e000 Notebook PC series, HP Pavilion 15-e100 Notebook PC series, HP Pavilion 15-n000 Notebook PC series, HP Pavilion 15-n100 Notebook PC series, HP Pavilion 15-n200 Notebook PC series, HP Pavilion 15-n200 TouchSmart Notebook PC series, HP Pavilion 15-n300 Notebook PC series, HP Pavilion 15-p000 Notebook PC series, HP Pavilion 15-p100 Notebook PC series, HP Pavilion 15-p200 Notebook PC (Touch), HP Pavilion 15-p200 Notebook PC series, HP Pavilion 15-p700 Notebook PC series, HP Pavilion 15-p700 Notebook PC series (Touch), HP Pavilion 15g-ab000 Notebook PC series, HP Pavilion 15g-ab000 Notebook PC series (Touch), HP Pavilion 15q-ab000 Notebook PC series, HP Pavilion 15q-ab000 Notebook PC series (Touch), HP Pavilion 17-ab000 Notebook PC series, HP Pavilion 17-ab000 Notebook PC series (Touch), HP Pavilion 17-ab100 Notebook PC, HP Pavilion 17-ab200 Notebook PC, HP Pavilion 17-ab300 Notebook PC, HP Pavilion 17-ab400 Notebook PC series, HP Pavilion 17-ar000 Laptop PC, HP Pavilion 17-e000 Notebook PC series, HP Pavilion 17-e100 Notebook PC series, HP Pavilion 17-e100 TouchSmart Notebook PC series, HP Pavilion 17-f000 Notebook PC series, HP Pavilion 17-f100 Notebook PC series, HP Pavilion 17-f200 Notebook PC (Touch), HP Pavilion 17-f200 Notebook PC series, HP Pavilion 17-g000 Notebook PC series, HP Pavilion 17-g000 Notebook PC series (Touch), HP Pavilion 17-g100 Notebook PC series, HP Pavilion 17-g100 Notebook PC series (Touch), HP Pavilion 17-g200 Notebook PC series, HP Pavilion 17-g200 Notebook PC series (Touch), HP Pavilion 24-r100 All-in-One Desktop series, HP Pavilion Gaming 15-ak000 Notebook, HP Pavilion Gaming 15-ak000 Notebook (Touch), HP Pavilion Gaming 15-ak100 Notebook, HP Pavilion Gaming 15-ak100 Notebook (Touch), HP Pavilion Gaming 15-cx0000 Laptop PC, HP Pavilion Gaming 15-dk0000 Laptop PC, HP Pavilion Gaming 15-ec0000 Laptop PC series, HP Pavilion Gaming 17-cd0000 Laptop PC, HP Pavilion Sleekbook 14-b000, HP Pavilion Sleekbook 15-b000, HP Pavilion Touch 14-n000 Ultrabook, HP Pavilion Touch 14-n200 Notebook PC series, HP Pavilion TouchSmart 14-b100 Sleekbook, HP Pavilion TouchSmart 14-b100 Ultrabook, HP Pavilion TouchSmart 14-f000 Sleekbook, HP Pavilion TouchSmart 14-n000 Notebook PC series, HP Pavilion TouchSmart 14-n000 Ultrabook, HP Pavilion TouchSmart 14-n100 Notebook PC series, HP Pavilion TouchSmart 15-b000 Sleekbook, HP Pavilion TouchSmart 15-b100 Sleekbook, HP Pavilion TouchSmart 15-n000 Notebook PC series, HP Pavilion TouchSmart 15-n100 Notebook PC series, HP Pavilion TouchSmart 15-n300 Notebook PC series, HP Pavilion Ultrabook 14-b000, HP Pavilion Ultrabook 15-b000, HP Pavilion dm1-1000 Entertainment Notebook PC series, HP Pavilion dm1-1100 Entertainment Notebook PC series, HP Pavilion dm1-2000 Entertainment Notebook PC series, HP Pavilion dm1-2100 Entertainment Notebook PC series, HP Pavilion dm1-3000 Entertainment Notebook PC series, HP Pavilion dm1-3100 Entertainment Notebook PC series, HP Pavilion dm1-3200 Entertainment Notebook PC series, HP Pavilion dm1-4000 Entertainment Notebook PC series, HP Pavilion dm1-4100 Entertainment Notebook PC series, HP Pavilion dm1-4100 by Alexandre Herchcovitch Entertainment Notebook PC series, HP Pavilion dm1-4200 Entertainment Notebook PC series, HP Pavilion dm1-4300 Notebook PC series, HP Pavilion dm1-4400 Notebook PC series, HP Pavilion dm3-1000 Entertainment Notebook PC series, HP Pavilion dm3-1100 Entertainment Notebook PC series, HP Pavilion dm3-2000 Entertainment Notebook PC series, HP Pavilion dm3-2100 Entertainment Notebook PC