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HP Color LaserJet Enterprise 5700, 6700, X55745, X654, MFP 5800, 6800, X57945, X677 - Unable to remove an Intermediate Transfer Belt from the printer

Use the instructions in this document when it is difficult to remove the Intermediate Transfer Belt (ITB) from the printer.

Issue

The Intermediate Transfer Belt (ITB) seems to be stuck and difficult to remove from the printer when attempting to replace it.

Intermediate Transfer Belt (ITB)

Cause

A manufacturing issue caused components to shift slightly resulting in the ITB to be stuck and difficult to remove from the printer. A solution is implemented for this manufacturing issue.

Applicable printers

This issue applies to the following HP Color LaserJet Enterprise printers:

HP Color LaserJet Enterprise 5700, 5700dn series
HP Color LaserJet Enterprise MFP 5800, 5800dn, 5800f, 5800zf series
HP Color LaserJet Enterprise 6700, 6700dn, 6701dn series
HP Color LaserJet Enterprise MFP 6800, 6800dn, 6801 series
HP Color LaserJet Enterprise MFP X57945, X57945dn, X57945z, X57945zs series
HP Color LaserJet Enterprise MFP X58045, X58045dn, X58045z, X58045zs series
HP Color LaserJet Enterprise X654, X654dn series
HP Color LaserJet Enterprise MFP X677, X677dn, X677s, X677z, X677z+, X677zs series

Procedure to remove the Intermediate Transfer Belt (ITB) when stuck

Use one of the following methods when the Intermediate Transfer Belt (ITB) cannot be easily removed from the printer.

Method one: Press the ITB coupling gear.
Method two: Press the ITB drive roller using a flat-blade screwdriver.

Press the ITB coupling gear

Learn how to press the ITB coupling gear and remove the Intermediate Transfer Belt (ITB) from the printer.

Video

In addition to the instructions below, you can view the following video of how to remove the ITB while pressing the ITB coupling gear.

Click the following link to view the video : gif_method-one_remove_itb_coupling-gear.

Use the power button to turn off the printer.
Open the right door.

Warning:
The fuser is hot. Wait at least 30 minutes after turning the printer power off before removing the fuser.
Squeeze the release levers on the handles (circle callouts), and then remove the fuser.

Remove fuser
Locate the ITB coupling gear.

ITB coupling gear
Press the ITB coupling gear in the direction indicated by the arrow in the image below.

Direction (arrow callout) to press ITB coupling gear
Continue pressing the ITB coupling gear and pull out the ITB toward the front side of the printer.
CAUTION:
Do not touch the gray plastic belt. Skin oils and fingerprints on the belt can cause print-quality problems.
Important:
There is a resistance when the drive roller shaft (callout 3) goes over the coupling gear (callout 1) and over the frame (callout 2). Therefore, it is recommended to pull out the ITB toward the front of the printer while pressing the coupling gear.
Callout 1: ITB coupling gear

Callout 2: Frame

Callout 3: Drive roller shaft
Press ITB coupling gear and pull out ITB simultaneously

Note:

If you cannot remove the ITB using the instructions above, see "Press the ITB drive roller using a flat-blade screwdriver".

Press the ITB drive roller using a flat-blade screwdriver

Learn how to use a small flat-blade screwdriver near the end of the ITB drive roller to remove the Intermediate Transfer Belt (ITB) from the printer.

Note:

Before you begin performing the following procedure, make sure you have a small flat-blade screwdriver.

Video

In addition to the instructions below, you can view the following video of how to remove the ITB while pressing the ITB drive roller using a small flat-blade screwdriver.

Click the following link to view the video : gif_method-two_remove_itb_drive-roller.

Open the right door.
Position the tip of the small flat-blade screwdriver on the near end of the ITB drive roller (or step of the ITB drive roller).

Location to place tip of flat-blade screwdriver

Flat-blade screwdriver on near end of ITB drive roller
Press the ITB drive roller using the small flat-blade screwdriver (callout 1) and pull out the ITB toward the front side of the printer (callout 2) simultaneously.

CAUTION:
Do not touch the gray plastic belt. Skin oils and fingerprints on the belt can cause print-quality problems.

Note:
Position the small flat-blade screwdriver on the frame as indicated in the image (circle callout). This enables the ITB drive roller to easily move to the front side of the printer.

Image indicates the flat-blade screwdriver on the frame (circle callout).

Press ITB drive roller (callout 1) and pull out ITB (callout 2) simultaneously

Replace or install the ITB

After removing the ITB from the printer, make sure to install the ITB assembly correctly.

Install the ITB

Follow these steps to install the ITB.

Hold the ITB by the edges (do not touch the gray plastic belt).
Align the ITB with the slots in the printer, and then carefully push it into the printer.
Continue to carefully push the ITB into the printer until it is fully installed.
Close the right door.

Tip:
The right door should close easily if the ITB assembly is correctly installed.

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