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HP Color LaserJet Pro MFP M282-M283 Printers - Fixing Poor Print Quality

This document is for HP Color LaserJet Pro M282nw, M283cdw, M283fdn, and M283fdw printers.
The quality of a printed document is not as expected. The procedures in this document should help with print quality problems such as smeared, fuzzy, dark, or faded print, and loose, partially missing, or scattered toner.

Step 1: Use genuine HP toner cartridges

HP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. To check the authenticity of your cartridges, go to the HP anti-counterfeit webpage (in English).
Purchase replacement cartridges and other supplies from the HP Store or local retailers.
Print another page. If using genuine HP toner cartridges did not resolve the issue, continue to the next step.

Step 2: Check the paper

The quality and type of paper can affect the print job. Follow these guidelines to make sure that the paper is appropriate. If it is not, load an appropriate paper type.
  • Use paper that is designed for use in HP LaserJet printers. Do not use paper that is designed only for inkjet printers.
  • Do not use paper that is too rough. Smoother paper might result in better print quality.
After loading the appropriate paper in the tray, try to print. If the issue persists, continue to the next step.

Step 3: Check the toner levels

Check the estimated toner levels from the printer control panel
note:
The toner supply level and the percentage of toner cartridge life remaining provide estimates for planning purposes only. When the toner level is low, consider having a replacement toner cartridge available. You do not need to replace toner cartridges until the print quality becomes unacceptable.
HP Color LaserJet Pro M254dw: From the home screen on the printer control panel, swipe left, and then touch Supplies.
The Supplies Status screen displays estimated remaining toner levels.
Estimated ink levels on a touchscreen control panel
  • If the toner cartridge is not low, skip to the step to check the print settings.
  • If the toner cartridge is low, continue to the next step to replace the toner cartridge.

Step 4: Replace a low or empty toner cartridge

Follow these steps to replace the toner cartridge in your printer.
  1. Open the front door.
    Opening the front door
  2. Grasp the blue handle on the toner cartridge drawer, and then pull out the drawer.
    Pulling out the cartridge drawer
  3. Grasp the handle on the toner cartridge, and then pull the toner cartridge straight up to remove it.
    Removing the toner cartridge
  4. Remove the new toner cartridge package from the box, and then pull the release tab on the packaging.
    Pulling the release tab
  5. Remove the toner cartridge.
      caution:
    Do not touch the imaging drum on the bottom of the toner cartridge. Fingerprints on the imaging drum can cause print quality problems.
    Do not touch the imaging drum
    Removing the toner cartridge from the packaging
  6. Grasp both ends of the toner cartridge, and then gently rock the toner cartridge back and forth to distribute the toner.
    Gently rocking the toner cartridge back and forth
  7. Insert the new toner cartridge into the drawer. Make sure that the color chip on the cartridge matches the color chip on the drawer.
    Inserting the toner cartridge.
  8. Push the toner cartridge drawer into the printer.
    Pushing in the toner cartridge drawer
  9. Close the front door.
    Closing the front door
Print another page. If replacing a low or empty toner cartridge resolved the issue, you do not need to continue troubleshooting.

Step 5: Check print settings

Sometimes print settings can affect print quality. Check the print settings to make sure they are appropriate for your print job.
Print another page. If changing the print settings did not resolve the issue, continue to the next step.

Step 7: Inspect the toner cartridges

Examine the toner cartridge imaging drums and memory chips for damage.
  1. Open the front door.
    Opening the front door
  2. Grasp the blue handle on the toner cartridge drawer, and then pull out the drawer.
    Pulling out the cartridge drawer
  3. Grasp the handle on the toner cartridge, and then pull the toner cartridge straight up to remove it.
    Removing the toner cartridge
  4. Examine the memory chip for damage.
    • If the memory chip is damaged, refer to the previous steps in this document to replace the toner cartridge.
    • If the memory chip is not damaged, continue with these steps.
      Location of the memory chip
  5. Examine the surface of the imaging drum.
      caution:
    Do not touch the imaging drum. Fingerprints on the imaging drum can cause print quality problems.
    Location of the imaging drum
    • If you see any scratches, fingerprints, or other damage on the imaging drum, refer to the previous steps in this document to replace the toner cartridge.
    • If the imaging drum is not damaged, continue with these steps.
  6. Insert the toner cartridge into the drawer. Make sure that the color chip on the cartridge matches the color chip on the drawer.
    Inserting the toner cartridge
  7. Repeat these steps for the other toner cartridges.
  8. Push the toner cartridge drawer into the printer.
    Pushing in the toner cartridge drawer
  9. Close the front door.
    Closing the front door
Print another page. If the issue persists, continue to the next step.

Step 8: Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.
note:
Keep a print sample that shows the problem. If the ink cartridges, printhead, or printer is replaced under warranty, the support agent will request the print sample. If the printer is returned to HP, the print sample must be returned with the printer. Place the sample in the output tray when you package your printer for shipping.

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