series, HP Pavilion dm3-3000 Entertainment Notebook PC series, HP Pavilion dm3-3100 Entertainment Notebook PC series, HP Pavilion dm4-1000 Entertainment Notebook PC series, HP Pavilion dm4-1100 Entertainment Notebook PC series, HP Pavilion dm4-1200 Entertainment Notebook PC series, HP Pavilion dm4-1300 Entertainment Notebook PC series, HP Pavilion dm4-2000 Entertainment Notebook PC series, HP Pavilion dm4-2100 Entertainment Notebook PC series, HP Pavilion dm4-3000 Beats Edition Entertainment Notebook PC series, HP Pavilion dm4-3000 Entertainment Notebook PC series, HP Pavilion dm4-3100 Beats Edition Entertainment Notebook PC series, HP Pavilion dm4-3100 Entertainment Notebook PC series, HP Pavilion dv1000 Notebook PC series, HP Pavilion dv1100 Notebook PC series, HP Pavilion dv1200 Notebook PC series, HP Pavilion dv1300 Notebook PC series, HP Pavilion dv1400 Notebook PC series, HP Pavilion dv1500 Notebook PC series, HP Pavilion dv1600 Notebook PC series, HP Pavilion dv1700 Notebook PC series, HP Pavilion dv2-1000 Entertainment Notebook PC series, HP Pavilion dv2-1100 Entertainment Notebook PC series, HP Pavilion dv2-1200 Entertainment Notebook PC series, HP Pavilion dv2000 Entertainment Notebook PC series, HP Pavilion dv2100 Entertainment Notebook PC series, HP Pavilion dv2200 Entertainment Notebook PC series, HP Pavilion dv2300 Entertainment Notebook PC series, HP Pavilion dv2400 Entertainment Notebook PC series, HP Pavilion dv2500 Entertainment Notebook PC series, HP Pavilion dv2600 Entertainment Notebook PC series, HP Pavilion dv2600 Special Edition Entertainment Notebook PC series, HP Pavilion dv2700 Entertainment Notebook PC series, HP Pavilion dv2700 Special Edition Entertainment Notebook PC series, HP Pavilion dv2800 Artist Entertainment Notebook PC series, HP Pavilion dv2800 Entertainment Notebook PC series, HP Pavilion dv2800 Verve Entertainment Notebook PC series, HP Pavilion dv2900 Artist Entertainment Notebook PC series, HP Pavilion dv2900 Entertainment Notebook PC series, HP Pavilion dv2900 Special Edition Entertainment Notebook PC series, HP Pavilion dv2900 Verve Entertainment Notebook PC series, HP Pavilion dv3-1000 Entertainment Notebook PC series, HP Pavilion dv3-1100 Entertainment Notebook PC series, HP Pavilion dv3-1200 Entertainment Notebook PC series, HP Pavilion dv3-2000 Entertainment Notebook PC series, HP Pavilion dv3-2100 Entertainment Notebook PC series, HP Pavilion dv3-2200 Entertainment Notebook PC series, HP Pavilion dv3-2300 Entertainment Notebook PC series, HP Pavilion dv3-4000 Entertainment Notebook PC series, HP Pavilion dv3-4100 Entertainment Notebook PC series, HP Pavilion dv3-4200 Entertainment Notebook PC series, HP Pavilion dv3-4300 Entertainment Notebook PC series, HP Pavilion dv3000 Entertainment Notebook PC series, HP Pavilion dv3100 Entertainment Notebook PC series, HP Pavilion dv3500 Entertainment Notebook PC series, HP Pavilion dv3600 Entertainment Notebook PC series, HP Pavilion dv3700 Entertainment Notebook PC series, HP Pavilion dv3800 Entertainment Notebook PC series, HP Pavilion dv4-1000 Entertainment Notebook PC series, HP Pavilion dv4-1100 Entertainment Notebook PC series, HP Pavilion dv4-1100 Special Edition Entertainment Notebook PC series, HP Pavilion dv4-1200 Entertainment Notebook PC series, HP Pavilion dv4-1200 Special Edition Entertainment Notebook PC series, HP Pavilion dv4-1300 Entertainment Notebook PC series, HP Pavilion dv4-1400 Entertainment Notebook PC series, HP Pavilion dv4-1500 Entertainment Notebook PC series, HP Pavilion