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Soporte al cliente de HP: base de conocimientos

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  • Información
    Corrija errores en Win 10

    Resuelva problemas de actualización  de Windows 10  en un PC o impresora HP – haga clic aquí

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HP PCs - Creating Recovery Discs or Saving a Recovery Image to a USB Flash Drive (Windows 7)

This document pertains to HP and Compaq computers that came with Windows 7.
This document describes how to create recovery media that you can use to restore your computer to its original condition in case of a major problem with your computer.
HP strongly recommends that you create recovery discs or create a recovery USB flash drive as soon as you receive your computer. If your HP computer with Windows 7 does not have the HP recovery program, or if the recovery discs or USB drive was not created before the recovery partition was damaged or erased, you will need to find a set of the HP recovery discs that match your model number from the Internet or install a new operating system.
HP recovery software allows you to make only one recovery backup. These backup files contain the original operating system, drivers, and application software that shipped with the computer.

Recovery media options: Discs or a USB flash drive

Your computer might have one or two options for creating recovery media. Use the option that works best for you.
To determine which options are available to create recovery media, click Start (), click All Programs, and then click Recovery Manager.
  • If Recovery Disc Creation displays in the list, you can use discs only.
  • If Recovery Media Creation displays in the list, you can use either discs or a USB flash drive.
Depending on the media options that your computer provides, follow one of the procedures below.

Frequently asked questions about creating HP recovery media

Why do I get the message, "Recovery disc has been created"?

I get an errors when creating discs, what can I do?

When I try to create a USB flash drive, it does not detect my USB storage device. Why?

When I create HP Recovery media, does it save software I installed... like Office?


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País/región: Flag España

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