Perform the following procedures to resolve this issue:
Procedure 1: Run diagnostics to rule out other hard drive issues.
- Start or restart the computer.
- Press
F2 repeatedly during start up to enter the
HP PC Hardware Diagnostics UEFI utility.
- Select
Component Tests > Hard Drive > Quick Test.
- Select drive
C:.
- Click
Run Once.
- Once the test completes, results are displayed on screen.
If the drive passes all tests, continue to
Procedure 2.
If the drive fails any of the tests, write down the failure ID (24-digit code) and contact HP Customer Support for further assistance.
Procedure 2: Ensure
Legacy Support, under
Boot Options, is
DISABLED.
NOTE: If legacy boot support is enabled, you will NOT be able to see the Intel Optane entry as described in Procedure 3.
- Start or restart the computer.
- Press
F10 repeatedly during start up to enter the BIOS configuration utility.
- Check
Legacy Support and disable if it is enabled:
System Configuration > Boot Options > Legacy Support
or
Boot Options > legacy Support
- If Legacy Support is
DISABLED, skip to
Procedure 3, Step 3.
If Legacy Support is
ENABLED, change it to
DISABLED, save the changes and exit, then go to
Procedure 3.
Procedure 3. Determine if Optane memory is installed and working normally.
- Start or restart the computer.
- Press
F10 repeatedly during startup to enter the BIOS setup utility.
- Look for the Intel(R) Rapid Storage Technology option; navigate to:
System Configuration > UEFI HII Configuration > Intel(R) Rapid Storage Technology
If Intel Optane is not listed, the computer does not have Optane memory or Optane memory is malfunctioning and cannot be detected. Contact HP Customer Support for further assistance.
If Intel Optane is listed, the computer has Intel Optane memory installed and working normally. Continue with procedure 4.
Procedure 4: Perform F11 Recovery, or restore the system using HP recovery media.
- Restart the computer and press
F11.
If you cannot access F11 recovery, perform a System recovery using HP supplied recovery media. Refer to the following link for more information.
- Select
Troubleshoot.
- Select
Recovery Manager.
- Select
System Recovery.
- Select
Back up your files first (recommended).
- Select
Next and follow the onscreen instructions to complete the recovery.
Procedure 5. Update IRST to prevent this issue from occurring.
After the image is restored, if your Intel(R) Rapid Storage Technology (IRST) version is 16.0.1.x or 16.0.2.x version, install IRST driver 16.5.5.1040 through HP Support Assistant (HPSA) or download the drivers from the following links.
NOTE: The IRST driver update to prevent occurrence of the issue is only available for the products indicated below at this time.
Platforms Affected
|
SoftPaq Description
|
Release Notes
|
Download SoftPaq
|
HP Pavilion 15-bc400 Notebook PC
|
Intel Rapid Storage Technology Driver - Coffee Lake (Windows 10v1803/v1809)
Version: 16.5.5.1040
Revision: J
|
|
|
HP 17g-cr0000 Laptop PCHP 14-cf0000 Laptop PC HP Laptop 14-ck0000
|
Intel Rapid Storage Technology Driver (Windows 10 v1803)
Version: 16.5.5.1040
Revision: S
|
|
|
HP ENVY x360 15-bp000 Convertible PC
HP ENVY x360 15-bp100 Convertible PC
HP ENVY x360 15m Convertible PC
HP ENVY 15-cn0000 x360 Convertible PC
HP ENVY 15-cn1000 x360 Convertible PC
HP ENVY 17-bw0000 Laptop PC
HP ENVY 17t-bw0000 Laptop PC
HP Pavilion 14-cd000 x360 Convertible PC
HP Pavilion 15-cr0000 x360 Convertible PC
|
Intel Rapid Storage Technology Driver (Windows 10 v1803)
Version: 16.5.5.1040
Revision: C
|
|
|
HP Pavilion 15-cx0000 Gaming Laptop PC
|
Intel Rapid Storage Technology Driver - Coffee Lake (Windows 10 v1803/v1809)
Version: 16.5.5.1040
Revision: A
|
|
|
OMEN by HP 15-dc000 Laptop PC
|
Intel Rapid Storage Technology Driver(Windows 10 v1803)
Version: 16.5.5.1040
Revision: B
|
|
|
OMEN by HP 15-ce000 Laptop PC
OMEN by HP 15-ce100 Laptop PC
OMEN by HP 17-an000 Laptop PC
OMEN by HP 17-an100 Laptop PC
|
Intel Rapid Storage Technology Driver (Windows 10 v1809)
Version: 16.5.5.1040
Revision: E
|
|
|