dv4-1600 Entertainment Notebook PC series, HP Pavilion dv4-2000 Entertainment Notebook PC series, HP Pavilion dv4-2100 Entertainment Notebook PC series, HP Pavilion dv4-3000 Entertainment Notebook PC series, HP Pavilion dv4-3100 Entertainment Notebook PC series, HP Pavilion dv4-3200 Entertainment Notebook PC series, HP Pavilion dv4-4000 Entertainment Notebook PC series, HP Pavilion dv4-4100 Entertainment Notebook PC series, HP Pavilion dv4-4200 Entertainment Notebook PC series, HP Pavilion dv4-5000 Entertainment Notebook PC series, HP Pavilion dv4-5100 Entertainment Notebook PC series, HP Pavilion dv4-5a00 Entertainment Notebook PC series, HP Pavilion dv4000 Notebook PC series, HP Pavilion dv4100 Notebook PC series, HP Pavilion dv4200 Notebook PC series, HP Pavilion dv4300 Notebook PC series, HP Pavilion dv4400 Notebook PC series, HP Pavilion dv5-1000 Entertainment Notebook PC series, HP Pavilion dv5-1100 Entertainment Notebook PC series, HP Pavilion dv5-1100 Special Edition Entertainment Notebook PC series, HP Pavilion dv5-1200 Entertainment Notebook PC series, HP Pavilion dv5-1200 Special Edition Entertainment Notebook PC series, HP Pavilion dv5-1300 Entertainment Notebook PC series, HP Pavilion dv5-2000 Entertainment Notebook PC series, HP Pavilion dv5-2100 Entertainment Notebook PC series, HP Pavilion dv5-2200 Entertainment Notebook PC series, HP Pavilion dv5-2300 Entertainment Notebook PC series, HP Pavilion dv5000 Notebook PC series, HP Pavilion dv5100 Notebook PC series, HP Pavilion dv5200 Notebook PC series, HP Pavilion dv5300 Notebook PC series, HP Pavilion dv6-1000 Entertainment Notebook PC series, HP Pavilion dv6-1100 Entertainment Notebook PC series, HP Pavilion dv6-1200 Artist Edition Entertainment Notebook PC series, HP Pavilion dv6-1200 Entertainment Notebook PC series, HP Pavilion dv6-1300 Entertainment Notebook PC series, HP Pavilion dv6-1400 Entertainment Notebook PC series, HP Pavilion dv6-2000 Entertainment Notebook PC series, HP Pavilion dv6-2100 Entertainment Notebook PC series, HP Pavilion dv6-3000 Entertainment Notebook PC series, HP Pavilion dv6-3000 Select Edition Entertainment Notebook PC series, HP Pavilion dv6-3100 Entertainment Notebook PC series, HP Pavilion dv6-3100 Quad Edition Entertainment Notebook PC series, HP Pavilion dv6-3100 Select Edition Entertainment Notebook PC series, HP Pavilion dv6-3200 Entertainment Notebook PC series, HP Pavilion dv6-3200 Rossignol Edition Entertainment Notebook PC series, HP Pavilion dv6-3200 Select Edition Entertainment Notebook PC series, HP Pavilion dv6-3300 Entertainment Notebook PC series, HP Pavilion dv6-3300 Rossignol Special Edition Entertainment Notebook PC series, HP Pavilion dv6-4000 Entertainment Notebook PC series, HP Pavilion dv6-6000 Entertainment Notebook PC series, HP Pavilion dv6-6000 Quad Edition Entertainment Notebook PC series, HP Pavilion dv6-6000 Select Edition Entertainment Notebook PC series, HP Pavilion dv6-6100 Entertainment Notebook PC series, HP Pavilion dv6-6100 Quad Edition Entertainment Notebook PC series, HP Pavilion dv6-6100 Select Edition Entertainment Notebook PC series, HP Pavilion dv6-6200 Entertainment Notebook PC series, HP Pavilion dv6-6200 Quad Edition Entertainment Notebook PC series, HP Pavilion dv6-6200 Select Edition Entertainment Notebook PC series, HP Pavilion dv6-6b00 Entertainment Notebook PC series, HP Pavilion dv6-6b00 Quad Edition Entertainment Notebook PC series, HP Pavilion dv6-6b00 Select Edition Entertainment Notebook PC series, HP Pavilion dv6-6c00 Entertainment