Instant Ink account management
Change your payment information, shipping address, or other account settings.
Note:
Business: Only administrators can make changes in Business accounts.
Cancel your account
Before you cancel, consider other plan options and be aware of what happens after cancellation.
Note:
HP Instant Ink support has solutions for service and technical issues and can explain other plan options that may better fit your needs. Please contact HP Instant Ink support before you cancel:
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Home / Home Office: HP Instant Ink support
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Business: HP Instant Ink for Business support
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HP All-in Plan for Print: 24/7 Pro live support
Cancelling Instant Ink service
If you cancel:
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You can continue printing with Instant Ink supplies until the end of your current billing cycle.
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At the end of the billing cycle, you must remove Instant Ink cartridges and purchase Original HP Ink or Toner directly from the retailer of your choice to continue printing. Instant Ink cartridges only work in enrolled printers.
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Your final monthly charge comes at the end of the billing cycle.
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The Paper Add-on service ends with your Instant Ink service.
To cancel:
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Sign into your account:
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Home / Home Office: Sign into your Instant Ink account
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Business: Sign into your Instant Ink for Business account
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Verify the serial number by selecting Overview, and then Printer Details in the Status area.
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Click HP Instant Ink, then Update Plan in the left menu.
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Scroll to Plan Details.
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Click Cancel my HP Instant Ink Subscription and then follow the prompts.
You receive an email confirmation immediately, and another at the end of the billing cycle.
Cancelling an HP Platinum printer subscription
If you decide to cancel your Platinum printer subscription, you can choose whether to keep or return your printer to HP.
A cancellation fee may apply, depending on how long the printer has been enrolled:
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Within 30 days of enrolling the printer, there is no cancellation fee if you return the printer to HP within 10 days of cancelling.
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Within 1 year, the early cancellation fee is the list price of the printer.
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Between 1 and 2 years, the cancellation fee is half the list price of the printer.
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After 2 years, there is no cancellation fee.
Sign into your Instant Ink account to cancel online, or contact HP Instant Ink Platinum Customer Care.
Cancelling HP All-In Plan for Print
You can cancel at any time. You are required to return the printer to HP. Printing services are turned off immediately if you cancel within 30 days of enrollment, or at the end of your billing cycle if you cancel later. A cancellation fee might apply, depending on how long you have been enrolled.
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Thirty days or less: there is no cancellation fee if you return the printer to HP within 10 days of canceling.
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More than 30 days and less than 2 years: there is a cancellation fee. See HP All-in Plan for more details.
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More than 2 years: there is no cancellation fee.
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Go to the HP Smart website, click Sign In, and enter your account credentials.
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Click HP All-in Print Plan, then Overview in the left menu.
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Click Cancel Plan in the Plan Details section, then Confirm Cancellation.
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You receive an email with printer return instructions. Return the printer within 10 days of the end of the billing cycle with the prepaid label supplied by HP.
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If you have problems, contact 24/7 Pro live support any time.
How is my Instant Ink bill calculated, or why was it higher than expected?
Your monthly bill is based on the number of pages you print, not the number of shipments you receive. After you enroll, you cannot change your billing date.
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Your regular monthly payment covers printing of your plan pages and any accumulated rollover pages.
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You are billed for additional pages if you print more than your plan and rollover pages.
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You are billed for additional sheets if you have the optional Paper Add-on service and print more than your plan and rollover sheets.
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You are billed for additional pages during trial months. If you have the option paper add-on service, charges for additional sheets apply during trial months.
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You are charged at the end of your final billing cycle if you cancel. After this final charge, you are not charged again.
Download invoices for Instant Ink for Home / Home Office
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Sign into your Instant Ink account.
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Click HP Instant Ink , then Print and Payment History in the left menu, then expand the Print and Payment History section.
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Select the desired date, and then click Download for a specific bill, or Download All Invoices.
Download invoices for Instant Ink for Business with LaserJet 3000/4000 printers
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Sign into your Instant Ink account.
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Click HP Instant Ink , then Print and Payment History in the left menu, then expand the Print and Payment History section.
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Select the desired date, and then click Download for a specific bill, or Download All Invoices.
Download invoices for HP All-In Plan for Print
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Go to the HP Smart website, click Sign In, and enter your account credentials.
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Click Account, then HP All-in plan statements.
Change your plan
You can switch to a different monthly plan at any time.
Note:
Certain plans are only offered to qualifying Instant Ink customers. The plans you qualify for appear in your Update Plan choices.
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If you are enrolled in an option, such as the Paper Add-on, it changes automatically to the new plan level.
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If you upgrade an Instant Ink plan, you can choose whether the change is applied immediately or in the next billing cycle.
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If you downgrade, your plan automatically changes on the first day of the next billing cycle. Your rollover maximum changes with your new plan, so you may lose rollover pages.
Change plans for Instant Ink for Home / Home Office
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Sign into your Instant Ink account.
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Click HP Instant Ink, then Update Plan in the left menu.
Make sure the printer you are interested in is selected. Different printers qualify for different plans.
Select another plan from the list.
Change plans for Instant Ink for Business with LaserJet 3000/4000 printers
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Sign into your Instant Ink for Business account.
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Click HP Instant Ink, then Update Plan in the left menu.
Make sure the printer you are interested in is selected. Different printers qualify for different plans.
Select another plan from the list.
Change plans for HP All-in Plan for Print
After you set up the printer, you can change your plan whenever you want.
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Go to the HP Smart website, click Sign In, and enter your account credentials.
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Click HP All-In Print Plan in the left menu, then select a new plan. The new plan becomes effective in your next billing cycle.
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