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HP Customer Support - Knowledge Base

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  • Information
    Coronavirus (COVID-19) Impact

    We are experiencing longer than expected wait times to reach an agent. Please use the resources here on our HP Support website to answer your questions and troubleshoot any issues you may be experiencing.  Try our Virtual Agent and Diagnostic Tools for faster service.

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    Are you working from home?

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HP Notebook - 17-ca1002nv Product Specifications

Hardware

Product number
7DY71EA
Product name
HP Notebook - 17-ca1002nv
Microprocessor
AMD Ryzen™ 3 3200U with Radeon™ Vega 3 Graphics (2.6 GHz base clock, up to 3.5 GHz max boost clock, 5 MB cache, 2 cores)
Chipset
AMD Integrated SoC
Memory, standard
4 GB DDR4-2400 SDRAM (1 x 4 GB)
Video graphics
AMD Radeon™ Vega 3 Graphics
Hard drive
  • 128 GB M.2 SSD
  • 1 TB 5400 rpm SATA
Optical drive
DVD-Writer
Display
43.9 cm (17.3") diagonal FHD IPS anti-glare WLED-backlit (1920 x 1080)
Wireless connectivity
Realtek RTL8821CE 802.11b/g/n/ac (1x1) Wi-Fi® and Bluetooth® 4.2 Combo
Network interface
Integrated 10/100/1000 GbE LAN
Expansion slots
1 multi-format SD media card reader
External ports
2 USB 3.1 Gen 1 Type-A (Data Transfer Only); 1 USB 2.0 Type-A (Data Transfer Only); 1 RJ-45; 1 AC smart pin; 1 HDMI; 1 headphone/microphone combo
Minimum dimensions (W x D x H)
41.48 x 27.22 x 2.45 cm
Weight
2.49 kg
Power supply type
45 W AC power adapter
Battery type
3-cell, 41 Wh Li-ion
Battery life mixed usage
Up to 6 hours and 15 minutes
Video Playback Battery life
Up to 5 hours
Webcam
HP TrueVision HD Camera with integrated digital microphone
Audio features
Dual speakers

Software

Operating system
Windows 10 Home 64
HP apps
HP 3D DriveGuard; HP Audio Switch; HP JumpStart; HP Support Assistant
Software included
McAfee LiveSafe™
Software - Productivity & finance
1 month trial for new Microsoft Office 365 customers

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Country/Region: Middle East

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