Notebook PC series, HP Pavilion dv6-6c00 Quad Edition Entertainment Notebook PC series, HP Pavilion dv6-6c00 Select Edition Entertainment Notebook PC series, HP Pavilion dv6-7000 Entertainment Notebook PC series, HP Pavilion dv6-7000 Quad Edition Entertainment Notebook PC series, HP Pavilion dv6-7000 Select Edition Entertainment Notebook PC series, HP Pavilion dv6-7100 Entertainment Notebook PC series, HP Pavilion dv6000 Entertainment Notebook PC series, HP Pavilion dv6100 Entertainment Notebook PC series, HP Pavilion dv6200 Entertainment Notebook PC series, HP Pavilion dv6300 Entertainment Notebook PC series, HP Pavilion dv6400 Entertainment Notebook PC series, HP Pavilion dv6500 Entertainment Notebook PC series, HP Pavilion dv6500 Special Edition Entertainment Notebook PC series, HP Pavilion dv6600 Entertainment Notebook PC series, HP Pavilion dv6600 Special Edition Entertainment Notebook PC series, HP Pavilion dv6700 Entertainment Notebook PC series, HP Pavilion dv6700 Special Edition Entertainment Notebook PC series, HP Pavilion dv6700 Thrive Special Edition Entertainment Notebook PC series, HP Pavilion dv6800 Entertainment Notebook PC series, HP Pavilion dv6800 Influx Special Edition Entertainment Notebook PC series, HP Pavilion dv6800 Special Edition Entertainment Notebook PC series, HP Pavilion dv6800 Thrive Special Edition Entertainment Notebook PC series, HP Pavilion dv6900 Entertainment Notebook PC series, HP Pavilion dv6900 Thrive Special Edition Entertainment Notebook PC series, HP Pavilion dv7-1000 Entertainment Notebook PC series, HP Pavilion dv7-1100 Entertainment Notebook PC series, HP Pavilion dv7-1200 Entertainment Notebook PC series, HP Pavilion dv7-1400 Entertainment Notebook PC series, HP Pavilion dv7-2000 Entertainment Notebook PC series, HP Pavilion dv7-2100 Entertainment Notebook PC series, HP Pavilion dv7-2200 Entertainment Notebook PC series, HP Pavilion dv7-2300 Entertainment Notebook PC series, HP Pavilion dv7-3000 Entertainment Notebook PC series, HP Pavilion dv7-3100 Entertainment Notebook PC series, HP Pavilion dv7-3300 Entertainment Notebook PC series, HP Pavilion dv7-4000 Entertainment Notebook PC series, HP Pavilion dv7-4000 Select Edition Entertainment Notebook PC series, HP Pavilion dv7-4100 Entertainment Notebook PC series, HP Pavilion dv7-4100 Select Edition Entertainment Notebook PC series, HP Pavilion dv7-4200 Entertainment Notebook PC series, HP Pavilion dv7-4300 Entertainment Notebook PC series, HP Pavilion dv7-5000 Entertainment Notebook PC series, HP Pavilion dv7-6000 Entertainment Notebook PC series, HP Pavilion dv7-6100 Entertainment Notebook PC series, HP Pavilion dv7-6100 Quad Edition Entertainment Notebook PC series, HP Pavilion dv7-6200 Quad Edition Entertainment Notebook PC series, HP Pavilion dv7-6b00 Entertainment Notebook PC series, HP Pavilion dv7-6b00 Quad Edition Entertainment Notebook PC series, HP Pavilion dv7-6c00 Entertainment Notebook PC series, HP Pavilion dv7-6c00 Quad Edition Entertainment Notebook PC series, HP Pavilion dv7-7000 Entertainment Notebook PC series, HP Pavilion dv7-7000 Quad Edition Entertainment Notebook PC series, HP Pavilion dv7-7000 Select Edition Entertainment Notebook PC series, HP Pavilion dv7-7100 Entertainment Notebook PC series, HP Pavilion dv8-1000 Entertainment Notebook PC series, HP Pavilion dv8-1100 Entertainment Notebook PC series, HP Pavilion dv8-1200 Entertainment Notebook PC series, HP Pavilion dv8000 Notebook PC series, HP Pavilion dv8100 Notebook PC series, HP Pavilion dv8200 Notebook PC