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HP UPD - Manage HP UPD Status Notification Pop-ups

Introduction

The HP Universal Print Driver (UPD) automatically discovers and prints to supported HP devices and some non‑HP devices with a single print driver. When you install the free HP UPD on a PC or laptop, it communicates with the supported devices to determine the unique print capabilities installed on each device.
Some versions of HP UPD include a feature named Status Notification Pop-ups (SNPs). SNPs provide immediate job information and printer status information by a small pop-up window on the client PC. SNPs also provide current information about printer consumables, such as toner levels and links to HP SureSupply ordering system and HP Instant Support page. The SNP feature, which displays during the submittal of a print job, is fully configurable through a variety of tools available to print administrators.
HP UPD versions after 6.4.1 no longer support SNPs. To download the most recent version of HP UPD, visit this site: www.hp.com/go/upd.

Description and benefits

Status Notification Pop-ups (SNPs) provides HP UPD users with the following information:
  • Print status and error messages. Provides users with printer status information so they can respond to and resolve many minor printer problems such as an open cover or paper jams, reducing the number of Help Desk calls.
  • Dashboard view of supply levels. Dashboard view allows users to plan ahead to ensure that sufficient supplies exist in the printer before printing large print jobs.
  • Links to the HP SureSupply ordering system. This makes it convenient to order genuine HP supplies. Click the SNP Windows option, “Shop for Supplies,” to open the HP SureSupply ordering system.
  • Links to HP Support pages. Get instant support for many printer problems by clicking on “HP Support” for detailed information on printer status and printer error messages.

How the SNP works

When selected for printing, the HP UPD attempts to communicate directly with the printer to gather status and job information during printing. By querying the printer through SNMP get commands, network traffic is kept to a minimum and is only present during printing. If the HP UPD is unable to communicate with the printer, possibly due to security settings, or SNMP community names set on the printing products, then the pop-ups do not appear on the client PCs. Normal printing is unaffected.

SNP default behavior

Status notification popups are enabled by default in HP UPD. These popups will be seen in workgroups, domains with fewer than 100 users or on any domain with a name ending in .local. For all other environments, the following features are automatically disabled:
  • Printer status notification
  • HP Support and Shop for Supplies links
  • HP Special Offers Program feature

Use Device Settings tab in the property page to enable or disable SNP

SNP can be enabled or disabled from the Device Settings tab of the driver with HP UPD v4.7 or later. Before HP UPD v4.7, SNP could only be disabled from the SNP dialog box. When SNP was disabled, it could not be enabled through the SNP dialog box.
Enabling or disabling SNP requires the following items:
  • Printer Automatic Configuration is enabled and functional. Printer Automatic Configuration can be disabled in HP UPD version v4.7 or later with a print policy with HP UPD or Active Directory Group Policy. See and Manage the HP UPD with Active Directory Group Policy for more information. SNP can also be disabled using the HP Driver Configuration Utility prior to installation. See Manage the SNP with the HP Driver Configuration Utility.
  • The product supports SNP functionality
  • The product is not a PCL3 product
Follow these steps to enable or disable SNP from the Device Settings tab:
  1. Open the Devices and Printers folder, right-click the HP UPD, and then select Properties.
  2. Click the Device Settings tab.
  3. In the Installable Options section, set Printer Status Notification to either Enable or Disable.
  4. Click OK.
    Figure : Enable or disable Printer Status Notifications
The following conditions describe the possible situations that can enable or disable the Printer Status Notification setting in the driver's Device Settings properties.
  • When no HP UPD or AD policy is defined for SNP and SNP is enabled, the Printer Status Notification combo box in the Device Settings user interface is set to Enable. The user can modify this setting.
  • If SNP is disabled through the SNP pop-up or through the Device Settings user interface, then no SNP pop-up is visible for that queue and the Printer Status Notification combo box is set to Disabled. The user can re-enable SNP pop-up by selecting Enable in the Printer Status Notification combo box.
  • If SNP is disabled through INSTALL.EXE, HP UPD or any of the policies (HP UPD , AD), the Printer Status Notification combo box in the Device Settings user interface is set to Disable. In addition, the Device Settings user interface combo box for Printer Status Notification is grayed out so that the user cannot overwrite the policy settings

Use the pop-up window to enable/disable SNP

It is possible to alter the behavior of the SNPs within the pop-up window by using the Notifications Settings tab. To view the Notification settings, click the Notifications Settings link any time the pop-up is visible.
note:
The Notification Settings tab only displays in the pop-up window in an environment where no Managed Print Policies appear on the network.
The options available for configuration are as follows:
  • Enabled. Allows the user to select whether the pop-ups appear based on the condition of the printer status. Choose from three levels of severity as to when you wish the pop-ups to appear.
  • Disabled. Allows the user to permanently disable the pop-up window for any printer condition.

Manage the SNP with the HP Driver Configuration Utility

The HP Driver Configuration utility is a software program that Information Technology (IT) administrators can use to pre-configure the HP UPD before deploying and installing on an operating system. It is most beneficial when configuring the HP UPD for multiple workstations or printer servers for print queues that share the same configuration.
Follow these steps to pre-configure the SNP behavior of the HP UPD:
  1. Download and open the Driver Configuration utility.
    Open www.hp.com/go/upd and select download software. Select a product (can be any) and operating system (can be any) and download the Printer Administrator Resource Kit (PARK) which contains the driver configuration utility.
    note:
    Depending on how the HP UPD driver is installed, a message might open indicating that changes made to the HP UPD might invalidate the digital signature and Microsoft might display a warning message. The warning message is normal behavior. Click OK to continue.
  2. Click File, then Open and browse to the directory where the HP UPD is located.
  3. Select the .CFG file for the HP UPD and click Open.
  4. Click Device settings and expand the Printer Status Notification listing by clicking the +.
    note:
    Changing a driver .CFG file breaks the driver signature (WHQL). Driver settings can also be changed without breaking the signature by saving the changes as a .CFM file. The *.CFM file can be used during driver installation when using INSTALL.EXE with the option /gcfm or by copying the file to windows\system32\spool\drivers\w32x83\3 (for 32-bit systems) or windows\system32\spool\drivers\x64 (for 64-bit systems) before installation.
  5. Select the desired pop-up options.
  6. Click File and Save As. Then save the file as a .cfm file with the same name as the original file to the same directory as the original file.
For more information about the HP Driver Configuration Utility, see the HP Driver Pre-Configuration Support Guide.

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