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    Fix Windows 10 Update Issues

    > Print spooler or any other printer problems caused by a Windows 10 update or upgrade - Click Here
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HP Printers - Install and Use the HP Smart App (Mac)

This document is for HP printers and the HP Smart app for Mac.
The HP Smart app includes tools to print, scan, check ink levels, and set up your printer on a wireless network.
note:
This document is for the HP Smart app on Mac. If you are using a Windows 10 computer or an Android or Apple iOS mobile device, go to Install and Use the HP Smart App (Windows 10) or Install and Use the HP Smart App (Android, iOS).

Step 1: Install the HP Smart app

Install the HP Smart app, and then add your printer.
  1. Download and install the HP Smart app.
    • If you are using macOS 10.11, go to 123.hp.com, type your printer model, and then follow the on-screen instructions to download and install the app.
    • If you are using macOS 10.12 or later, go to HP Smart (in English), and then follow the instructions to download and install the app.
    note:
    Not all printers are supported by the HP Smart app at this time.
  2. Open the HP Smart app, and then add the printer to your network.
    • If you are setting up a new printer, click Printers, select Set up a new printer, and then follow the on-screen instructions to complete the setup.
    • If you have one or more printers connected to the network, the app automatically selects a printer. Swipe left or right to select the printer you want to use. If your printer is not shown, click Printer not listed, and then follow the on-screen instructions to add another printer.
      Selecting a printer

Step 2: Print or scan documents and photos

On the HP Smart app home screen, click a tile to print or scan an item from your printer, or scan images with the camera on the Mac.
HP Smart homepage

Step 3: Manage printer preferences, messages, and supplies

From the home screen, click your printer to view the printer status, print reports, order supplies, change printer preferences, and access your HP Instant Ink dashboard.
note:
Printer information, reports, and tools vary by printer.
  • View printer status: Confirm your printer is ready for use. A yellow caution triangle displays when the printer needs attention. You can also get printer information such as the printer's IP address, installation status, and network status.
  • Check ink or toner levels and order supplies: View the estimated ink or toner levels on the home screen. To order supplies, click your printer, click Supply Status, and then click Order Supplies.
  • Access the HP Instant Ink dashboard: Click HP Instant Ink to open your HP Instant Ink dashboard or enroll your printer in HP Instant Ink.
  • View wireless status and information: Click your printer, and then click Network Information to view information such as the printer's IP address, Wi-Fi Direct name, and network status.
  • Print reports and access tools: Click Reports to print reports such as a Printer Status Report, Network Configuration Page, or Print Quality Report. Click Printer Quality Tools to perform maintenance actions on the printer.
  • Access the printer's Embedded Web Server (EWS): Click Printer Home Page to open the printer's Embedded Web Server (EWS).
  • Forget a printer: Open the Printers menu on the top bar, and then click Forget this printer to remove a printer from the home screen.

Step 4: Learn about additional features and resources

From the HP Smart app home screen, explore additional features of the HP Smart app.
note:
Some features might not be available for your printer.
  • Print Anywhere: Use your mobile device to send print jobs over the Internet when you are away from your printer. Available on select HP printers. Go to Print Anywhere with the HP Smart App for more information.
  • Smart Tasks: Create shortcuts for printing, emailing, or saving files from the HP Smart app. Go to Using Smart Tasks for more information.
  • Help Center: Learn about services available with your printer, such as HP Connected and HP ePrint, and search HP Support for how-to and troubleshooting documents.

Frequently asked questions (FAQs)

Read the following sections for more information about using the app and troubleshooting issues.

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