series, HP Pavilion dv8300 Notebook PC series, HP Pavilion dv8400 Notebook PC series, HP Pavilion dv9000 Entertainment Notebook PC series, HP Pavilion dv9100 Entertainment Notebook PC series, HP Pavilion dv9200 Entertainment Notebook PC series, HP Pavilion dv9300 Entertainment Notebook PC series, HP Pavilion dv9400 Entertainment Notebook PC series, HP Pavilion dv9500 Entertainment Notebook PC series, HP Pavilion dv9600 Entertainment Notebook PC series, HP Pavilion dv9700 Entertainment Notebook PC series, HP Pavilion dv9800 Entertainment Notebook PC series, HP Pavilion dv9900 Entertainment Notebook PC series, HP Pavilion dx6500 Notebook PC series, HP Pavilion g4-1000 Notebook PC series, HP Pavilion g4-1100 Notebook PC series, HP Pavilion g4-1200 Notebook PC series, HP Pavilion g4-1300 Notebook PC series, HP Pavilion g4-1400 Notebook PC series, HP Pavilion g4-2000 Notebook PC series, HP Pavilion g4-2100 Notebook PC series, HP Pavilion g4-2200 Notebook PC series, HP Pavilion g4-2300 Notebook PC series, HP Pavilion g6-1000 Notebook PC series, HP Pavilion g6-1100 Notebook PC series, HP Pavilion g6-1200 Notebook PC series, HP Pavilion g6-1300 Notebook PC series, HP Pavilion g6-1a00 Notebook PC series, HP Pavilion g6-1b00 Notebook PC series, HP Pavilion g6-1c00 Notebook PC series, HP Pavilion g6-1d00 Notebook PC series, HP Pavilion g6-2000 Notebook PC series, HP Pavilion g6-2000 Select Edition Notebook PC series, HP Pavilion g6-2100 Notebook PC series, HP Pavilion g6-2200 Notebook PC series, HP Pavilion g6-2200 Select Edition Notebook PC series, HP Pavilion g6-2300 Notebook PC series, HP Pavilion g6-2300 Select Edition Notebook PC series, HP Pavilion g7-1000 Notebook PC series, HP Pavilion g7-1100 Notebook PC series, HP Pavilion g7-1200 Notebook PC series, HP Pavilion g7-1300 Notebook PC series, HP Pavilion g7-2000 Notebook PC series, HP Pavilion g7-2100 Notebook PC series, HP Pavilion g7-2200 Notebook PC series, HP Pavilion g7-2300 Notebook PC series, HP Pavilion m3-s000 x360 Convertible PC, HP Pavilion x2 12-b100 Detachable PC, HP ProBook 430 G1 Notebook PC, HP ProBook 430 G2 Notebook PC, HP ProBook 430 G3 Notebook PC, HP ProBook 430 G4 Notebook PC, HP ProBook 430 G7 Notebook PC, HP ProBook 440 G0 Notebook PC, HP ProBook 440 G1 Notebook PC, HP ProBook 440 G2 Notebook PC, HP ProBook 440 G3 Notebook PC, HP ProBook 440 G4 Notebook PC, HP ProBook 445 G1 Notebook PC, HP ProBook 445 G2 Notebook PC, HP ProBook 445 G6 Notebook PC, HP ProBook 450 G0 Notebook PC, HP ProBook 450 G1 Notebook PC, HP ProBook 450 G2 Notebook PC, HP ProBook 450 G3 Notebook PC, HP ProBook 450 G4 Notebook PC, HP ProBook 455 G1 Notebook PC, HP ProBook 455 G2 Notebook PC, HP ProBook 455 G3 Notebook PC, HP ProBook 455 G4 Notebook PC, HP ProBook 470 G0 Notebook PC, HP ProBook 470 G1 Notebook PC, HP ProBook 470 G2 Notebook PC, HP ProBook 470 G3 Notebook PC, HP ProBook 470 G4 Notebook PC, HP ProBook 470 G5 Notebook PC, HP ProDesk 400 G3 Desktop Mini PC, HP ProDesk 600 G3 Small Form Factor PC, HP Stream 11-ak0000 Laptop PC, HP Stream 11-ak1000 Laptop PC, OMEN by HP 15-dc0000 Laptop PC series, OMEN by HP 15-dc1000 Laptop PC series, OMEN by HP 15-dh0000 Laptop PC series, OMEN by HP 17-cb0000 Laptop PC, OMEN by HP Obelisk Desktop PC 875-0000, Star Wars Special Edition 15-an000 Notebook, Star Wars Special Edition 15-an000 Notebook (Touch)

Sistemas operativos afectados : No aplicable

Software afectado : No aplicable

ID de referencia cruzada de comunicación de soporte : IA06408273

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