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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06383477

Version: 1

HP EliteBook 830, 840, 850 G6 and ZBook 14u, 15u G6 Mobile Workstations - Hotkeys Do Not Work After Installing Drivers From the HP DRDVD

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 18-Jun-2019

Last updated : 19-Jun-2019

DESCRIPTION
The following Hotkeys do not work after installing all drivers from the HP DRDVD.
  • Fn+Esc
  • F1
  • F3
  • F4
  • F8

SCOPE
The information in this document applies to the following:
Computers:
  • HP EliteBook x360 830 G5 Notebook PC
  • HP EliteBook x360 830 G6 Notebook PC
  • HP EliteBook 830 G6 Notebook PC
  • HP EliteBook 836 G6 Notebook PC
  • HP EliteBook 840 G6 Notebook PC
  • HP EliteBook 846 G6 Notebook PC
  • HP EliteBook 850 G6 Notebook PC
  • HP ZBook 14u G6 Mobile Workstation
  • HP ZBook 15u G6 Mobile Workstation
Operating Systems:
  • Microsoft Windows 10 RS4 (Version 1803)
  • Windows 10-G (Chinese Government Version of Windows 10)
RESOLUTION
To resolve this issue, download and install the following SoftPaq to update the driver:
SoftPaq Description
Release Notes
Download SoftPaq
HP Hotkey Support - UWP
Version: 7.0.13.0
Revision: A
note:
  • A more recent version of this software may be available. Check for newer versions at: http://www.hp.com/drivers
  • Currently Windows 10-G does not support the download from Windows Update.

Hardware platforms affected : HP EliteBook 840 G6 Notebook PC, HP EliteBook 850 G6 Notebook PC, HP ZBook 14u G6 Mobile Workstation, HP ZBook 15u G6 Mobile Workstation

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06383477

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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