hp-support-head-portlet

Actions
Loading...
HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information
    Fix HP Printer issue on macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information

    Audio or sound issues? Try our automated HP Audio check!

    Information

    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

    Information
    Create an HP account today!

     Connect with HP support faster, manage all of your devices in one place, view warranty information and more. Learn more​

hp-concentra-wrapper-portlet

Actions
Loading...

SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06299203

Version: 1

HP EliteBook 830, 836, 840, 850 G5, ProBook 650 G4 Notebooks PCs - Miracast Connection Fails in Windows 10

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 15-Apr-2019

Last updated : 15-Apr-2019

DESCRIPTION
Screen mirroring to an external display or a Smart TV fails when using the wireless display feature in Windows 10. This occurs because the graphics driver is outdated.

SCOPE
The information in this document applies to the following:
Computers:
  • HP ProBook 650 G4 Notebook PC Series
  • HP EliteBook 830 G5 Notebook PC Series
  • HP EliteBook 836 G5 Notebook PC Series
  • HP EliteBook 840 G5 Notebook PC Series
  • HP EliteBook 850 G5 Notebook PC Series
Operating Systems:
Microsoft Windows 10 RS4 (Version 1803)
RESOLUTION
Download and install the following SoftPaq to update the graphics driver:
SoftPaq Description
Release Notes
Download SoftPaq
Intel Video Driver and Control Panel
Version: 24.20.100.6226
Revision: W
note:
A more recent version of this software may be available.
Get the appropriate Intel Wireless LAN Driver SoftPaq from the HP Customer Support - Software and Driver Downloads page for your computer (under Driver-Network):
note:
On the software download page, there are two entries for the Intel Wireless LAN Driver. Select the correct one based on the operating system version.

Hardware platforms affected : HP EliteBook 830 G5 Base Model Notebook PC, HP EliteBook 830 G5 Base Model Notebook PC Bundle, HP EliteBook 830 G5 Notebook PC, HP EliteBook 836 G5 Base Model Notebook PC, HP EliteBook 836 G5 Notebook PC, HP EliteBook 840 G5 Base Model Healthcare Edition Notebook PC, HP EliteBook 840 G5 Base Model Notebook PC, HP EliteBook 840 G5 Healthcare Edition Notebook PC, HP EliteBook 840 G5 Notebook PC, HP EliteBook 840 G5 Notebook PC Bundle, HP EliteBook 850 G5 Base Model Notebook PC, HP EliteBook 850 G5 Notebook PC, HP EliteBook 850 G5 Notebook PC Bundle

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06299203

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

hp-feedback-input-portlet

Actions
Loading...

hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Middle East

hp-detect-load-my-device-portlet

Actions
Loading...